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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Global Merchant and Network Services (GMNS) is the merchant network of American Express that acquires and maintains relationships with millions of merchants around the world who welcome American Express-branded Cards. The Merchant Acquisition and Supplier Enablement (MASE) team within GMNS is a nationwide organization comprised of over 160 professionals dedicated to signing and enabling U.S. merchants for AXP Card acceptance.&nbsp;&nbsp;The Director of Business Development (District Sales) will be a part of the Eastern Region of Merchant Acquisition and will be responsible for the development and execution of a winning sales strategy to sell merchant card acceptance to high value merchant prospects.&nbsp; This position will lead a district sales team of 5 virtual colleagues (Managers of Business Development) within a 7-state territory focusing on prospects that have an annual sales revenue up to $1B.&nbsp; This sales team generates top line growth while maintaining bottom line profitability and high margins for the Merchant Services – U.S. business. The Director of Business Development will be responsible for establishing an acquisition strategy, designing clear execution plans, developing, utilizing tools to manage the sales process, ensuring quantifiable metrics are in place and collaborating with other internal business partners to accelerate and drive the business.&nbsp; They must understand the diversity of needs within the territories in order to highlight the appropriate products and value propositions to drive profitable charge volume. In addition, leadership skills in developing and growing the team’s colleagues is a premium skillset required for this position.&nbsp; As coaches, we are leading our sales team through a transformation to a B2B-focused sales organization, operating in an increasingly competitive environment in an ever-rapid changing payment industry landscape.&nbsp;&nbsp;&nbsp;Key responsibilities include:&nbsp;&nbsp;&nbsp;<ul><li>Effectively managing and motivating the team’s performance and sales success&nbsp;&nbsp;&nbsp;&nbsp;</li></ul><ul><li>Ensuring proper business process, conduct and compliance controls and adherence&nbsp;&nbsp;&nbsp;</li></ul><ul><li>Providing regular and effective coaching to develop each team member’s sales effectiveness&nbsp;&nbsp;&nbsp;</li></ul><ul><li>Ensuring the team builds and manages profitable pipelines&nbsp;&nbsp;&nbsp;</li></ul><ul><li>Gathering and sharing best practices, sales strategies, as well as marketplace &amp; competitive intelligence&nbsp;&nbsp;&nbsp;&nbsp;</li></ul><ul><li>Serving as an escalation point for team members to overcome both internal and external challenges&nbsp;&nbsp;&nbsp;</li></ul><ul><li>Managing sales tracking reporting, expense processing, operating &amp; marketing budgets for the team&nbsp;&nbsp;&nbsp;</li></ul>Qualifications:<ul><li>Demonstrated sales leadership and ability to successfully lead people, drive performance and manage dynamic change&nbsp;&nbsp;</li></ul><ul><li>Keen focus on colleague development and building a thriving culture while leading the region to meet the business objectives of American Express&nbsp;</li></ul><ul><li>Experience in building, engaging and motivating a geographically dispersed team and driving team results effectively&nbsp;&nbsp;</li></ul><ul><li>Ability to build strong Blue Box linkages at all organizational levels and across multiple functions&nbsp;&nbsp;</li></ul><ul><li>Proven strategic thinking&nbsp;&nbsp;</li></ul><ul><li>Extensive negotiation experience&nbsp;&nbsp;</li></ul><ul><li>Strong financial/analytical skills&nbsp;&nbsp;</li></ul><ul><li>Problem solving and decision-making ability&nbsp;&nbsp;</li></ul><ul><li>Excellent oral and written communication skills&nbsp;&nbsp;</li></ul><ul><li>3-5 years people-leadership experience preferred&nbsp;</li><li>Candidate must reside within the geographical region of territory</li></ul>Applicant must have a valid driver's license. A motor vehicle records check will be conducted for all successful candidates at the time of offer. Disclosure of all moving violations within the last 3 years (Including, but not limited to: speeding tickets, refusal to submit to blood alcohol content, reckless driving, leaving scene of accident, and driver’s license suspension for moving violations) is required during the application process.&nbsp;Salary Range: $107,250.00 to $196,750.00 annually + sales incentive + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

American Express

Director-Sales (People Leader)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The American Express Corporate Affairs &amp; Communications (CA&amp;C) team is a strategic function that works to enhance and protect the American Express brand through public relations, social media and content development, colleague communications, and corporate social responsibility initiatives.We are seeking a strategic and experienced Crisis Communications leader to join our team. The individual will be responsible for developing and executing crisis communication strategies, playbooks, and messaging in support of the incident-management process for technology system outages, plus data security incidents. In addition, the individual will develop and execute an internal communications program to raise awareness of cybersecurity best practices, and lead communications planning and execution to support the global rollout of new or refreshed security tools and processes. The ideal candidate will have a strong background in internal communications, media relations, incident management, and crisis response, with a proven ability to manage high-pressure, quickly evolving situations and deliver effective communication solutions.How will you make an impact in this role?<ul><li>Collaborate closely with internal clients and partners to understand key stakeholders and potential technology-related crisis scenarios that may impact reputation.</li><li>Identify potential crisis scenarios and develop proactive crisis communication plans, protocols, and messaging to support enterprise incident management.