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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About the Business The U.S. Consumer Services business is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day. Within U.S. Consumer Services, the Consumer Banking Organization is committed to providing members with Everyday Banking products that give members unparalleled value, service and convenience. This recently formed team is driving AXP’s innovation for banking services, identifying Member needs’ and innovating around new digital banking products. This exciting opportunity is core to driving future success of American Express.&nbsp; About the Role The Director of Deposit Product Analytics will lead a global team of analytics professionals dedicated to driving growth and customer engagement across the American Express Consumer Banking portfolio. This role sits within the Consumer Banking organization and serves as a key advisor to senior leadership, providing data-driven insights that shape strategic decisions, enable primary customer relationships, and strengthen the overall banking business. Key Responsibilities •&nbsp;&nbsp;&nbsp;&nbsp;Lead and develop a global team of 6+ analytics professionals, fostering a culture of collaboration, accountability, and innovation. •&nbsp;&nbsp;&nbsp;&nbsp;Deliver data-driven recommendations that inform product strategy, customer growth initiatives, and money movement optimization. •&nbsp;&nbsp;&nbsp;&nbsp;Serve as a strategic thought partner to the Banking leadership team, transforming complex data into clear, actionable strategies. •&nbsp;&nbsp;&nbsp;&nbsp;Own the Rewards Checking scorecard, including forecasting, performance reporting, and key performance indicator tracking. •&nbsp;&nbsp;&nbsp;&nbsp;Lead the team through the AI transformation, embedding advanced analytical tools and automation to improve efficiency and insight generation. •&nbsp;&nbsp;&nbsp;&nbsp;Partner cross-functionally with Product Management, Marketing, Finance, Risk, and Technology teams to align analytics insights with business priorities. •&nbsp;&nbsp;&nbsp;&nbsp;Support audits, operational activities, and issue management to ensure data integrity and compliance with internal standards. •&nbsp;&nbsp;&nbsp;&nbsp;Define priorities, manage project pipelines, and ensure high-quality, timely execution of analytical deliverables. •&nbsp;&nbsp;&nbsp;&nbsp;Develop and refine frameworks for performance measurement, forecasting, and opportunity sizing. •&nbsp;&nbsp;&nbsp;&nbsp;Champion the use of data and analytics to influence key business decisions across the Consumer Banking portfolio. Who You Are You are a strategic, detail-oriented leader with a passion for data and a bias for action. You thrive on connecting insights to business outcomes and empowering teams to deliver measurable impact. You combine analytical rigor with business intuition and are skilled at influencing decisions across senior stakeholders. You are also an innovator — eager to explore how AI and emerging technologies can transform analytics and drive the future of Consumer Banking at American Express. Qualifications •&nbsp;&nbsp;&nbsp;&nbsp;7+ years of professional experience in analytics, data science, or related fields, ideally within financial services; deposits experience preferred. •&nbsp;&nbsp;&nbsp;&nbsp;3+ years of people leadership experience, managing and developing analytical talent. •&nbsp;&nbsp;&nbsp;&nbsp;Proficiency in SQL and Tableau, with experience working with large, complex datasets. •&nbsp;&nbsp;&nbsp;&nbsp;Strong problem-solving skills and the ability to translate data into actionable insights. •&nbsp;&nbsp;&nbsp;&nbsp;Excellent communication and storytelling abilities — able to distill technical findings into clear, &nbsp; &nbsp;business-relevant recommendations. •&nbsp;&nbsp;&nbsp;&nbsp;Proven success collaborating across teams in a fast-paced, matrixed environment. •&nbsp;&nbsp;&nbsp;&nbsp;Bachelor’s degree required; advanced degree in a quantitative or business field preferred (e.g., Statistics, Economics, Finance, or Data Science). Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

American Express

Director Deposit Product Analytics

