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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Global Risk &amp; Compliance Organization (GRC) is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner with all applicable regulatory expectations. GRC creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks.&nbsp;Colleagues at GRC are passionate about our commitment to drive the Company’s goals of growth and progress by creating a culture of risk awareness and proactivity around regulatory matters.&nbsp;&nbsp;The Operational Risk Management (ORM) team facilitates and monitors the implementation of effective operational risk management programs throughout the organization, and oversees risk ownership throughout business units, products, and processes.The objective of the ORM Governance team is to develop, oversee and strengthen the organization’s ORMframework to ensure that governance structures, policies, and procedures are robust, effective, and align with regulatory requirements and best practices.ORM Governance is looking for a Chief of Staff (Manager Assistant) to support the global Governance team by contributing to planning, team management and strategic initiatives, in addition to strong management and partnership support to the VP, Governance and their leadership team.The incumbent will be a key member of the ORM Governance leadership team and will play a key role in shaping strategies across the organization and driving results. They will be expected to provide thought and executional leadership on organizational effectiveness, talent management, strategic priorities and goals. They will have the opportunity to work across a wide range of strategic, analytic, engagement and communications initiatives and have manage strong relationships with the ORM Governance Leadership Team and key stakeholders.Key Responsibilities:&nbsp;<ul><li>Provide strategic, analytical and decision support on a wide range of complex projects, issues and initiatives</li><li>Coordinate and contribute to impactful and engaging presentations &amp; engagement activities such as Senior Executive Management Presentations, Strategic Projects, Town Halls and BUR presentations</li><li>Play key role in building, shaping, and influencing the ORMGovernance strategy</li><li>Manage key Stakeholders/Relationships both within and outside of team</li><li>Drive colleague processes, including mid-year, year-end calibration and talent reviews, as appropriate</li><li>Manage ORM Governance colleague engagement strategy and communications &amp; cadences including leadership team meetings, town halls, market visits, etc.</li><li>Support business planning and operations (e.g. annual budget and investment planning, risk and finance reviews, etc.)</li></ul>Minimum Qualifications: <ul><li>The ideal candidate will be a highly motivated self-starter who is able to lead projects with limited guidance, provide strategic thought leadership and challenge the status quo</li><li>Operational Risk knowledge is a plus but not required; intellectual curiosity and a desire to become an expert in Operational Risk if no prior Operational Risk experience</li><li>Ability to manage multiple tasks and projects simultaneously within tight deadlines, great follow-up and attention to detail, works well in a fast paced and dynamic environment</li><li>Excellent project management and organizational skills</li><li>Excellent written and verbal communication skills with a strong executive presence</li><li>Demonstrated relationship management skills with proven ability to influence without authority</li><li>Able to produce innovative, creative, and impactful materials for a variety of senior executives</li><li>High level of integrity and the ability to handle sensitive issues with complete confidentiality</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

American Express

Chief of Staff (Manager Assistant), Operational Risk Management (ORM)

