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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Business Development Manager sits within a geographical territory and grows the customer base through face-to-face interactions with new prospect customers with annual company revenues ranging from $10M to $300M. The ideal candidate works with senior executives to close calls and land new accounts. The Field Sales Manager understands customer needs and leverages product knowledge to deliver innovative business solutions that provide ongoing value to new customers through the American Express business suite of products. This is a field-based role in which in-person engagement through face-to-face interactions is required with prospects and clients.Candidates must reside near one of the following territories:&nbsp; Lexington, KY, Louisville, KY,&nbsp; or Indianapolis, IN area.Job Responsibilities: Prospecting&nbsp;(30 – 40% of time) &nbsp;Leverage various contact methods such as cold calling or in-person meetings to secure profitable sales through firm provided leads and contact-lists, and self-generated leads (e.g., tradeshows) to complement commercial acquisition of product sales opportunities &nbsp;All prospecting must be facilitated with integrity, and in accordance with our values, with a focus on profitably delivering solutions commensurate with the prospective clients needs &nbsp;Business travel is required with the expectation of&nbsp;25-50%&nbsp;of time spent in-market with prospects and clients Pipeline management&nbsp;(10 – 20% of time) &nbsp;Effectively manage a pipeline of prospective customers provided by American Express and self-prospect within territory (Corporate and Business prospects with revenue between $10M-$300M) &nbsp;Turn leads into prospects (contacts who know you and are willing to share info on available opportunity), follow up with contacts in CRM database, and probe for potential opportunities with the prospects Client solution&nbsp;(10 – 20% of time) &nbsp;&nbsp;Understand customer requirements and jointly develop solution in accordance with customer requests, bring in product specialists to meet with customer, and continue conversations to understand areas for improvement &nbsp;Maintain a high level of knowledge about American Express products, processes (Underwriting, Line Increase, Customer Financials, Pricing, Contract), key internal partners (Risk, UWA, PPI) and tools (ONE.force, C360) Negotiate and close&nbsp;(10 – 20% of time) &nbsp;Successfully negotiate, and consensually move the prospect through the next phase of the acquisition cycle (e.g., underwriting) in accordance with applicable disclosures, terms and conditions &nbsp;Reaffirm deal details, secure necessary signatures and upon deal completion successfully transition client to Field Account Development to nurture, assess and further expand relationship and volume Compliance&nbsp;(100% of time) &nbsp;Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements Knowledge, Skills, Attributes, and Experience: Account management &amp; pipeline management &nbsp;Manages a pipeline of opportunities, leveraging client data/analytics to plan and prioritize activities Consultative selling &nbsp;&nbsp;Effectively identifies client needs to configure solutions that address client requirements and deliver value Closing &nbsp;Overcomes objections and resistance to proposed solutions with key client decision makers Influence &amp; persuasion &nbsp;&nbsp;Uses appropriate interpersonal styles and communication methods to gain acceptance for products and/or services Demonstrating value &nbsp;Proactively and consistently demonstrates the value of partnering with American Express Results focus &nbsp;Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks Market, industry, &amp; product knowledge &nbsp;Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulationAttributes: &nbsp;High learning agility &nbsp;Intellectually curious &nbsp;Collaborative and growth mindset &nbsp;Personal accountability &nbsp;Compliance focusedExperience: &nbsp;Bachelor’s degree preferred &nbsp;Excellent sales experience, 5 - 7 years minimum &nbsp;Proven experience winning new business relationships &nbsp;Experience achieving sales quota and goals through multiple product offerings Experience in a highly regulated industry Salary Range: $70,000.00 to $125,000.00 annually + sales incentive + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

American Express

Manager-Business Development