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.The Enterprise CRM Solutions team was created in 2024 as part of the company’s Framework for Winning. Core to our purpose is reimagining the platform solution-delivery model to dramatically improve our strategic agility, speed to market, effectiveness of delivery and transparency. The Enterprise Customer Relationship Management Solutions (ECRMS) team creates solutions for the Sales and Customer Domain via respective platforms by harnessing the power of Data, Machine Learning, and Artificial Intelligence to offer powerful selling and re-selling engines to acquire new clients and expand existing client relationships for Sales, Account Development, and Marketers across the Enterprise.We are on a journey to create a best-in-class Product Organization. Our Product people not only understand how technology works, but how that technology intersects with the people who count on it every day. Today, innovative ideas, insight and new perspectives are at the core of how we create a more powerful, personal and fulfilling experience for all our customers.We are looking for a Product Director for the Sales Domain team within eCRMs. The Product Director will be essential to how we unlock scaled value and impact for the enterprise by supporting Merchantforce for Global Merchant Services (GMS). The Product Director will engage with key partners and users from GMS to understand the broader needs, opportunities, and trends; utilizing this knowledge to ensure Customer Relationship Management (CRM) Product offerings are comprehensive and ground-breaking.The Product Director will work with Product Managers to collect and communicate the strategic roadmap across Product Teams that ties our key assets and offerings together to ensure we are crafting processes and solutions that will sustain the organization through the near and long term. The Product Director will provide concise and clear updates across partner groups on the progress of projects and key results and facilitate the handoff of approved requests to the appropriate Product Management team. We are looking for someone who is deeply inquisitive, enjoys creative problem solving, pays attention to details, and has an entrepreneurial mindset and a maniacal focus on driving results.&nbsp; Responsibilities:<ul><li>Interacting with customers across the Blue Box, GMS business stakeholders and end users, to identify needs, opportunities, and gaps, and solve problems.</li><li>Be a loud voice for the user, working with product teams to identify and articulate feature enhancements critical to driving improvements in future iterations.</li><li>Enabling analytics-driven decision making to evolve products and usage and own the metrics, e.g., change requests submitted/rejected and user satisfaction.</li><li>Develops appropriate tracking and reporting to track product performance post-launch in order to evaluate future investment.</li><li>Working alongside Product colleagues to continually improve products post-launch, prioritizing bugs and feature requests based on customer satisfaction.</li><li>Identifying opportunities and providing input on product vision, strategy, roadmap, and features for CRM platform, principally supporting sales capabilities.</li><li>Defining and continually refining feature priority with business leaders.</li><li>Coordinates communication, escalates and facilitates resolution of risks, issues, and changes tied to the Product Backlog;&nbsp;</li><li>Establishing the product’s goals and reviewing success metrics to achieve success.</li></ul>Qualifications:<ul><li>At least 8 years of demonstrated ability in product development and delivery with proven track record in defining winning product constructs and delivering a product roadmap.</li><li>A balance of technical knowledge and business acumen with a proven track record in launching software or services in partnership with engineering teams, and/or working cross functionally with multiple stakeholders and product development teams.</li><li>High degree of proficiency in OKR, Design Thinking, Event Storming, prototyping, iterative development, Scrum, and Agile product development.</li><li>Deep knowledge of Customer Relationship Management specifically the Salesforce Ecosystem</li><li>Enthusiasm and passion for great products and services and an ability to articulate product vision and functionality.</li><li>Results driven mindset with a proven track record to prioritize and deliver against multiple priorities in a fast-paced, dynamic environment.</li><li>Excellent communication skills with the ability to engage, influence, and inspire partners to drive collaboration and alignment.</li><li>Ability to solve sophisticated problems and has a highly analytical approach.</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

eCRMS Product Director

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Global Commercial Services (GCS) is the global leader in payment solutions for Small, Medium (SME) and Global and Large (G&amp;L) enterprises. The Global Commercial Services team enables businesses globally to pay for and finance what they need to grow their businesses through a suite of payment and lending products, solutions for travel and everyday business spending, cross border payments, global currency solutions, and business financing.&nbsp;The objective of the Global Commercial Services Control Management Risk ID, Assessment, Testing and Reporting team is to identify, assess, mitigate, and report on Operational Risk&nbsp;(OR)&nbsp;within&nbsp;Business Unit&nbsp;(BU) processes for GCS to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk.&nbsp;Global Commercial Services is looking for a Director of Control Management - Risk Assessment to lead a diverse team of high-performing professionals focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.&nbsp;The Director Control Management - Risk Assessment will:<ul><li>Provide additional identification of risks throughout business processes and systems (along with business process owners)</li><li>Lead and develop a team of Control/Risk Management professionals across various markets/office locations&nbsp;&nbsp;</li><li>Facilitate Business Units in their risk assessments performance (e.g., Risk Control Self-Assessment (RCSA)) in addition to further assessments and testing / QA programs to ensure regulatory and internal standards are met (e.g., periodic RCSA reviews and update assessment criteria to align with regulatory updates)</li><li>Lead control monitoring (supplemental to BU process owners testing) and proactively communicate key Operational Risk (OR) trends, activities, and events to senior management, to facilitate informed decision-making</li><li>Proactively identify areas of high-risk for intervention (e.g., automated alerts generated for high-risk areas signal need for intervention and focus), including conducting independent quality assurance and vertical process testing</li><li>Compile thematic risk reporting (levels, trends, causes) to provide actionable insights to BU on current risk levels, emerging trends and root causes</li><li>Categorize controls and map against risks and processes (e.g., cross-BU process-control mapping)</li><li>Support BU with identification of risks and spotting areas where product changes or improved controls may be required within New Product Governance (NPG)</li><li>Champion risk management practices within the business</li><li>Be a key thought leader for sharing insights, better practices, themes, etc. across the enterprise</li></ul>Required Qualifications:<ul><li>6+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities</li><li>Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts</li><li>Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Experience within financial services industry</li><li>Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively</li><li>Demonstrated history and ability to manage large teams, spread over geographies and with varying backgrounds</li></ul>Preferred Qualifications:<ul><li>Bachelor's Degree in Finance, Business, Risk Management, or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Experience in at least one of the following:&nbsp;<ul><li>Providing identification of operational risks throughout business processes and systems</li><li>Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met</li><li>Enhancing risk assessments and associated methodologies</li><li>Leading independent control monitoring, including identification of control improvements</li><li>Identifying areas of risk for intervention, including conducting independent quality assurance and process testing</li><li>Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes</li><li>Experience leading teams in a fast-paced environment&nbsp;</li></ul></li></ul>ORMCMSalary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:<a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Director - Control Management - Risk Assessments (RCSA)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?American Express Global Commercial Services (GCS) Products is the leading payment card issuer for corporations and small businesses, offering products and services to help them run and grow their business. Within GCS Products, the Commercial Card Product and Platform Development team is seeking a dynamic individual to help create and bring to market the next generation of card, virtual card, and spend controls capabilities through API products.<ul><li>Lead, inspire, and develop a strong performing team of product development professionals owning functional domains and API products</li><li>Define roadmap and dynamically prioritize business requests with engineering capacity to deliver competitive offerings that meet customer needs</li><li>Provide thought leadership during concept development, end-to-end user experience design, feasibility assessment, and delivery</li><li>Effectively engage multiple cross-functional partners to lead the end-to-end implementation of a new features and capabilities (e.g., Business, Engineering, Risk, Legal, Compliance, etc.)