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The American Express Corporate Affairs &amp; Communications (CA&amp;C) team is a strategic function that works to enhance and protect the continued strength of the American Express brand through public relations, social media and content, colleague communications and corporate sustainability (CS).The Analyst – Corporate Sustainability, Climate Data and Controls Management will play a critical role in advancing American Express' enterprise climate data management and reporting, including supporting management of the greenhouse gas (GHG) inventory, helping to implement effective controls across the company’s climate data management processes, and assisting the enterprise’s regulatory reporting readiness efforts. The role will report to the Manager of Corporate Sustainability Climate Data and Controls Management in New York and sit on the enterprise Global Sustainability team. The Analyst will collaborate cross-functionally with key global business units and stakeholdersThis is an exciting opportunity to be a part of a dynamic and high-performing team that touches nearly every aspect of the business and play a critical role to support relevant goals, projects, and strategic priorities to help meet complex and evolving sustainability and climate reporting requirementsHow will you make an impact in this role?GHG Inventory &amp; Climate Data Management:<ul><li>Support end-to-end management of Amex’s GHG inventory including project and resource management and ensuring climate data deliverables meet evolving needs.&nbsp;</li><li>Oversee day-to-day tasks of implementing and further developing Amex's climate data management technology platform.&nbsp;&nbsp;</li><li>Monitor sustainability regulations, sustainability trends, best practices and peer initiatives to inform climate data management and disclosure programs.&nbsp;</li><li>Coordinates meetings, compiles information, supports benchmarking and other related activities.&nbsp;</li><li>Support pre-assurance and assurance activities related to the GHG inventory and climate data in partnership with relevant business units and internal and external auditors as appropriate.</li></ul>Controls Management &amp; Regulatory Compliance:<ul><li>Support internal controls tasks related to GHG inventory creation and reporting&nbsp;</li><li>Assist in designing, implementing, and monitoring control mechanisms to ensure compliance with climate-related regulatory requirements.</li><li>Coordinate development and ongoing support of internal GHG inventory governance processes.&nbsp;</li><li>Oversee and track improvements to Amex’s GHG accounting practices and data sources, ensuring changes are consistently communicated internally and across all disclosures.</li></ul>Voluntary &amp; Regulatory&nbsp;Sustainability Reporting:<ul><li>Support implementation of Amex global sustainability reporting framework with key teams to help meet evolving regulatory requirements.</li><li>Manage delivery of climate data to support regulatory reporting needs at the enterprise and market level, as necessary and relevant to Amex.&nbsp;</li><li>Support delivery of data inputs and climate-related disclosures for voluntary disclosures (e.g., CDP) as needed and to satisfy requirements relevant to Amex (e.g., Science Based Targets initiative (SBTi)).&nbsp;&nbsp;</li><li>Provides counsel on best practices and relevant positions related to GHG data reporting, in both regulated and voluntary capacities.</li><li>Support data management and reporting activities for other sustainability related data, including social and governance disclosures for voluntary and regulatory reporting as needed.&nbsp;</li></ul>Minimum Qualifications<ul><li>At least 2+ years’ experience in a related climate or Sustainability role with expertise in data management and reporting</li><li>A critical thinker with attention to detail and the ability to work with large data sets</li><li>Experience working with GHG emissions or related data</li><li>Strong understanding of Climate and Sustainability issues and associated market trends, preferably in the financial services sector</li><li>Demonstrated expertise and experience with sustainability reporting and frameworks including CDP and/or GHG Protocol, or SBTi</li><li>Strong project management experience, including the ability to manage multiple complex projects simultaneously</li><li>Excellent technical, analytical, software, and presentation skills</li><li>Ability to work independently, collaboratively, cross-functionally and globally in a deadline-oriented environment</li></ul>Preferred Qualifications<ul><li>Experience with reporting and data management tools such as Workiva, Salesforce, Watershed, or similar</li><li>Understanding of sustainability reporting regulations (CSRD, UK TCFD, Australia ASRS, etc.)</li><li>Bachelors’ degree in relevant fields including Sustainability Management, Environmental Studies, accounting, etc.&nbsp;</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue&nbsp; visa sponsorship for these positions.