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The&nbsp; Business Development Manager sits within a geographical territory and grows the customer base through face-to-face interactions with new prospect customers with annual company revenues ranging from $10M to $300M. The ideal candidate works with senior executives to close calls and land new accounts. The Field Sales Manager understands customer needs and leverages product knowledge to deliver innovative business solutions that provide ongoing value to new customers through the American Express business suite of products. This is a field-based role in which in-person engagement through face-to-face interactions is required with prospects and clients.Candidates must reside near one of the following territories: Virginia, West Virginia, or Washington, DC (DMV) area.Job Responsibilities:Prospecting&nbsp;(30 – 40% of time)<ul><li>Leverage various contact methods such as cold calling or in-person meetings to secure profitable sales through firm provided leads and contact-lists, and self-generated leads (e.g., tradeshows) to complement commercial acquisition of product sales opportunities</li><li>&nbsp;All prospecting must be facilitated with integrity, and in accordance with our values, with a focus on profitably delivering solutions commensurate with the prospective clients needs</li><li>travel is required with the expectation of 25-50% of time spent in-market with prospects and clients </li></ul>Pipeline management&nbsp;(10 – 20% of time)<ul><li>Effectively manage a pipeline of prospective customers provided by American Express and self-prospect within territory (Corporate and Business prospects with revenue between $10M-$300M)</li><li>&nbsp;Turn leads into prospects (contacts who know you and are willing to share info on available opportunity), follow up with contacts in CRM database, and probe for potential opportunities with the prospects </li></ul>Client solution&nbsp;(10 – 20% of time)<ul><li>Understand customer requirements and jointly develop solution in accordance with customer requests, bring in product specialists to meet with customer, and continue conversations to understand areas for improvement</li><li>Maintain a high level of knowledge about American Express products, processes (Underwriting, Line Increase, Customer Financials, Pricing, Contract), key internal partners (Risk, UWA, PPI) and tools (ONE.force, C360) </li></ul>Negotiate and close&nbsp;(10 – 20% of time)<ul><li>Successfully negotiate, and consensually move the prospect through the next phase of the acquisition cycle (e.g., underwriting) in accordance with applicable disclosures, terms and conditions</li></ul><ul><li>Reaffirm deal details, secure necessary signatures and upon deal completion successfully transition client to Field Account</li><li>Development to nurture, assess and further expand relationship and volume </li></ul>Compliance&nbsp;(100% of time)<ul><li>Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements</li></ul>Knowledge, Skills, Attributes, and ExperienceKnowledge and Skills:<ul><li>Account management &amp; pipeline management</li><li>Manages a pipeline of opportunities, leveraging client data/analytics to plan and prioritize activities Consultative selling:</li><li>Effectively identifies client needs to configure solutions that address client requirements and deliver value Closing:</li><li>Overcomes objections and resistance to proposed solutions with key client decision makers Influence &amp; persuasion</li><li>Uses appropriate interpersonal styles and communication methods to gain acceptance for products and/or services Demonstrating value:</li><li>&nbsp;Proactively and consistently demonstrates the value of partnering with American Express Results focus:</li><li>Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks</li><li>Market, industry, &amp; product knowledge</li><li>Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation</li></ul>Attributes:<ul><li>High learning agility</li><li>Intellectually curious</li><li>Collaborative and growth mindset</li><li>Personal accountability</li><li>Compliance focused</li></ul>Experience:<ul><li>Bachelor’s degree preferred</li><li>Excellent sales experience, 5 - 7 years minimum</li><li>Proven experience winning new business relationships</li><li>Experience achieving sales quota and goals through multiple product offerings</li><li>Experience in a highly-regulated industry</li></ul>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positionsSalary Range: $70,000.00 to $125,000.00 annually + sales incentive + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Manager-Business Development Sales

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Global Merchant Network Services (GMNS) has relationships with millions of merchant businesses, in more than 25 countries, and delivers over $200B in spend. The people, processes and technology that support this vital function are evolving to improve the merchant experience and economics. The Global Strategy, Operations &amp; Performance (GSOP) team powers day-to-day operations, delivering exceptional merchant &amp; partner experiences, whilst supporting GMNS in achieving its long-term goals.Within GSOP, the Global Field Effectiveness &amp; Enablement (GFEE) team, is the sought-after partner globally to deliver business critical, innovative, actionable insights, tools, and recommendations to drive decision making, merchant acquisition, retention, and satisfaction. Field Enablement is responsible for understanding key business and stakeholder priorities, and creating innovative and value-add change management, communication, and L&amp;D (learning &amp; development) solutions for the GMS Sales &amp; Client Management organizations. This includes programs to support new hires, core skill development (e.g., effective selling and financial acumen) and other business critical initiatives, all of which lead to empowering the field to manage merchant relationships with impact.This is an exciting opportunity for an experienced L&amp;D professional to join a very exciting, collaborative, and highly visible team. The Manager/Sr Manager of Field Enablement&nbsp;– Training will operate in a complex and demanding region, driving productivity and success of the sales teams that supports business goals.Responsibilities:<ul><li>Execute on the global Training &amp; Enablement strategy by managing innovative and experiential/digital field training programs for assigned Field stakeholders.