</li><li>Structure and lead team-wide processes, communications, and continuous improvement</li></ul>Minimum Qualifications<ul><li>7+ years’ experience in product development</li><li>Strong technical background with understanding of API and domain architecture</li><li>Proven ability to identify and understand business needs, turn them into technology solutions, and effectively prioritize the roadmap for delivery</li><li>Strong people leader with demonstrated ability to develop people and build highly effective and results-driven culture</li><li>Change agent not afraid to challenge the status quo, with an orientation toward process improvement and innovation</li><li>Prior experience leading large scale initiatives within a matrix environment</li><li>Proven thought leadership, able to identify and synthesize trends to provide valuable analysis and recommendations for improvement to leadership team</li><li>Strong collaborative, relationship management and conflict resolution skills. Consistent track record of engaging with and influencing partners in a matrix environment to achieve outcomes without direct responsibility</li><li>Ability to communicate clearly and concisely in both written and verbal form to different audiences with varying backgrounds</li><li>Highly motivated self-starter with a sense of urgency, positive attitude, and the ability to excel in a fast paced and dynamic environment</li><li>Embodies a "team" mentality in all that you do, with a proven ability to take ownership for progressing project delivery</li><li>Bachelor's degree in business, computer science, engineering, or a related field</li></ul>Preferred Qualifications<ul><li>Master’s degree</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Director - Digital Product Management (Core Services)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?This individual will lead and activate holistic go-to-market (GTM) strategies for new programs and products across all channels and the Middle Market segment. They will play a pivotal role in shaping marketing strategies and delivering compelling messaging and creative direction for top GCS priorities, with the goal of driving revenue, deepening customer engagement, and accelerating GCSM growth ambitions.This is a high-visibility, fast-paced, and dynamic role that requires a unique combination of strategic thought leadership, marketing expertise, and results-oriented execution. Success in this position hinges on strong partner management and influencing skills — including the ability to clearly communicate vision and progress to senior leaders while fostering collaboration across a diverse range of stakeholders (e.g., Marketing, GCS Product, GABM, and CA&amp;C).Key Responsibilities:<ul><li>Lead end-to-end GTM initiatives — from strategy development through launch execution — for high-priority, high-visibility GCSM growth initiatives</li><li>Define the vision, strategy, and roadmap for product and program launches and refreshes across GCS segments and channels, partnering closely with stakeholders across Marketing, GCS Product, GABM, CA&amp;C, GCO, and LOBCO</li><li>Leverage data and competitive intelligence to uncover actionable insights that inform marketing strategy, positioning, messaging, and creative development</li><li>Mobilize and align cross-functional teams to drive complex projects from ideation to measurable business impact in dynamic, fast-paced environments</li><li>Apply deep marketing expertise to connect efforts across teams, break down silos, and drive innovation through cohesive, customer-centric messaging</li><li>Inspire and influence teams and senior leaders through clear, compelling, and visually engaging communication</li></ul>Minimum Qualifications:<ul><li>Proven ability to drive clarity, structure, and measurable results in ambiguous, fast-paced environments; known for resilience, adaptability, and accountability.</li><li>Analytical problem solver skilled at synthesizing complex data into clear insights, strategies, and actionable recommendations, with strong contingency planning and issue resolution capabilities.</li><li>Exceptional communicator and storyteller — visual, written, and verbal — adept at tailoring messages for diverse audiences, including senior leadership.</li><li>Strong relationship builder with a track record of collaboration, influence, and negotiation across functions and levels.</li><li>Customer-first strategist with deep understanding of business drivers, competitive dynamics, and market trends; able to translate insights into impactful business actions.</li><li>Marketing strategy and execution expert with a proven record of leading and delivering large-scale, high-impact initiatives.</li><li>Recognized for a hands-on, proactive mindset, resourcefulness, and a strong drive for excellence and results.</li><li>Inspiring, committed people leader who motivates and guides teams through complexity, transformation, and change.</li></ul>Preferred Qualifications:<ul><li>8-10 years business experience preferred</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Director - Corporate Program Marketing Strategy and GTM