Analyst - Corporate Sustainability

You Lead the Way. We’ve Got Your BackWith the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills. develop as a leader and grow your career.The Chief Technology Officer Organization’s vision is to raise the bar for technical excellence, talent, strategy, and standards across Technology. It also seeks to cultivate and foster technical innovation, as well as elevate and amplify the technical heartbeat of the organization.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.&nbsp;&nbsp;Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.&nbsp;&nbsp;American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.&nbsp;&nbsp;And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.&nbsp;&nbsp;Find your place in technology of&nbsp;Our Team:&nbsp;Tech StrategyAre you passionate about creating the world’s best customer experience and winning in the digital economy? Do you want to accelerate our digital transformation by connecting the dots between business strategy, customer journeys, disruptive technologies, capabilities, and platforms?The Tech Strategy team is an internal consulting team within the Technology organization. We focus on three types of projects:1. Strategy/Management Consulting&nbsp;– Our team plays a critical role to provide strategic support for the CIO and Technology Leadership Team. As a team with a strong consulting mindset, leadership and executives call on us to help with a variety of special, high-visibility projects such as: developing mid to long term Technology Strategy for Amex, investment planning, creating the groundwork for Technology’s internal modernization efforts, Investor Day content and presentation etc.2. Platform Strategy&nbsp;– Partnering closely with Business, Product, Architecture, and Engineering teams across the enterprise, our team ensures Amex will meet our customer needs over the next 3-5 years in this continually evolving FinTech landscape by creating cohesive platform strategies and roadmaps. &nbsp;This includes forming recommendations to invest in strategic and emerging capabilities (including build vs. buy analysis), enhance / mature existing capabilities, and rationalize redundant capabilities across all platforms to drive business model evolution, growth, and innovation.3. Mergers &amp; Acquisition Advisory&nbsp;- Our team also works with the Amex Ventures, Corporate Development and Business Development teams to assess the capability landscape and maturity of potential acquisitions.&nbsp;The Role: Director, Technology StrategyAs a Director on the Tech Strategy team, you will:<ul><li>Form impactful and actionable strategic recommendations to drive our business model evolution, growth, and innovation through enterprise-wide capability investment, enhancement, and rationalization.</li><li>Understand how American Express’ enterprise strategy and future state business model is enabled through existing tech capabilities and emerging / disruptive technologies.</li><li>Prepare and lead executive presentations to highlight critical findings and recommendations.</li><li>Challenge the status quo and solve problems creatively using your toolbox of techniques such as Design Thinking, scenario modeling, use case development, journey mapping, business capability modeling, etc.</li><li>Influence others, often without direct authority, persuading with compelling data, facts, and conclusions.</li><li>Collaborate effectively and build key relationships with Business Strategy, Product, Customer Experience, Engineering and Architecture teams.</li><li>Help build an awesome culture through team building and colleague engagement activities.</li></ul>Qualifications<ul><li>10-15 years of professional experience, including prior management consulting experience delivering projects within one or more Technology strategic disciplines (i.e. CIO Advisory, Digital Transformation, Tech Value Creation, Innovative Business/Op Model, Emerging/Future Tech, Portfolio Rationalization, Capability Model/Blueprint, Tech M&amp;A, etc.)</li><li>Experience leading, developing, and mentoring high performing teams with ability to attract, recruit, train, and retain quality talent working in a technology/management consulting setting.</li><li>Skilled in data analysis, data driven decision making, relationship building, customer-centric design, customer journey mapping and external benchmarking.</li><li>Familiarity with one or more core Technology functions in a strategic capacity (i.e. Infrastructure and Cloud Strategy, Platform/ Product Strategy, Enterprise/Business Architecture, Resiliency/Cyber Security Strategy etc.) &nbsp;</li><li>Proficient in developing excellent quality presentations and deliverables for an executive audience.</li><li>Track record of influencing change within a matrixed organization (working across levels and job functions).</li><li>Knowledge of payments, commerce, FinTech innovation and disruptive technologies and trends</li><li>Solid business acumen and problem-solving ability with high capacity for strategic/end-to-end thinking</li><li>High intellectual curiosity, creativity, complex problem solving and strategic and innovative thought leadership.</li><li>Excellent facilitation and collaboration skills, with the ability to influence and gain alignment at all levels of an organization, including senior leadership.</li><li>Ability to operate in ambiguity, white space, and evolving priorities.</li><li>Loves working in an entrepreneurial culture that is lean, fast paced, and dynamic.</li></ul>Preferred Qualifications<ul><li>MBA or equivalent</li><li>Previous Big 4 management consulting experience</li><li>Familiarity with Agile Delivery/Methodologies and Lean Portfolio Management</li><li>Prior exposure to FinTech and emerging tech landscape in payment/banking industry</li></ul>Salary Range: $145,000.00 to $230,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Director, Strategic Consulting (Tech Strategy and Business Development)