</li><li>Develop and facilitate learning programs including engagement and reinforcement strategies, to drive a blended and ongoing learning lifecycle, working collaboratively with global cross-functional teams.</li><li>Consult with stakeholder groups to understand their needs, diagnose skill gaps, and co-create plans to close skill and knowledge gaps.</li><li>Serve as key liaison to stakeholder group and become knowledgeable on key business priorities and metrics.</li><li>Collaborate with learning consultants and instructional designers globally to create, scale, and customize programs, share best practices, and partner on projects.</li><li>Identify and collaborate with external providers to deliver best-in-class learning experiences.</li><li>Standardize the Launchpad process globally, establishing governance and prioritization methodology and road showing with partner teams to gain adoption.</li><li>Serve as main interface with partner groups through Launchpad to assess training and communication needs, providing consultation and project management support.</li><li>Increase visibility of the Training and Enablement team to be viewed as a strategic partner and allow broader visibility of training initiatives and further integration to strategy.</li></ul>Skills:<ul><li>Expertise in learning &amp; development, performance consulting, or sales enablement</li><li>Proven track record developing and executing successful strategic plans to accelerate the performance of customer-facing teams.</li><li>Project management experience</li><li>Experience leveraging creative tactics and programs to drive the adoption of new skills/capabilities by customer-facing teams. </li><li>Experience collaborating across many functional areas (such as field, marketing, product, risk, pricing) to lead the design and delivery of relevant, timely, and engaging large-scale digital/virtual/and experiential training programs.</li><li>Outstanding business acumen and results orientation.</li><li>Keen attention to detail, high degree of accountability and integrity</li><li>Problem-solving skills with the ability to exercise mature judgment and prioritization.</li><li>Strong communication skills (written and verbal), presenting to senior audiences, stakeholder management, and influencing skills at all levels in an organization.</li><li>Ambitious self-starter, with a strong work ethic, intense will-to-win, and demonstrated personal excellence.</li><li>Ability to travel (up to 10%)</li><li>Enthusiastic, fun, flexible and demonstrates a willingness to learn!</li></ul>Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.&nbsp;Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Senior Manager, Field Enablement and Training

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.&nbsp; The Chief Technology Officer Organization's vision is to set the standard for technical excellence, talent, strategy, and standards across Technology. It also seeks to cultivate and foster technical innovation, amplify the technical heartbeat of the organization, and deliver great experiences to all American Express Colleagues.&nbsp;&nbsp;As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.&nbsp;&nbsp;Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.&nbsp;&nbsp;American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.&nbsp;&nbsp;And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.&nbsp;&nbsp;Find your place in technology of #TeamAmex.The Enterprise Architecture team, within the Chief Technology Officer Organization, aims to promote excellence through architectural discipline and controls, enable efficiencies across the enterprise, and foster collaboration, innovation and value creation.&nbsp;How will you make an impact in this role?As Executive Assistant to the Chief Architect &amp; SVP, you will be responsible for providing an exceptional standard of support. You will work autonomously and efficiently, anticipating the leader’s needs and “connecting the dots” behind the scenes. We are looking for a candidate that is highly energetic, organized, flexible, and is used to working in a fast, and at times high pressure environment with numerous conflicting priorities. The ideal candidate needs to be a self-starter and can prioritize competing demands while keeping the Chief Architect and her chief of staff informed and aware.Primary Responsibilities<ul><li>Organization of complex calendar management using high level of integrity, managing across senior business partners, dispersed locations and differing time zones. Managing long-term calendar views of critical meetings and events.