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AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?AutoNation, the nation’s largest and most admired Dealership group, is in an exciting phase of innovation and growth. We are looking for a Customer Relations Specialist II (CRS) to join our exciting and expanding team! AutoNation’s Customer Relations Operation (CRO) is located in the Fort Lauderdale, FL corporate office. We are enthusiastic about serving customers, continuous improvement, and providing excellent service. This mission is central to how each member approaches their work. The team culture is collaborative, inclusive, and energetic. We enjoy contributing to the company’s continued success. As a Customer Relations Specialist II (CRS), you will manage and resolve inquiries from both external and internal customers, as well as marketing partners, across all AutoNation stores and businesses. This role involves addressing a wide range of cases, including complaints, product issues, and general information requests. The CRS position requires advanced skills in managing complex issues and de-escalating situations while maintaining a calm and professional demeanor. CRS agents are key representatives of the company, handling all business-related inquiries and being well-versed in company policies and procedures to provide effective customer assistance. They also collaborate closely with General Managers, Market Presidents, and the Executive Legal Department. In this role, the CRS acts as a customer advocate, conducting thorough research and applying solid business judgment to provide effective solutions. Specialists use various resources and tools to efficiently resolve cases and ensure exceptional customer experiences. The CRS must be a skilled and professional communicator with experience engaging through Phone, Direct Mail, Email, Google Reputation, and Social Media channels. This role offers high visibility and regular interaction with store operations, executives, and corporate support functions. Success in this position involves meeting production goals, maintaining accurate documentation, and consistently executing standard processes, all of which are key areas of performance evaluation.Job Responsibilities:· Proactively deliver exceptional service in response to inbound customer inquiries related to vehicle purchases, service or repair issues, program offers, campaigns, sponsorships, and vendor-related matters.· Act as a liaison between customers, store operations, and corporate support functions to research and resolve inquiries or complaints.· Follow all standard call management procedures, complete necessary call documentation, and maintain accurate database records for assigned cases.· Manage up to 20 new mildly complex email inquiries and/or complaints daily, ensuring a high standard of service.· Address mildly complex executive cases daily, working directly with the Legal Department, General Managers, and Market Presidents to resolve issues effectively.· Forward all lawsuits and pursuit demand letters to the Legal Department promptly.· Address all non-legal demand letters promptly.· Investigate and address all Better Business Bureau complaints and inquiries.· Guide General Managers on mildly complex issues to prevent escalation to the corporate office, including legal releases.· Collaborate with the Shared Service Center to process escalated warranty cancellations.· Handle customers opt-out requests via phone and email.· Monitor and manage shared email inboxes.· Prepare and present weekly reports on case types using Excel.· Perform other duties as assigned.Qualifications (Mandatory)· Undergraduate degree in business or a related field of study· 3-5 years of Customer Relations experience (Automotive exposure preferred)· 3-5 years of experience handling complex and escalated customer complaints· Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook) applications· Proficient user of all major social media platforms (Facebook, Twitter, LinkedIn, etc.)· Exceptional verbal, business writing, and social media communications capabilities· Demonstrated problem-solving, time management, organizational and documentation skills.· Understanding of the automotive industry.Skills:· Ability to think critically when faced with a problem or task.· Ability to demonstrate genuine courtesy, diplomacy, and empathy.· Ability to work proactively and develop and maintain productive working relationships.· Ability to maintain confidentiality and demonstrate good judgment and critical thinking.· Ability to manage multiple tasks simultaneously in a fast-paced and dynamic environment.· Ability to provide a written final communication to deny claims on behalf of the corporate office.· Ability to conduct a thorough investigation with the appropriate parties involved.· Ability to share confidential information appropriately based on claims received from associates.<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits</li><li>Exclusive RX Pet program offering discounts on medications</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