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express Global Commercial Services (GCS) is a leading B2B solutions provider for businesses and corporations of all sizes. The Marketing Strategy &amp; Content team is responsible for producing and informing compelling, insight-driven marketing that cohesively showcases the holistic value of American Express to business customers. We do this by deepening B2B brand engagement, enabling exceptional marketing, and delivering breakthrough go-to-market strategies.&nbsp;How will you make an impact in this role?The Senior Manager, SEO Content Strategy and Production, is responsible for developing editorial content that captures SEO traffic to drives awareness of and engagement with American Express business products and services among prospects and customers. This content brings a valuable audience of prospects and customers to our ecosystem where we can connect them with relevant Amex B2B products &amp; services. They will be leading one Analyst.Key Responsibilities:<ul><li>Own and lead the development and execution of B2B editorial content to support =business marketing priorities</li><li>Project manage end-to-end content programs, including mining audience, keywords, and performance insights; developing a content strategy and creative approach,; navigating internal marketing review processes; working with the go-to-market team on deliverables;, and post-campaign reporting</li><li>Partner with go-to-market and measurement team to develop and execute owned and earned distribution strategy to support awareness and engagement goals for content and track performance</li><li>Collaborate with SEO Enterprise team to inform strategy and share updates that impact broader enterprise organic site goals</li><li>Collaborate with and manage external agency partners responsible for supporting strategy, content development, and measurement</li><li>Manage one direct report, who supports content development and execution, and lead their development</li></ul>Minimum Qualifications:<ul><li>5+ years of relevant experience in marketing and/or content development</li><li>Collaborative marketer with experience developing compelling content strategies and deliverables</li></ul>Preferred Qualifications:<ul><li>Strong background in SEO preferred, including experience collaborating with UX and product teams</li><li>Strong analytical skills to support reporting on content performance and distribution</li><li>Appetite for innovation and comfort in white space, capable distilling complex programs into clear, thorough, and impact-oriented content plans</li><li>Driven by tight timelines, with a proven track record of bringing multi-channel, multi-stakeholder programs to life </li><li>Ability to proactively identify and solve for compliance and production complexity</li><li>Excellent written and verbal communication skills, including presentations to leadership</li><li>Exceptional project management and critical thinking skills to flexibly manage creative plans to align with enterprise strategies, internal processes, and production realities</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Senior Manager-SEO Content Strategy and Production

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.The&nbsp;Senior Manager of Val Gen Chat Marketing&nbsp;is an important role in the fast-paced and dynamic environment of US Consumer Marketing Services, reporting directly to the Vice President of US Consumer Dialogic Marketing. This role is situated within Customer Growth, a critical area of focus as we seek to drive profitable, efficient, and transformational growth by deepening engagement amongst our existing cardmember base.This individual will have the unique opportunity to help build and deliver performance within our new Chat marketing channels through defining marketing strategy, developing the creative strategy, leading a team through offer execution, and channel performance monitoring. This role provides significant channel management responsibilities and will be responsible for driving strong business results and future business strategy through thought leadership. The Senior Manager will also lead cross functional meetings with partners across the enterprise. An ideal candidate will be interested in a balance of customer marketing, relationship management, user experiences, capabilities, and is able to learn and adapt quickly.Key Responsibilities include:<ul><li>Define the business’ go-to-market strategy and long-term roadmap for the Chat channel</li><li>Lead a team of analysts in the flawless execution of marketing campaigns in chat channels</li><li>Define the offer strategy in partnership with product and marketing partners</li><li>Monitor marketing campaign performance on a weekly and monthly basis</li><li>Collaborate and maintain strong relationships with key partners, including Global Services Group (GSG), Product Management, GCO/Compliance, Customer Marketing Analytics (CMA), and Technology</li><li>Create simple yet effective dialogic marketing copy and user experiences for our Card Members and Customer Care Professionals (CCP)</li><li>Define the strategy of future treatment opportunities in the channel</li><li>Bring new and innovative treatments and chat capabilities to market</li><li>Break down complex problems into simple parts, develop creative solutions, and