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Amex Digital Labs&nbsp;is responsible for&nbsp;catalyzing digital innovation at American Express by originating, incubating, and managing emerging products and platforms that can be essential to our customers’ digital lives. We strive to emphasize creativity, customer centricity, and innovation. Focus areas include crafting industry-leading digital payment solutions, using our outstanding servicing network and lifestyle assets to build digital experiences, and defining new products and services based on emerging technologies and trends.&nbsp;Amex Digital Labs&nbsp;is responsible for&nbsp;catalyzing digital innovation at American Express by originating, incubating, and managing emerging products and platforms that can be essential to our customers’ digital lives. We strive to emphasize creativity, customer centricity, and innovation. Focus areas include crafting industry-leading digital payment solutions, using our outstanding servicing network and lifestyle assets to build digital experiences, and defining new products and services based on emerging technologies and trends.&nbsp;The Labs Digital Payments team is hiring a product leader to focus on digital wallets growth and expansion. In this role you will lead a product team responsible for a portfolio of digital wallets, including Apple Pay, Samsung Pay and Amazon One. This product area is central to our mission to develop and grow products that make membership essential while generating revenue streams for American Express.How will you make an impact in this role?Working together with your team and Labs partners, you will lead:&nbsp;<ul><li>Product and Platform Strategy Development: Formulate a comprehensive strategy for the creation and expansion of digital wallet offerings and underlying platform capabilities—including agentic payments—grounded in user needs, the competitive landscape, emerging technologies, and strategic partnerships, and aligned with broader company goals.</li><li>Product Roadmap Management and Delivery Planning: Drive the development and execution of a detailed product roadmap, prioritizing features and enhancements to optimize user engagement, repeat usage, and best in class customer experience.</li><li>Cross-functional Collaboration: Collaborate closely with engineering, business development, enablement, and other stakeholders to ensure seamless integration of features, timely delivery, and alignment with technical feasibility and user experience standards.</li><li>Partner Management: Cultivate the relationship with partner counterparts in support of joint product goals.</li><li>User Insights &amp; Analytics: Utilize qualitative and quantitative data analysis techniques to gain deep insights into user behavior, preferences, and trends, leveraging findings to refine product strategies, improve user experience, and drive growth.</li><li>Performance Monitoring &amp; Optimization: Establish key performance indicators (KPIs) and regularly monitor product performance to identify optimization opportunities.</li><li>Team Leadership and Coaching: Provide authentic and empathetic leadership to your product team, fostering a collaborative and high-performing culture. Encourage innovation, continuous learning, and accountability to drive excellence in product development and delivery</li></ul>Minimum Qualifications:<ul><li>Experience in payments, commerce and AI, with demonstrated results driving meaningful value in customer facing experiences</li><li>Strong leadership skills and passionate about colleague development, with the ability to coach, mentor, and guide direct reports</li><li>A history of both managing scaled global products and transforming ideas into go-to-market capabilities</li><li>Technically literate with a deep appreciation of the engineering discipline and partnership</li><li>Experience successfully managing and growing partner relationships</li><li>Energy and drive to ensure that your product is successful and has an impact, with a keen eye for detail and ability to analyze key metrics to identify opportunities or problems</li><li>Clear and concise communication skills to convey product strategy and vision, adept at explaining complex concepts to a broad audience</li><li>Ability to prioritize roadmaps across multiple competing priorities and timelines, with high consideration of user needs, technical feasibility, and business outcomes</li><li>Clear understanding of customer research frameworks and principles; able to articulate a strong point of view that is backed by knowledge of the industry and customer needs</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Product Director - Digital Wallets, Amex Digital Labs