</li><li>Provide strategic counsel to leaders and global media relations leads during crises, working as part of a cross-functional rapid-response team.</li><li>Serve as crisis-communications lead to draft statements, talking points, and Q&amp;As; coordinate necessary approvals; and interface with media relations and internal communications leads across the globe to understand and address their communication needs.</li><li>Monitor traditional and social media channels, as well as technology industry monitoring sites for emerging issues and crisis indicators, providing timely updates to clients, as appropriate.</li><li>Coordinate with legal counsel and other internal partners to ensure consistent messaging and alignment of communication efforts.</li><li>Conduct post-incident evaluations and debriefs to assess communication effectiveness, identify lessons learned, and recommend future improvements to help strengthen the company’s crisis-preparedness programs.</li><li>Develop and deliver crisis-communication playbooks and coaching to prepare key stakeholders for effective crisis response and media engagement.</li><li>Stay informed about industry trends, best practices, and regulatory requirements related to crisis communications and reputation management.</li><li>Develop and execute communication strategies to support internal security awareness campaign, as well as new or refreshed security tools or policy changes.&nbsp;</li></ul>Minimum Qualifications:<ul><li>7-10 years of experience in crisis communications supporting incident management and response technology system outages, plus data security and cybersecurity incidents; as well as experience in communicating the internal roll out of security-led initiatives, programs, and tools</li><li>Self-starter with the ability to work in a fast-paced environment while meeting goals and deliverables</li><li>Exceptional writing skills, including interpretation of technical information into language that is easily understandable by audiences with varying levels of technical knowledge</li><li>Proficient in Microsoft Word, PowerPoint, Excel, including the use of graphics for visual appealing PowerPoint presentations</li><li>Ability to provide after-hours and on-call support, when required</li></ul>Preferred Qualifications:<ul><li>Degree in Communications or related field preferred</li><li>Knowledge of related industry regulations, frameworks and standards preferred.&nbsp;</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Director - Corporate Affairs & Communications (Crisis Communications)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.&nbsp;Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.&nbsp;You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.Join Team Amex and let's lead the way together.Global Merchant Services, the merchant network of American Express, acquires and maintains relationships with millions of merchants around the world who welcome American Express-branded Cards. The Business Operations team, within the Merchant Services – U.S. business, is dedicated to coordinating and managing risk remediation activities severing as a liaison between front line customer and market facing teams and our more formal control management and compliance partners. The team leads on local process excellence, identifying and implementing process improvement opportunities and closing control gaps through collaboration as well as coordinating audit response for parts of MS—U.S. and addressing emerging risks and policy adherence. This is a newly created team in the business, designed to play a pivotal role in shaping our strong risk management culture and to define our strategy and compliance efforts for the U.S.Key partners include U.S. Merchant Acquisition and Client Management, Control Management, General Counsel Office (GCO) and Compliance teams (among others).&nbsp;&nbsp;This Director of Business Operations position will report to the Vice President of Business Operations and be responsible for audit response and remediation management as well as serving a key stakeholder in Risk Assessment Unit (RAU) and Risk and Control Self-Assessment (RCSA) coordination. This colleague will lead a team of Sr. Managers and Analysts in these efforts ensuring timely responses, effective remediation management, effective new control implementations and more.Responsibilities:<ul><li>Support formal and informal MS—U.S. in audit work including preparation, response, and remediation. This includes review of responses, creation of supporting walk through materials, timely leadership updates, coordination across key stakeholders, etc.</li><li>Drive results through a team including Sr. Managers and Analysts.</li><li>Serve as a key stakeholder in the new Risk Assessment Unit (RAU) and Risk and Control Self-Assessment (RCSA) efforts across the business. Ensuring appropriate subject matter expert (SME) involvement, leadership updates, and cross-team coordination in the development and sustainability of work product</li><li>Lead special projects in support of risk management, process excellence, policy implementation and adherence, audit outputs, etc.</li><li>Oversee and maintain a robust control environment to monitor risk.</li><li>Lead ad-hoc cross team projects, as needed, based on resourcing and deadlines</li></ul>Qualifications:<ul><li>Decisive Self-Starter with high degree of accountability and experience leading matrixed teams through change.</li><li>Executive presence with ability to exercise sound business judgment and clear, independent decision-making.</li><li>Effective communication skills to lead, influence, and build consensus among senior leaders across different business groups.</li><li>Ability to manage multiple complex items simultaneously.</li><li>Experience leading cross-functional or broad stakeholder teams, driving towards goals in time-sensitive and rapidly changing situations.&nbsp;</li><li>Effective coach and people leader able to develop colleague talent and drive engagement.</li><li>Experience working with Control Management, GCO, Compliance, Risk, and/or Internal Audit.</li></ul><ul><li>BA/BS Degree, MBA Preferred.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Director, Business Operations