make recommendations to key stakeholders</li><li>Effective People leadership – Coaching and mentoring of 2 direct reports</li></ul>Key Skills Needed:<ul><li>Bachelor’s Degree or equivalent experience</li><li>Ability to operate in white space</li><li>Extreme attention to detail and accuracy with a strong sense of responsibility to themselves, colleagues, and their role</li><li>Ability to partner/work closely with capability leads, operational leads, and tech partners to drive channel development</li><li>Ability to look at situations/roadblocks from different angles and articulate a clear perspective on solutions</li><li>Superior verbal and written communication skills with the ability to tailor communication style appropriately depending on the audience</li><li>Ability to build and influence internal relationships while being able to adapt to obstacles in a highly collaborative, fast paced environment</li><li>Experience implementing customer marketing strategies and ability to articulate and measure success</li><li>Strong skills within MS Excel and PowerPoint</li><li>Digital/Dialogic marketing skills preferred</li><li>Technical/capability project management skills preferred</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Senior Manager- Val Gen Chat Marketing

<h4>You Lead the Way. We’ve Got Your Back</h4>With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.About the Internal Audit Group at American ExpressOur Internal Audit Group is a worldwide function with 300+ team members and offices across nine countries within American Express. Our mission is to protect and enhance organizational value by providing independent, objective, risk-based assurance, advisory services and to influence the way the company manages risk.We are committed to growing our audit staff significantly as we continue to expand and enhance the Internal Audit Group. Our assurance and risk professionals have diverse backgrounds including internal controls, consumer compliance, technology, operational risk, financial accounting, data analytics, and banking operations. Our audit teams align to key risk areas and business units to ensure IAG can provide comprehensive and risk-based audit coverage. In addition, IAG has a Professional Practices group responsible for managing audit operations, quality, and standards; regulatory relations; reporting; training and professional development; and key internal capabilities and technologies.About the Role:Our Internal Audit group is seeking an Audit Manager to assess compliance, operational and technological risks, ensure compliance with regulations, and improve internal controls. The ideal candidate will have strong problem- solving skills, excellent attention to detail, and the ability to communicate audit results effectively. &nbsp;About the Team:The Internal Audit Group is responsible for evaluating American Expresses’ financial records, internal controls, and operational processes to ensure accuracy, compliance, and mitigation of risks. As the 3rd line of defense within American Express, the Internal Audit Group is responsible for conducting risk-based assurance and advisory reviews to help manage risks to the organization. As a key member of the of the audit team, you will provide independent and objective assurance on the effectiveness of risk management, internal controls, and governance processes, while also building relationships across the 1st and 2nd lines of defense.Key Responsibilities:<ul><li>Execute audit lifecycle responsibilities in accordance with American Express’ Internal Audit Methodology, internal policies and standards, and regulatory expectations, while consistently delivering with quality and professionalism.</li><li>Evaluate processes under review utilizing professional skepticism; execute audit tests and clearly document test results in accordance with internal policies and procedures.</li><li>Hold walkthroughs with process / control owners to understand, assess, evaluate, and document relevant risks and controls.</li><li>Present audit overviews and results to senior management, supported by sound awareness of portfolio risks, dependencies, potential control gap impacts and emerging risks in a highly professional and proficient manner.</li><li>Execute multiple simultaneous global audit projects of all sizes and complexity across multiple business areas including integrated audits that consider financial, operational, compliance and technology risk.</li><li>Effectively coach, teach, mentor and develop junior colleagues and co-source resources in geographically diverse locations.</li><li>Validate management’s corrective action plans to address business-identified issues, audit findings, and regulatory remediations.</li><li>Contribute to the development and periodic reviews of analytic control testing and ad hoc analytics, to drive timely risk insights, testing efficiencies and increased audit coverage.</li><li>Develop a strong understanding of American Express' business model, products, services, and organizational units.</li><li>Maintain audit proficiency through ongoing professional development, including data analytics literacy skills, technology, banking best practices, and regulatory expectations.</li></ul><h4>Minimum Qualifications:</h4><ul><li>Bachelor’s degree or equivalent</li><li>3+ years of experience in a consumer and/or enterprise regulatory compliance role within internal/external audit, or similar in the financial services, banking, or card products industries.