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Global Merchant Services (GMS) Pricing team is responsible for the single largest source of American Express’ revenue: Merchant discount revenue. The team works closely with multiple business partners to determine the ideal pricing structure to encourage merchant acceptance of American Express, while striving to improve coverage and merchant satisfaction. Ultimately, we drive merchant revenue and profit growth through customer-centric pricing principles, more flexible pricing architecture and innovative pricing solutions.&nbsp;The Payments landscape is evolving fast, and the need to monitor, understand and react to our competitive environment is greater than ever. With that, the Director of Competitive Intelligence will be responsible for building and maintaining a global, best in class view of competitive network and acquirer pricing through research, analysis, and modeling; and driving the strategic work of evolving our core pricing principles to align price with value delivered to our merchants. The successful candidate will report to the Vice President of GMNS Pricing - Global Pricing Strategy and will have considerable exposure to senior leaders in GMNS and across the Blue Box.&nbsp;Job Responsibilities<ul><li>Oversee, maintain and lead all Competitive Intelligence (CI) activity, models, and pricing strategy projects to support optimal decision making.</li><li>Stay abreast of regulatory changes globally and assess implications together with industry dynamics through internal and external resources in compliance with company policies.</li><li>Leverage competitive insights and internal targets to:<ul><li>Refine existing merchant pricing initiatives across merchant segments and countries.</li><li>Design merchant pricing strategies for new emerging payment models.</li><li>Provide consultative support to Regional Pricing teams on all competitive intelligence projects.</li><li>Develop internal and external materials to educate and update business partners and senior leadership on competitive dynamics, implications, and quantify the AXP value proposition.</li></ul></li><li>Lead a team of three Senior Managers.</li></ul>Qualifications<ul><li>6+ years’ experience in Management Consulting, Corporate Strategy, Banking, or the Payments industry.</li><li>Bachelor’s degree required; MBA or relevant graduate degree strongly preferred.</li><li>Experience in and/or significant exposure to the payments industry with a solid understanding of business model drivers.</li><li>Strong aptitude for analytics; demonstrated ability to develop sophisticated financial models and draw value-added insights from large amounts of data.</li><li>Strategic thought leader with the ability to work through unstructured problems and develop clear action plans.</li><li>Strong relationship management and collaboration skills – ability to manage external vendors and internal stakeholders.</li><li>Excellent communication skills – both written and oral -- with experience leading discussions with Senior Leaders.</li><li>People leadership experience.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Director, Pricing

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Description:Global Commercial Services (GCS) is the global leader in providing payments solutions for small, medium and large businesses.The&nbsp;Customer Growth Analytics Team&nbsp;is part of the Analytics, Investment Optimization and Marketing Enablement (AIM) team in the Global Commercial Services Marketing group within American Express.&nbsp;The Customer Growth Analytics team is currently hiring a Director who will lead the team responsible for MM Card cross-sell and engagement analytics.&nbsp;The incumbent will partner across teams to drive strategies that power customer acquisitions and organic growth.&nbsp;Responsibilities:·Design analytics powered strategies for Card cross-sell and engagement across Sales strategic expansion and Early Tenure teams.·Incumbent will partner with colleagues across Marketing, Sales, Product and Decision Science teams to assess and identify opportunities for customer and revenue growth·Play a critical role in scaling treatments such as cross sell and commercial underwriting and enabling roll out of targeting solutions through rapid test and learn·Drive data driven solutions to enable optimal attempt strategy partnering very closely with Sales leadership team·Strong people leader who can lead, motivate, and coach the team and is able to foster a collaborative team environment. Prioritizing efforts to help the team focus on the most impactful opportunities.Qualifications:·Master’s degree in a quantitative field preferred or MBA.·Strong analytics, quantitative, thought leadership, and project management skills with a demonstrated proficiency in managing multiple projects simultaneously.·Proven ability to translate analytical results in data-driven business strategies.·High quality written and oral communication skills with ability to synthesize key points/priorities and influence business decision making.·Proven ability to build strong cross-functional relationships, and extensive experience engaging with and influencing partners across various functions.·Excellent communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment.·Willingness to challenge the status quo; breakthrough thinking to generate insights, alternatives, and opportunities for business success.Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Director- Middle Market Card Customer Cross Sell & Engagement Analytics