AutoNation

Customer Relations Specialist

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?AutoNation is elevating its search marketing strategy and seeks a proficient, data-driven Senior Digital Advertising Specialist with a fervor for the automotive industry. This role holds significant importance within the corporate marketing team, overseeing the execution and enhancement of AutoNation’s marketing campaigns.Organizational Relationships:The Senior Digital Advertising Specialist will drive the implementation of the digital marketing strategy to amplify AutoNation's paid media business, collaborating closely with both internal and external partners. Regular interaction with senior leaders in the Marketing division is essential, ensuring alignment with broader business objectives. This role will share financial responsibility for the paid search marketing, paid social marketing and programmatic display marketing channels across a diverse portfolio of retail stores and products, encompassing new and used car sales, vehicle acquisition, as well as service offerings. The digital advertising team is a pivotal function, crucial to the company's strategic vision.Job Responsibilities:<ul><li>Develop and execute a digital marketing strategy to deliver against annual financial goals and scale the search marketing channel</li><li>Managing the technical aspects of the business - specifically, integrations with APIs and/or Campaign Management Tools, development of internal keyword-level tracking, URL Generation, and mastering how the firm’s data synchs with its internal database</li><li>Ability to navigate complex bid auction environments and maximize campaign profitability on an ongoing basis</li><li>Creates and analyzes reporting for all campaigns. This includes creating custom reports for internal stakeholders and leadership.</li><li>Deliver a data-driven, quantitative approach to digital marketing; using metrics to measure success and create feedback loops to adjust bids across different ecosystems</li><li>Demonstrated ability to optimize campaign audiences, keyword lists, creative, ad types, offers, landing pages, etc.</li><li>Operate in a continuous test-and-learn environment to build and improve campaigns</li><li>Partner with senior stakeholders across product, sales, finance, service, and broader marketing to deliver customer experience enhancements that benefit digital advertising channels</li><li>Demonstrate behaviors consistent with the Company’s Vision, Mission, and Values in all interactions with customers, co-workers, and suppliers.</li><li>Adhere to all company policies, procedures, and safety standards.</li></ul>Qualifications:College degree required Intermediate to advance Excel skills required (VLOOKUPS, Pivot Tables etc.) Minimum 2-4 years progressive marketing experience; 1-2 years SEM experience; Meta ads and display advertising preferred Proven record of business analysis driven and fact-based decision-making Digital Marketing platform and technology integration experience, specifically with the Google Ads, Meta Ads, and/or 3rd party tools like Marin/Kenshoo/SA360 Experience using project management platforms (Basecamp, Asana, Trello etc.) Critical thinking, strategic and innovative skills Management consultant level written and verbal communication skills Strong attention to detail, excellent organization skills, and ability to manage multiple projects/responsibilities thru completion Strong communication of these details and program is needed for team visibility and quality control. Meta Digital Marketing Associate Certification (Preferred, not required) All position descriptions should include the following:Must meet company’s requirements for employment.Valid in-state driver’s license and have and maintain an acceptable, safe driving record.<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits</li><li>Exclusive RX Pet program offering discounts on medications</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Sr. Specialist, Digital Advertising

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?Position Summary Reporting to the Director of Offer Management, the Marketing Specialist (MS) produces AutoNation’s merchandising assets for local promotional offers, national campaigns, and events. The individual leads coordination of channel activation and agency production related activities. The Specialist works directly with stores, vehicle manufacturers, and partners to procure offer content on a routine basis. In addition, the MS conducts necessary diligence and facilitates the disclaimer/legal review process while ensuring overall content accuracy of finished assets.&nbsp; The MS works directly with the corresponding Local Marketing Manager (LMM) to execute merchandising development and activation processes for local, regional, and national efforts. The Marketing Specialist administers, maintains, and audits the related systems and tools. &nbsp;In addition, the MS serves as an OEM Brand Champion for offer administration.&nbsp; Organizational Relationships Reports to the Director, Offer Management with a direct supporting relationship to the assigned Local Marketing Manager. The Specialist works extensively across corporate marketing functions and regional teams.&nbsp; The MS drives the production efforts and ensure deadlines are achieved.Job Responsibilities<ul><li>Procure manufacturer incentives, offers and promotional event content</li><li>Secure offer details and input content, into Merchandising Platform while maintaining process integrity ensuring adherence to quality and scheduling</li><li>Build Online Specials, After-Sales Specials, and coordinate production of Promotional Banners with agency partners</li><li>Assist certification (legal, compliance, and brand) of offer content and assets to ensure all requirements are met</li><li>Upload and distribute Promotional Banner content to individual store’s OEM website platform</li><li>Coordinate OEM website platform review efforts of uploaded merchandising assets (Specials, Coupons and Banners)</li><li>Process and input field ad hoc job request into Job Management System (JIRA), drive channel assignments and achieve defined SLAs </li><li>Develop, produce, and distribute Merchandising Monthly Recap (Media Plan, Media Creative, Promotional Banners, and Service Coupons)</li><li>Collect content, and produce materials for monthly Regional Merchandising Calls</li><li>Procure and analyze market intelligence data to provide key insights while on merchandising calls with key stakeholders</li><li>Serve as the manufacturer compliance and OEM guidelines Brand Champion for updates and announcements</li><li>Manage Brand Champion Merchandising Assets and Promotional Event content Libraries.&nbsp; </li><li>Demonstrate and advocate company vision, mission, and values. </li><li>Adhere to company policy and procedures</li><li>Other duties as assigned</li></ul>Qualifications<ul><li>Bachelor’s degree in Marketing or related field. MBA preferred</li><li>Minimum 5 years marketing and/or agency account service.&nbsp;&nbsp; </li><li>Demonstrated project management and organizational competency</li><li>Demonstrated campaign development and administration experience</li><li>Experience working with high volume, detailed work processes and deadlines</li><li>Ability to work cooperatively with internal and external departments </li><li>Strong organization, interpersonal and influencing skills</li><li>In depth knowledge of the Microsoft Suite (Word, Excel and PowerPoint)</li><li>Demonstrated ability to handle multiple concurrent projects while meeting deadlines</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits</li><li>Exclusive RX Pet program offering discounts on medications</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Marketing Specialist