</li><li>Knowledge and experience with U.S. Consumer Compliance regulatory requirements applicable to the financial industry<ul><li>Including, but not limited to, Unfair, Deceptive, and Abusive Acts or Practices (UDAAP), Truth in Lending Act (TILA), Truth in Savings Act (TISA), Equal Credit Opportunity Act (ECOA), Fair Credit Reporting Act (FCRA), Servicemembers Civil Relief Act (SCRA), Military Lending Act (MLA), etc.</li></ul></li><li>Knowledge of and experience with Compliance risk management processes including governance, regulatory change management, risk assessment (also UDAAP and fair lending risk assessments), monitoring and testing, training, reporting, and complaints management.</li><li>Knowledge and experience in applying control theory and professional internal auditing practices throughout the internal audit lifecycle.</li><li>Strong written and verbal communication skills to deliver audit assignments with high quality, and actionable value-add feedback to management on potential control issues and opportunity areas.</li><li>Effectively works independently, within the team and across various teams in a fast-paced environment to drive business results, utilizing sound project management skills, employing creative and critical thinking, and the ability to simultaneously work on competing priorities.</li><li>Ability to break-down complex problems into components, utilizing risk/control knowledge, and communicate results and control recommendations with transparency and integrity.</li><li>Ability to effectively integrate business, compliance, operational, technological, and data components in audit work.</li></ul><h4>Preferred Qualifications:</h4><ul><li>Master’s or equivalent degree in Accounting, Business, or other related field of study.</li><li>5+ years of experience in a consumer and enterprise regulatory compliance, internal or external audit, or similar role in the financial services, banking, or card products industries.</li><li>Knowledge of and experience with other enterprise / operational risk management processes including regulatory exam management / regulatory affairs, issues management, new product approval, third-party / vendor risk management, etc.&nbsp;</li><li>Relevant audit and professional certifications (e.g., Certified Public Accountant (CPA), Certified Internal Auditor (CIA), Certified Regulatory Compliance Manager (CRCM)).</li><li>Interest and/or experience with data analytic tools, data visualization, key risk indicators (KRIs), key performance indicators (KPIs), information systems / technology, and scorecards / dashboards, etc.</li><li>Interest in working with data, interpreting results, analytic leading practices, and experience with data analytics tools and data visualization.</li></ul>Non-considerations for sponsorship:&nbsp;Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Audit Manager - Compliance

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmexWhere are these roles located within American Express?The Enterprise Comms &amp; MarTech Experiences (ECMX) team is a global organization that sits within Membership Portfolio Services (MPS). It is American Express’ marketing services center of excellence with the charter of powering high quality, efficient, user-centric digital marketing experiences that accelerate business growth through optimized enterprise MarTech &amp; MarOps solutions.&nbsp; The Amex Offers Product Management team within ECMX leads the product management and strategy for this flagship program in 19 markets, the program supports many enterprise business priorities through the customer lifecycle focusing on driving customer loyalty, spend and merchant satisfaction.This Senior Product Manager will be experienced about digital product management, and partner closely with partners across global Product, Technology, Operations and Marketing to deliver new capabilities that enhance customer digital experience at scale, increase Merchant satisfaction and drive revenue.The ideal candidate for this role will inspire multiple stakeholders and key business partners about the potential of our product, develop creative solutions to meet each partner’s needs and support the ongoing growth of Amex Offers. &nbsp;He/she will be a skillful communicator who enjoys a fast-paced environment, collaborates well cross-functionally (both with business and technology stakeholders), and maintains a positive attitude and sense of humor in the face of challenges. He/she should take a customer-centric approach to prioritization and be able to manage the needs of different cross functional business partners.How will you make an impact in this role?Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also, they do preventive work to avoid future overdues with accounts that have a high exposure.<ul><li>Identify opportunities to leverage Amex Offers to meet the needs of new and existing customers</li><li>Understand the competitive landscape of offers platforms and digital innovation in focus markets</li><li>Drive the roadmap, prioritization, and end to end product development for new product enhancements</li><li>Partner closely with stakeholders across the globe, including Technology, Data Science, Marketing teams across various Business Units, EDX, Compliance, Legal, Brand and others to communicate the product vision and high-level business needs for enhancements</li><li>Contribute strategic insights &amp; forward-thinking ideas to continuously evolve and improve the product offering and value proposition</li><li>Produce Amex Offers reporting scorecards and presentations as required for leadership / partner updates</li><li>Understand the current Offers channel landscape and identify ways to drive incremental enrollments and redemptions</li></ul>Minimum Qualifications<ul><li>Experience working in digital product development with experience