</li><li>Meet regularly with the Chief Architect to actively flag and solve calendar constraints such as identifying delegates, ensuring read-ahead materials are provided when required, appropriate attendees are included in invites, and conflicts are resolved. </li><li>Arranging meeting rooms, video and audio conferencing as well as coordinating team meetings, activities and other events.</li><li>Booking complex international travel itinerary with knowledge of Amex travel booking tools, preferred vendors and associated policies.</li><li>Ensuring timely preparation and processing of expense reports; tracking and processing of invoices; review expenses submitted to leader and highlight any out of policy spend.</li><li>Organizing new starters first days, workstation, PC’s, stationery, and all HR/PeopleSoft administration. Helping to co-ordinate recruitment and development activities.</li><li>Assisting with timekeeping and payroll duties, organization charts and completing cost-centre reconciliations</li><li>In conjunction with other Executive Assistants, organize and coordinate activities associated with Town Halls, Senior Management visits, and other employee-related activities and events.</li><li>Support of ad hoc special project which may be confidential and sensitive in nature.</li><li>Support Employee Engagement initiatives, Sr. Leader / team updates and other USCDT Cross Platform related projects as needed. Managing general follow-up and generating reminders to effectively meet deadlines and commitments</li><li>This is a hybrid position which requires 3-days per week in office. </li></ul>Required Qualifications<ul><li>Ability to work in a complex, fast-moving environment while adhering to tight deadlines and with strong attention to detail.</li><li>Strong maturity with ability to effectively prioritize VP office responsibilities.</li><li>Ability to work under minimal direction, manage multiple priorities, make sound decisions, and maintain discretion and confidentiality of sensitive information.</li><li>Team player who is dependable and enthusiastic.</li><li>Strong PC skills in MS Office applications (e.g. Word, PowerPoint, Excel) and Outlook (may work with VP’s email).</li><li>Excellent communication skills, both written and oral; strong interpersonal, influencing, and collaborating skills.</li><li>Demonstrated ability to take the initiative to spot problems before they arise, find solutions, and provide timely follow-through</li><li>Proficiency in American Express applications, including but not limited to Concur Expense Management, Ariba Buyer, eHR, Payroll, BrassRing, and the IT Service Catalog.</li></ul>Salary Range: $24.05 to $48.10 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Executive Administrative Assistant - Enterprise Architecture

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The Team? The GCST Cross Platform Delivery (CPD) works on Enterprise Top Initiatives, designing, managing and testing comprehensive end to end customer and servicing journeys across multiple platforms and applications for American Express at scale.What are we looking for?A Quality Engineer with:<ul><li>Experience contributing and improving automation and tooling</li><li>Experience dealing with various Amex platforms and Systems of Record</li><li>Experience or ambition to work across projects, understand journeys and work with key stakeholders in the Product organization</li></ul>What will you do?<ul><li>You'll work with Product Owners, Solution Architects and Delivery Managers to understand the project scope and convert that into customer and servicing journeys and then transform that into automated scenarios</li><li>You'll be writing automation to test a variety of applications, inside and outside of GCST, front end and back end, to enable the automated testing of end-to-end user journeys and the creation of test data</li><li>You'll work on our React One App to enhance our capability to create and modify test data across Amex platforms</li></ul>What will you need?<ul><li>A proactive and collaborative mind-set</li><li>Hands on experience automating</li><li>Familiarity with JavaScript, to work with WdIO and ReactJS</li><li>Eagerness to learn new technologies and articulate technical concepts to non-technical colleagues</li></ul>Salary Range: $85,000.00 to $150,000.00 annually + bonus + benefits The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally.For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

Quality Engineer