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.WHO WE ARE:&nbsp; Resy is the American Express global dining platform. Our mission is to power the world’s best restaurants, using technology to imagine the future of hospitality. We serve 19,000 venues globally. Our customers discover the amazing world of restaurants thanks to our content-rich website and innovative mobile app. Our diners are insiders, and we love having them at the table. We’re hiring, too. Interested in joining our team of restaurant-obsessed explorers? Right this way. ABOUT THE ROLE:&nbsp; We are seeking a talented and passionate Product Director to lead our Hospitality Product team and lead the Resy OS suite of products that serve our restaurant partners. The product suite, comprised of a native iOS app and web dashboard, includes a wide range of features and functionality that keep us competitive with other table management software providers and support our partners in running their day-to-day operations. With Resy OS, restaurant operators can set up user permissions and service settings, manage reservations and tables, track guests, and view real-time data to help them deliver the best hospitality to diners. &nbsp; The Director of Product, leads a team of three Product Managers and drives a cohesive product strategy across multiple squads and roadmaps. In this role, you will partner closely with two fellow Directors of Hospitality Product, as well as Engineering and Design leadership, to translate business requirements into actionable plans, identify dependencies, and align priorities to deliver meaningful outcomes that move the business forward. You will bring together the individual workstreams of your Product Managers to define what success looks like, set clear priorities, and guide day to day execution in support of broader company objectives. This position reports directly to Resy’s VP of Product Management. Key responsibilities for this role include: ·&nbsp;&nbsp;&nbsp;&nbsp;Developing and refining the Hospitality B2B strategic approach and prioritization framework alongside the Product, Engineering and Business teams ·&nbsp;&nbsp;&nbsp;&nbsp;Being the source of truth for our Hospitality Product audience, prioritization process and product experience&nbsp; ·&nbsp;&nbsp;&nbsp;&nbsp;Establishing and maintaining standards for product quality, and ensuring that issues are escalated and resolved in a timely manner ·&nbsp;&nbsp;&nbsp;&nbsp;Managing all Product Management team members on the Hospitality Product team ·&nbsp;&nbsp;&nbsp;&nbsp;Partnering with members of the Product Leadership team to define success metrics and goals tied to your team’s performance and growth ·&nbsp;&nbsp;&nbsp;&nbsp;Monitoring and escalating capacity issues and blockers that could prevent the team from achieving their objectives or meeting timelines ·&nbsp;&nbsp;&nbsp;&nbsp;Supporting the integration strategy with American Express’ recent acquisitions of Tock and Rooam ·&nbsp;&nbsp;&nbsp;&nbsp;Serving as a key counterpart to Operational Excellence stakeholders to ensure all product enhancements are meeting compliance and privacy standards&nbsp; ·&nbsp;&nbsp;&nbsp;&nbsp;Creating connective tissue and highlighting gaps between different strategies and projects across the team ·&nbsp;&nbsp;&nbsp;&nbsp;Refining the process and working model for the Hospitality Product Management team to support end-to-end delivery across the software development lifecycle This role is ideal for someone with a passion for B2B or marketplace products and a strong interest in people leadership. It is highly collaborative and strategic, requiring close partnership with Product, Engineering, and Business teams, as well as stakeholders across the Resy and Amex ecosystem. You’ll join a dynamic Product team that values iteration, collaboration, and data-driven thinking, all in pursuit of our mission to connect the best diners with the world’s best restaurants and deliver exceptional hospitality. This posting is for a hybrid role based out of the New York, NY or Chicago, IL offices.