launching digital experiences from start to finish&nbsp;</li><li>Familiar with all digital channels including mobile app, web and email</li><li>Familiarity with International Card Benefits and cross-border customer use cases</li><li>Ability to manage multiple stakeholders (and time-zones) across the US, EMEA, APAC and more</li><li>Proven track record of positively collaborating with and influencing partners in a matrixed environment to achieve outcomes without direct authority</li><li>Ability to manage multiple business and technology workstreams, as well as the strong organizational skills necessary to do so</li><li>Skilled in Agile product development methodologies and comfortable with collaboration tools</li><li>Ability to work with white space to help design technical solutions to solve complex business problems</li><li>Ability to analyze data to determine priorities, opportunities, and issues with the product</li><li>High-caliber presentation skills, both in terms of preparing and delivering a strategic vision to large groups and senior leaders</li><li>Proven ability to adjust quickly to shifting priorities and manage through ambiguity and rapid change</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Amex Offers, Senior Product Manager

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.The objective of the Technology Control Management Risk ID, Assessment, Testing and Reporting team is to identify, assess, mitigate, and report on Operational Risk within BU processes for Technology to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk.Technology Control Management is looking for a Program Manager of Risk ID, Assessment, Testing, &amp; Reporting focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.The Program Manager, Technology Risk ID, Assessment, Testing, and Reporting will:<ul><li>Independently manage special projects/ activities and directly manage certain day-to-day issues on behalf of the VP of the Technology Risk ID, Assessment, Testing, &amp; Reporting team</li><li>Create comprehensive executive level presentations</li><li>Deliver a broad range of communications including technology strategy updates, Town Hall presentations, and employee communications</li><li>Manage business planning and operational processes (e.g., Leadership meetings, cost center management, and goal setting metrics)</li><li>Drive organizational optimization and business process improvement</li><li>Act as a central point of contact for urgent business issues</li><li>Balance the management of day-to-day business priorities along with long-term strategic deliverables</li><li>Collaborate with the various constituencies across the Company in order to accomplish tasks on behalf of the VP and their leaders</li><li>Act as a mentor and coach for employees and assist them in solving business problems</li><li>Drive organizational optimization and business process improvement</li><li>Execute on operational risk activities such as conducting risk assessment with the business, mapping of processes, identification of risks, and definition and testing of controls</li><li>Engages and Coordinates audit related activities</li><li>Keeps abreast of Regulatory changes and requirements.</li></ul> Required Qualifications:<ul><li>Outstanding leadership and relationship building skills with proven ability to influence without authority across peers and superiors and drive projects with little direction</li><li>Ability to work well under pressure, adapt to changing circumstances, make decisions quickly and juggle multiple priorities simultaneously</li><li>Active listening skills, summarization skills and lateral thinking to uncover and react to emerging opportunities</li><li>Proven decision making &amp; problem-solving capabilities with strong follow up skills and attention to detail.</li><li>Strong sense of integrity and ability to deal with issues and subject matter in ways that requires considerable sensitivity, discretion and judgment.</li><li>Exemplary communication skills – written and verbal as well as strong ability to influence leaders and drive change</li><li>Demonstrated ability to create and explain analysis of complex problems</li><li>Strong project management skills with proven record of leading complex, large-scale, cross-functional initiatives</li><li>Ability to understand, analyze data and produce meaningful conclusions</li><li>Demonstrated ability to learn quickly, work effectively in ambiguous situations, and a willingness to take charge and drive results</li><li>Demonstrated ability to remain calm under pressure and be flexible when faced with changing priorities</li></ul>Preferred Qualifications:<ul><li>Bachelor's or Master's Degree (or has equivalent work experience)</li><li>3+ years IS/IT or Cyber background or work experience</li><li>Certified in either CISM or CRISC</li></ul>Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Risk ID, Assessment, Testing Program Manager