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Our industry is rapidly evolving, and we need courageous, quick thinkers who can shape the strategic decisions that lead our business forward. Whether it’s negotiating with some of our largest global partners or creating next year’s financial plan, you can influence both our day-to-day P&amp;L and the future direction of the company. As part of the team, you can have the opportunity to learn and use the latest data tools and technologies and explore a range of roles to grow your career. Find your place in finance on #TeamAmex.As part of the Global Financial Operations (GFO) Organization within Corporate Controllership, this role is responsible for enabling and promoting financial integrity across American Express’s systems for the Finance organization. Global Financial Initiatives and Integrity (GFII) team plays a critical role supporting Business and Finance driven initiatives by ensuring the ongoing integrity of the Company’s accounting and financial reporting as required by AEMP 16 (American Express’s internal management policy that defines a consistent standard for control and financial reporting requirements that must be established during any technology change). GFII team is organized under the following key pillars: Global Loyalty &amp; Benefits, Network, &amp; Banking; Global AR, Merchant, &amp; Enterprise Transformation; and Strategy &amp; GFII Program Management Office (PMO). This role, Analyst-Financial Systems, will join the Global Loyalty &amp; Benefits, Network, &amp; Banking pillar and will be responsible to provide analysis and inputs on project initiatives, define Finance requirements, develop user stories, and advise system controls to be in place to ensure financial integrity of accounting and reporting.Key Responsibilities include: • Ability to influence and communicate with multiple levels and across the team. • Act as Project manager in new business initiatives requiring technology development with financial accounting, reporting, or control impacts • Define end-to-end balancing and controls within financial processes • Create accounting requirements in consultation with Segment and Market Controllership• Perform user acceptance testing of finance requirements • Collaborate with process owners and provide post implementation support • Create project documentation including process, system, and accounting flows • Assist the organization in ensuring compliance to AEMP 16 • Assist in process improvement projects • Take initiative to continually develop and learn new processes and methods; quick to adapt to ongoing changes in the enterprise • Support automation of core GFII processesRequired Qualifications • Bachelor’s degree in Accounting, Finance, Computer Science, Information Systems or similar field • Strong understanding of Finance and/or business systems • Preferably has some exposure in defining system development requirements across business and technologies • Preferably has some exposure in defining and validating system development and financial test cases • Basic understanding of project management and system implementation background is preferred • Strong analytical and problem-solving skills as well as the ability to create impactful relationships with key stakeholders • Strong written and verbal communication skills • Demonstrated organizational skills with the ability to meet critical deadlines and manage multiple projects simultaneously • Pro-active and creative approach to solving problems • Being self-motivated, enthusiastic, and able to manage time effectively. • Positive attitude and demonstrated strength as a quick learner • Previous work experience in various Finance disciplines such as Accounting, Financial Reporting, Regulatory Reporting, Management Reporting, Treasury, Tax or Banking is a plusSalary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Financial Systems Analyst

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.The Chief Technology Officer Organization’s vision is to raise the bar for technical excellence, talent, strategy, and standards across Technology. It also seeks to cultivate and foster technical innovation, as well as elevate and amplify the technical heartbeat of the organization.How will you make an impact in this role?We are building foundational technology for a globally distributed software as a service offering that we can bring to new markets quickly with superior economics. Our goal is to be able to rapidly stand up a new instance of application in multiple clouds so that the company can move quickly to seize business opportunities and outpace the competition.We’re looking for an Engineering Director to lead the internal platform development, Internal Infrastructure Platform. The platform is a developer-first solution designed to streamline the management and deployment of public cloud infrastructure (AWS and GCP) using Infrastructure as Code (IaC) principles. Unlike traditional platforms that abstract infrastructure details, this platform prioritizes transparency and control, enabling developers to interact directly with IaC configurations while providing guardrails to maintain consistency, security, and compliance.Your work on the platform with reduce time to market and will supercharge the growth of our business for the next decade in a complex and evolving global environment. It’s a chance to have a huge impact on how we provide the world’s best customer experience every day to more people in more places than ever before!This role reports to the Vice President of Engineering.Role &amp; Responsibility:<ul><li>Rapidly learn the … technology landscape</li><li>Provide hands-on engineering leadership to design and deliver transformational state-of-the-art and highly scalable …platform, client interfaces and analysis tools</li><li>Champion and drive cross-organizational efforts to increase product adoption.