PKI Service Desk Technician

PKI Service Desk Technician

companyLink Solutions, Inc.
locationSierra Vista, AZ, USA
PublishedPublished: 6/6/2024
ExpiresExpires: 8/5/2024
Full Time

Company Description

Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services.

If you’re looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy “Mission First, Customer Always".

We are ISO 9001:2015, ISO 20000-1:2018, ISO 27001:2013 certified and appraised for CMMI ML3 for Services and Development.

Job Description

Link Solutions is seeking a PKI Service Desk Technician to join our team in Sierra Vista, Arizona.

  • Must be a US Citizen 
  • Swing-Shift (shift info below)
  • Non-remote (relocation incentive available)

The PKI Service Desk Technician will provide technical and system support for the U.S. Army Network Enterprise Technology Command (NETCOM) Center on Fort Huachuca. You will work across many teams and high-level managers in the organization to design, lead, manage, maintain, and track assets, deploy, implement, troubleshoot, and support the workforce environment. In this position, you will provide CAC/PKI and RA/LRA functions related to the creation, revocation, suspension, and issuance of NIPRNET Alternate Smart Card Logon (ASCL), SIPRNET, and Deployed Forces network tokens associated PKI credentialing for daily operations.

Become an integral part of a professionally diverse team while working at an industry-leading organization, where work/life balance and employees come first. This is a great opportunity that will allow you to work on innovative projects that offer advancement and growth while helping protect our national security.

Job Responsibilities:

  • Provide maintenance and support for all Enterprise Public Key Infrastructure (PKI) technology.
  • Assist end-users with certificate-related issues.
  • Administer the PKI certificate lifecycle for various applications and solutions.
  • Provide End-user certificate support for certificates.
  • Maintain a key service of PKI systems.
  • Support certificate requests, escalating to senior members as needed
  • Maintain, support, and troubleshoot PKI systems.
  • Participate in projects to deploy new PKI applications and services.
  • Implement changes to the PKI infrastructure and change control policies and procedures.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

Shift/Hours Information:

  • SWING-Shift
  • Sunday - Thursday
  • 2:00 p.m. – 12:30 a.m.


  • Must be a US citizen.
  • Must have or be able to obtain and maintain a DoD Secret Clearance.
  • IAT Level II Certification (CompTIA Security+ CE, CCNA Security Training, CySA+, GICSP, GSEC) equivalent or higher.
  • AA/AS degree in Computer Science, Information Systems, or a related field with a comprehensive understanding of computer science concepts or two (2+) years of relevant experience.
  • Current Computing Environment (CE) certification (required within 90 days of performance start date).
  • Analytical skills: be able to use various tools and methods to monitor and evaluate the performance and security of PKI systems. 
  • Customer service skills: be able to communicate effectively with customers who have different levels of technical knowledge and expectations.
  • Cybersecurity skills: have a basic understanding of the security principles and practices that are essential for protecting customer data and PKI systems.
  • Problem-solving skills: be able to analyze and diagnose problems that customers encounter with PKI systems, such as certificate errors, access issues, encryption failures, etc.


  • Active T3 security clearance.
  • BA/BS degree in Computer Science, Information Systems, or a related field with a comprehensive understanding of computer science concepts.
  • Windows Server Update Services (WSUS) servers experience.
  • Experience working in a Department of Defense (DoD) environment.

Additional Information

Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation incentive program, certification reimbursement program, retirement, and more.

Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.