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Global Commercial Services (GCS) is the leading payments provider for businesses and corporations of all sizes. The US Small Business segment is the largest GCS customer segment with tremendous growth momentum in our Card Lending strategies, which continues to be a key area of investment and focus for our company. Card Lending offers our card members more cashflow flexibility, helping us achieve the enterprise goal of winning our customer’s share of wallet.The GCS Small Business Marketing team strives to provide our customers with the world’s best customer experience every day to ensure that we are essential partners to our clients and win the full share of their business. Our team focuses on delivering customer-centric treatments to expand and deepen our relationship with existing Small Business Card Members.&nbsp;How will you make an impact in this role?As a Senior Analyst on the Digital Customer Growth Marketing team, you will lead and support strategic projects for growing our acquisition treatments. This person will be responsible for executing critical revenue programs. As a member of the DCGM team, you’ll have the opportunity to structure how we engage with our Small Business customers through their logged in digital customer portal. You’ll help develop and execute the go-to-market strategy for the content that these Small Business customers are served within the MYCA channel, with an eye towards uncovering new opportunities to drive incremental revenue.&nbsp;Minimum Qualifications<ul><li>Bachelor’s degree with an interest in marketing</li><li>1 – 3 years of professional experience (marketing experience preferred)</li><li>Exceptional project management: A master in campaign execution with the ability to influence partners.</li><li>Robust analytical skills: Has the ability to draw insights and drive strategy; proficient in Excel and PowerPoint</li><li>Strong attention to detail and organizational capabilities</li><li>Ability to multi-task, operate autonomously, prioritize effectively, and meet aggressive deadlines</li><li>Creative thinker with a strong customer focus who is comfortable with ambiguity and evolving strategies in an ever-changing environment</li><li>Sense of humor and passion for continued learning</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Senior Analyst- Digital Customer Marketing

Analyst – Marketing EnablementWith the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As marketers at one of the most iconic brands in the world, we play a major role in building authentic relationships with customers who impact life and business around the world. Here, creativity and inspired storytelling combine with powerful data-based marketing and hyper-personalized digital communication to create a genuine human connection that drives business results. As a part of our diverse community of marketers, you can have a breadth of different marketing experiences and do virtually anything from connecting small businesses to new customers to uncovering insights that inspire the future of payments. Create a dynamic career while doing work that matters for people and businesses everywhere. Find your place in marketing on #TeamAmexThe U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.The U.S. Consumer Marketing team (USCM) is part of the US Consumer Services Group and is responsible for making membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle. The US Consumer Marketing Enablement Team (MET) delivers omni-channel marketing campaigns as part of our broader US Consumer business objective to scale acquisition, increase customer engagement, and accelerate revenue momentum.How will you make an impact in this role?The&nbsp;Analyst of Marketing Enablement&nbsp;will be responsible for overseeing and maintaining a portfolio of marketing campaigns, phone, chat, and direct mail. This individual will assess nuances and scope of marketing initiatives, translate marketing strategies into launch milestones, and collaborate across numerous teams to plan and execute targeting, segmentation, creative development, legal and compliance approvals, testing and post launch validations. They will also develop process efficiencies to deliver speed to market, efficiency and quality metrics in marketing enablement. A successful analyst will have strong written and verbal communication, project management, organization and leadership skills. They are passionate about understanding how our customers behave, but also how we can pave the way for new, innovative marketing functions that allow us to reach them effectively.&nbsp;<ul><li>Own a portfolio of marketing campaigns designed to drive incremental revenue and customer engagement, managing end-to-end campaign set up and delivery</li><li>Partner with marketing and operations teams to understand offer constructs, develop go to market execution plans, and implement new offers to engage customers</li><li>Collaborate with stakeholders on messaging and creative development process, owning reviews with internal stakeholders and approvals with brand, legal and compliance</li><li>Participate in campaign results analyses, understanding customer behavior and providing actionable recommendations on how to improve performance against goals</li><li>Assist with hiring, training, and development of new colleagues as they join the team, mentoring junior colleagues on best practices</li></ul>Minimum Qualifications<ul><li>Project management experience and organization skills, with the ability to manage tight timelines and multiple priorities to deliver flawless execution </li><li>Strong attention to detail, serving as a process-focused thinker</li><li>Effective written and verbal communication skills, building and leveraging relationships to create solutions</li><li>Strong mix of analytical and critical thinking skills to implement impactful solutions that drive results</li><li>Desire to learn and be part of a fast-paced, dynamic team</li><li>Demonstrate collaborative approaches to drive a project/initiative to completion, contributing to a team culture that promotes teamwork and fun</li></ul>Preferred Qualifications<ul><li>Marketing Force Platform Experience</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this positionWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

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