</li><li>Adopt and drive modern development practices and drive engineering excellence, encourage healthy and decisive design discussions, code reviews</li><li>Own all aspects of the product: engineering, quality of release, system performance, platform availability, operational efficiency, risk management, information security and data management.</li><li>Care deeply about developer experience</li><li>Serve as a passionate and expert Advocate of our frameworks and platform</li><li>Cultivate an environment of innovation and continuous improvement, leading changes that drive efficiencies into existing engineering and delivery processes.</li><li>Be a productivity multiplier for your team by analyzing your workflow and contributing to enable the team to be more&nbsp;effective, productive, and demonstrating faster and stronger results. - Mentor and guide the team to success&nbsp;</li><li>Act as forward-thinking leader and remain current on modern technology-leading trends. Understand / participate in CNCF workgroups.</li><li>Recruit, hire, and scale a strong engineering team, forging a culture that fosters a sense of belonging in its members and empowers them to make their own decisions about how they work</li><li>Be a bridge between the team and the wider Amex world, synthesizing company and department priorities to provide the business context for their work, unblocking them, and facilitating cross-team collaboration</li><li>Help the team make smart and forward-looking engineering decisions, weighing tradeoffs and avoiding counterproductive local optimizations</li><li>Guide the growth and development of your reports, providing ongoing coaching and feedback, and helping them create opportunities for impact, visibility, and growth</li></ul>Experience &amp; Education:<ul><li>Bachelor’s Degree in computer science, or related field required; advanced degree preferred</li><li>6+ years of hands-on experience engineering complex software systems, development of highly scalable, high performance full stack applications using a variety of technologies</li><li>Knowledge and expertise in Microservices Architecture, Data Centric application design, Event Driven Systems and cloud-native applications</li><li>Hands on programming experience in one or more of Java, Kotlin, JavaScript, TypeScript, Go</li><li>Cloud Native tools and technologies like Kubernetes, Docker, Envoy, Etcd, Istio, OpenTelemetry, Observability tools, IaC tools like Terraform etc.</li><li>Having experience in one of more of the following with be a plus: AWS, GCP, Lambda, Serverless, Platform Engineering, Internal Developer Portals, GitHub Actions: when and how to use them and when not to.</li><li>Experience delivering high quality software against aggressive timelines</li><li>Proven experience identifying and influencing the most optimal technical decisions given business constraints</li><li>Adept at providing frequent, candid feedback, and a passion for developing and coaching technical talent</li><li>Passion for learning new technologies and deep technical curiosity</li><li>Innovative problem solver with the ability to generate and implement a strategy</li><li>Excellent written and verbal communication skills</li><li>You know how to build diverse teams to solve complex technical problems</li><li>You are an excellent communicator, with the ability to engage, influence, and inspire others to work toward shared outcomes</li><li>You are curious, with a drive to understand how things work and how you can make them better</li><li>You are comfortable balancing multiple priorities and know how to make progress in ambiguous and rapidly changing circumstances</li><li>Bachelor’s degree in Engineering, Computer Science, or related field</li></ul>Annual Range: $170,000.00 to $255,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Director-Software Engineering - Platform Development - Cloud Engineering

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.The Global Risk &amp; Compliance Organization (GRC) is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner with all applicable regulatory expectations. GRC creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks. Colleagues at GRC are passionate about our commitment to drive the Company’s goals of growth and progress by creating a culture of risk awareness and proactivity around regulatory matters.&nbsp; The Operational Risk Management (ORM) team facilitates and monitors the implementation of effective operational risk management programs throughout the company, and oversees risk ownership throughout business units, products, and processes.The objective of the Operational Risk Management (ORM) Process Risk Reduction and Operational Risk Analytics team is to address identified systemic operational risks, to ensure the integrity and efficiency of business processes, and maintain the alignment of risk reduction efforts through well-executed risk mitigation and remediations activities. The team does this through analyzing data and looking for themes across the company’s processes and operational risk stripes using advanced analytics tools, in addition to quantifying operational risks, developing