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?The Sr. Graphic Designer will be responsible for creating engaging and on-brand graphics for a variety of media. This role will conceptualize and produce impactful and compelling designs while maintaining brand integrity. The Sr. Graphic Designer will play a crucial role in representing AutoNation and its offerings to our customers, ensuring consistency and impact across all Marketing channels. The position will act as the primary creative designer and developer of marketing communications materials utilized by corporate, region and store teams.Organizational Relationships:The graphic designer will interact internally with&nbsp;the broader Brand Team, Marketing Channels, and other Corporate Department Leads.&nbsp;Externally, the designer will engage&nbsp;with&nbsp;creative&nbsp;vendors&nbsp;and agencies&nbsp;utilized by the Marketing team.Job Responsibilities:<ul><li>Concept and design&nbsp;creative/marketing&nbsp;materials, including&nbsp;but not limited to:&nbsp;flyers, ads, banners, emails, packaging, brochures, social images and graphics, etc.</li><li>Develop illustrations, logos,&nbsp;graphics, animations, story boards,&nbsp;and&nbsp;more&nbsp;using the appropriate brand elements and layouts</li><li>Create, edit,&nbsp;and optimize images using Photoshop and other design software</li><li>Analyze&nbsp;design briefs, determine requirements,&nbsp;and&nbsp;produce brand-compliant designs</li><li>Adhere to Brand Operations Team SLAs and meet agreed-upon deadlines</li><li>Collaborate closely within the team and cross-functionally to ensure timely delivery of creative work that aligns with business objectives</li><li>Prepare mockups&nbsp;and&nbsp;first drafts, test creative&nbsp;concepts&nbsp;across various media,&nbsp;incorporate&nbsp;feedback&nbsp;and present&nbsp;refined&nbsp;ideas</li><li>Master an understanding of AutoNation’s&nbsp;brand platform,&nbsp;creative vision,&nbsp;brand guidelines, as well as OEM guidelines and compliance parameters</li><li>Provide ongoing creative direction to external vendors and agencies</li><li>Maintain visual consistency across all channels and deliverables</li><li>Conceptualize and&nbsp;effectively&nbsp;execute visual&nbsp;ideas from concept through to completion</li><li>Perform any other duties as assigned</li></ul>Qualifications:<ul><li>Bachelor’s degree&nbsp;in design, Fine Arts or related field is&nbsp;preferred</li><li>4 – 6 years of proven graphic design experience</li><li>A strong portfolio&nbsp;showcasing&nbsp;previous design projects, campaigns,&nbsp;illustrations,&nbsp;or other work</li><li>Proficient in Adobe Creative Cloud products including Photoshop, Illustrator, HTML and InDesign</li><li>Typography knowledge</li><li>Computer fluency in Mac and PC</li><li>Strong understanding of browser capabilities</li><li>Strong grasp of designing with brand style guidelines</li><li>Proactive approach with keen attention to detail</li><li>Ability to work in a fast-paced environment</li><li>Capable of managing multiple projects concurrently</li><li>Excellent communication skills&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</li></ul>Next Possible Position:<ul><li>Graphic Design Manager</li></ul>Physical Requirements:<ul><li>Business travel (up to 30%)</li><li>Standard office environment</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits</li><li>Exclusive RX Pet program offering discounts on medications</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

4 Marketing / Communications / PR Jobs in Fort Lauderdale, FL, USA