&nbsp; Minimum Qualifications<ul><li>7+ years in a Product role</li><li>Analytical and methodical thinker with the ability to leverage qualitative and quantitative data to inform the roadmap, converting it into concrete product requirements</li><li>Passionate about technology, product, user insights and data</li><li>Strong time management and organizational skills and attention to detail</li><li>Grasp of technical concepts and comfort working closely with engineers and product managers</li><li>Grasp of user experience and user research concepts and comfort working closely with designers and UX researchers</li><li>Collaborative and inclusive approach that values diverse perspectives and helps uncover and address questions and assumptions</li><li>Team player with strong communication skills who evangelizes product knowledge and thinking across the team and broader business&nbsp;</li><li>A self-starter who thrives in a fast-paced environment</li><li>Able to navigate ambiguity and manage high degrees of change</li><li>Creative problem solver who appreciates thinking in the “white space” and designing complex, new-to-market solutions&nbsp;</li><li>Takes an ethical approach to product strategy and understands how to assess and navigate risk</li><li>Proven track record of mentoring Product Managers and desire to nurture and upskill talent</li><li>Shares our love of restaurants and dining out, and wants to play a role in helping the dining industry continue to thrive also a plus </li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Director, Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and&nbsp;an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Our organization:The Network &amp; Acquirer Solutions (NAS) team is at the heart of American Express and is a core function within the Global Merchant and Network Services (GMNS) business unit. Each year, we power billions of transactions through our global payments network, serving our Issuing &amp; Acquiring partners in more than 170 markets worldwide. We grow revenue by driving strategic, multi-year initiatives to deliver differentiated value to our merchants, partners, and customers.The Network Product &amp; Enablement team with NAS is responsible for the Network, the maintenance of existing functionality, the development of new products and services, and operations. Our solutions deliver value to American Express’ Card Members, acquirers and partners across the globe, whether proprietary or third-party by facilitating secure and seamless transactions between American Express’ issuers, acquirers and merchants. Our goal is to enable Card Members to pay however and wherever they choose. We deliver on these by setting the vision and strategy for the Network, anchoring our priorities into those of the enterprise, and developing and managing an associated set of products. We keep the customer perspective top-of-mind, factor in competition and regulatory trends, and apply an end-to-end product management approach (i.e., including strategy, roadmaps, scaling plans, business cases, success metrics, KPIs). We lead the end-to-end process, manage the end-to-end partner lifecycle and are also responsible for industry intelligence and engagement through various governing bodies.About the RoleThe Director, Debit Go-To-Market, will define and execute strategies to launch and expand American Express’s Debit capabilities in the U.S. market. This leader will translate strategy into action — driving readiness, market adoption, and partner engagement across the acquiring ecosystem, including merchants, processors, acquirers, and network partners.Reporting to the Vice President, Debit U.S. Program and Go-To-Market, this role will play a pivotal part in shaping how American Express delivers Debit to market and drives growth in the acceptance channel.Key Responsibilities<ul><li>Lead Go-To-Market Execution: Develop and execute comprehensive go-to-market plans for Debit acquiring solutions, ensuring readiness across key stakeholders and alignment with enterprise strategy.</li><li>Market Engagement: Build and deepen relationships with merchants, processors, and acquirers to drive awareness, adoption, and optimization of Debit capabilities.</li><li>Business Case Development: Partner with finance and strategy teams to quantify opportunity, prioritize initiatives, and ensure clear commercial rationale for product launches.</li><li>Cross-Functional Alignment: Collaborate across Network, Acquiring, Product, and Risk to ensure cohesive delivery and smooth operational execution.</li><li>Performance Measurement: Define success metrics, monitor progress, and recommend adjustments to optimize outcomes.</li><li>Team Leadership: Manage and develop a small, high-performing team, fostering collaboration and professional growth.</li></ul>Minimum Qualifications<ul><li>5+ years of experience in U.S. Debit, payments, or acquiring with a merchant, processor, service provider, network, or acquirer</li><li>Proven track record developing and executing go-to-market strategies or new product launches in the payments industry</li><li>Strong relationship management skills with experience influencing senior external partners</li><li>Excellent analytical and strategic thinking, with ability to translate complex concepts into actionable plans</li><li>Strong collaboration and communication skills across business and technical teams</li><li>Bachelor’s degree or equivalent experience required; advanced degree preferred</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

15 Leadership / Executive Board Jobs in New York, NY, USA