key risk indicators (KRIs), key performance indicators (KPIs), and operational risk metrics to assess risk exposure.Operational Risk Management (ORM) is looking for a Manager of Process Risk Reduction and Operational Risk Analytics to lead a diverse team of high-performing professionals focused on identifying emerging risks, performing analytics and reporting and ensuring effective operational risk management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. The Manager, Process Risk Reduction and Operational Risk Analytics will:<ul><li>Identify emerging risks by scanning the external and internal environment to identify new and evolving risks that could impact the enterprise’s operations</li><li>Use advanced risk analytics models and tools to predict and quantify operational risks; monitor risk trends using analytics and data sources to track trends and assess potential impacts to the organization</li><li>Monitor key risk indicators (KRIs), key performance indicators (KPIs) and operational risk metrics to assess risk exposure</li><li>Contribute to forward looking insights and strategic recommendations based on analytics to prepare American Express for long-term risk scenarios</li><li>Collaborate with other business units to develop and implement control measures to mitigate identified risks, ensuring a proactive rather than reactive approach</li><li>Contribute to establishment of enterprise priorities for proactive risk reduction</li><li>Regularly monitor the execution of controls within business processes and conduct reviews of the control inventory to ensure they are effective and aligned with risk appetite</li><li>Stay connected with external experts and industry forums to keep up with best practices and peer developments and stay updated on emerging regulatory changes</li></ul>Qualifications:&nbsp;<ul><li>Experience in operational risk management (e.g., within Risk, Internal Audit, or Control Management function) and has a deep understanding of operational risk frameworks and regulatory requirements for larger financial institutions</li><li>Experience in a large financial institution is preferred due to unique regulatory, operational and financial risks such institutions face</li><li>Demonstrated experience leveraging data analytics tools (e.g., Excel, SQL, Tableau) to extract insights, identify trends, and inform business decisions</li><li>Understanding of the financial sector’s regulatory environment and its implications for operational risk management</li><li>Understanding of global risks including international markets, geopolitical risks and global macroeconomic trends</li><li>Strong communication and interpersonal skills</li></ul>ORMCM&nbsp;Annual Range: $80,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Manager Operations Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Note: A qualification of this role is for the candidate to be fluent in English and Spanish.About the TeamIt begins with a Card Member using an American Express Card at one of our millions of Merchants around the world – the rest is up to us. The&nbsp;Network &amp; Acquirer Solutions&nbsp;team (NAS) is the heart of the American Express Enterprise, powering billions of transactions through the global payments processing network that we develop and manage. NAS is unique within the Enterprise. We work across almost every American Express business unit as well as external partners, providers, and key industry stakeholders. We are known to be intellectually curious and problem solvers as we tackle the most imperative initiatives facing the payments industry today, such as securing online transactions and enabling faster, more convenient ways to pay. A role within NAS will challenge you to broaden your skillset and industry acumen while giving you the chance to drive enterprise growth and help deliver on our brand promise of trust, security and service.Product and Partner Enablement (PPE) is part of American Express Global Merchant and Network Services (GMNS). The team is primarily responsible for customer setups on American Express internal systems, establishing connectivity (iVPN, MPLS/Ethernet and other forms of connectivity) between customers and the American Express network, certification (host authorizations, submissions, product, terminal, etc.). Our main customers are merchants, processors, network issuers and acquirers. The mission of PPE is to ensure our business partners can successfully transact with the American Express Network according to American Express specifications, rules, and regulations.Role &amp; Responsibilities:PPE connectivity analysts are responsible for leading the connectivity efforts that help ensure customers can successfully connect to and complete transactions on the American Express Network. The successful candidates will be responsible for building relationships with internal and external customers, managing connectivity projects (this included supporting network connectivity, facilitating the implementation of customers and solutions in production that enable card acceptance), and representing PPE in a professional manner to all customers (internal and external).Qualifications:&nbsp;<ul><li>Must be fluent in English and Spanish</li><li>Ability to build effective relationships with stakeholders and collaborate with various business units.</li><li>Knowledge of connectivity (IPs, iVPN, MPLS/Ethernet).</li><li>Possess excellent customer service skills.</li><li>Effective communication skills (both verbal and written).</li><li>Exceptional project management skills, including the ability to successfully manage 20-30 projects simultaneously.</li><li>Excellent problem-solving skills.</li><li>Ability to translate technical details to non-technical business partners.</li><li>Strong attention to detail.</li><li>Ability to effectively manage escalations.</li><li>Ability to effectively prioritize and manage the completion of tasks.</li><li>Strong will to win and able to work as part of a team.</li><li>Strong work ethic with a fun and positive attitude.</li></ul>Additional Qualifications:<ul><li>Knowledge of the payments industry and emerging technology preferred.</li><li>Familiarity with authorization, financial, and non-financial message file formats desired.</li><li>Familiarity with the American Express payment platforms and processes a plus.</li></ul>Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Associate-Digital Product Operations (Bilingual Spanish)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?This Executive Assistant role will primarily support the Vice President of the Global Commercial Services organization and the global team members who are responsible for delivering our various products and services. You will work closely with the leader in maintaining clarity of schedule, key deliverables and managing competing priorities to effectively support the operation of a global organization. You will also build many relationships and support various deliverables of other vertical and horizontal Executive Offices within American Express.You are capable of handling a range of administrative related tasks and be able to work independently and expertly under pressure. Building positive relationships and being inventive will be essential to success and knowing how to navigate large, complex organizations fluidly will be helpful. You interface and work with senior level leaders, use considerable discretion and independent discernment.You will have responsibilities which include, but are not limited to:Being the initial liaison and primary communication point person of both VP's for all senior leaders, teams and external client/partners and work alongside other executive assistantsOrganization and maintenance of complex calendars using a high level of integrity, running across senior leaders of AXP, different time zones, and international marketsOrganizing internal and external meetings including team events; making all necessary arrangements including sending invitations, booking rooms and arranging cateringMaking complex travel itineraries including air, hotel, transfers and visasAssisting the VP's with appropriate email delegation, booking meetings, and reacting and corresponding on behalf of prioritizing what is meaningful and urgentEnsuring timely preparation and processing of expense reports and invoices; review expenses submitted to leader for approval and highlight any out of policy spendEnsuring timely processing of weekly payroll and exception requestsAssist with Recruitment process, relocation and new hire coordinationDocument/presentation creation and maintaining organization chartsAssist in maintaining departmental budgets, services procurement, supplies and other administrative support tasksAd hoc project work as directed by leadership.Requirements: <ul><li>You will ideally have experience of supporting Senior Executives within a high-paced, complex environment.</li></ul><ul><li>Validated experience working well with Senior Management and handling confidential and sensitive information with discretion.</li><li>Strong MS Office experience: PowerPoint, Excel, Word</li><li>Strong work ethic, highly self-motivated, but understands the need to be a standout colleague.</li><li>Ability to multitask, prioritize and handle pressure in a deeply dynamicenvironment.</li><li>Ability to be dedicated and take initiative to anticipate the needs of a complex office.</li><li>Strong follow-up skills with excellent accuracy and attention to detail.</li><li>Experience with administrative tasks that creates and supports an organized and efficient environment.</li><li>You have excellent verbal and writing interpersonal and communication skills.</li><li>You have strong solution focused skills and possess the ability to act diplomatically and patiently when communicating with individuals of varying levels.</li><li>Ability to run multiple priorities within established timeframes while demonstrating flexibility.</li><li>Experience in a wide range of administrative related tasks, organizing large meetings and arranging travel.</li><li>Ability to work with a sense of urgency and in a fast-paced environment.</li><li>Understanding and appreciation of key customer relationships (internal/external).</li></ul>Salary Range: $24.05 to $48.10 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

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