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Global Supply Management (GSM) is responsible for helping Amex enhance the purchasing power of over $11B annual third party spend. We provide strategic consultation to the business and provide end-to-end procurement services. We improve the purchasing power of the Company to drive the best value from our supplier base which then frees up investment capacity for the Blue Box. GSM, together with our business partners, manages the supplier strategy for the Company, identifying and on-boarding new suppliers, realizing significant cost saves in addition to revenue generation relating to working with Global Commercial Services and Global Merchant Services to increase billings and merchant coverage and ensuring optimal user experience for Amex colleagues and suppliers.Strategic Sourcing and Business Enablement (SS&amp;BE) is responsible for helping Amex enhance its purchasing power with third parties, of which $3B is for Technology category. The role of Category Director – Technology is expected to lead best in class Category Management in pursuit of developing global category plans to support business unit and enterprise objectives bringing the best expertise, quality, and innovations to American Express through our third-party relationships. The role has oversight and responsibility for leading Technology Strategy planning and negotiations for Technology categories such as Infrastructure, Software as a Service and IT Labor.Key Responsibilities but not limited to:<ul><li>Develop global category management plans to meet business objectives, understand spend profiles, develop sourcing strategies, and complete industry benchmarking analysis.</li><li>Establish and maintain strong relationships with business partners to understand key business strategies, objectives, priorities and opportunities.</li><li>Prepare presentations and dashboards for internal partners and suppliers to meet enterprise objectives, enhance capabilities, protect the brand, realize saves, influence demand and drive other profit benefits to support growth.</li><li>Initiate and drive strategic activities across the global category that have major impact on revenue and profitability.</li><li>Negotiate key deals and contracts and complete supplier assessments and selections through RFx activities.</li><li>Key contact to senior and executive management and primary Relationship Lead across various business units and categories.</li><li>Partner across SS&amp;BE team to bring global value chain perspective and enterprise mindset to deliver significant value and savings to the enterprise.</li><li>Create a culture of strong critical thinking, financial analytics, external marketplace focus and partner closely with business units to influence and help drive key, strategic business decisions.</li><li>Collaborate with business leaders and the SS&amp;BE Source to Contract team to ensure efficient and effective delivery of contracting activities.</li><li>Cultivate partnerships with internal teams that support execution of the Category Plan and negotiations, including International Category teams, Third-Party Lifecycle Management, Finance, and the General Counsel’s Office to ensure synchronization of priorities to meet shared goals.</li></ul>Minimum Requirements:<ul><li>Understanding of end-to-end procurement process and/or the Technology category is preferred.</li><li>Strong track-record in people leadership – able to mentor, coach and develop immediate team and structure work to effectively prioritize and deliver high-quality output from an inclusive work environment.</li><li>Highly driven to collaborate with colleagues and business partners globally with a passion for enterprise thinking and partnering across multiple levels.</li><li>Excellent people and communication skills, including relationship management, negotiation, influencing, strategizing, planning and presentation.</li><li>Proven track record of data analysis and critical thinking to develop insights and recommendations, as well as developing presentations for senior audiences.</li><li>Ability to manage day-to-day business priorities along with long-term strategic deliverables.</li><li>Passion for using analytics to develop insights and recommendations, solve business challenges, improve customer experience, and drive bottom line results.</li><li>Positive attitude, flexibility, and ability to deal with ambiguity and rapid change.</li></ul>Preferred Qualifications:&nbsp;<ul><li>Masters Degree preferred</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Director - Purchasing

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.As a part of the Colleague Experience Group, we strive to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.Overview: The Enterprise Business Learning team drives the growth of enterprise-critical capabilities that enable American Express to compete and lead in a rapidly changing environment. The Director, Enterprise Business Learning &amp; Change Management will lead the design and implementation of learning and change strategies that build critical business capabilities — with a particular focus on AI literacy and application, risk and compliance awareness, and business acumen across the organization.This role sits at the intersection of enterprise transformation, learning strategy, and change leadership. The ideal candidate is a strategic thought leader who thrives in dynamic environments, collaborates across functions, and influences at all levels to embed new skills, behaviors, and mindsets that accelerate business outcomes.Key Responsibilities:<ul><li>Design and deliver enterprise learning strategies that build future-ready skills, focusing on AI capabilities, risk and compliance, and business acumen.</li><li>Lead end-to-end change management programs to drive culture evolution and adoption of new enterprise capabilities.</li><li>Partner with functional SMEs, enterprise transformation leaders, and external vendors to co-create relevant, practical, and measurable learning experiences.</li><li>Translate strategic business needs into targeted learning plans tailored for key colleague segments and levels.</li><li>Establish clear metrics and feedback loops to measure program impact and inform continuous improvement.</li><li>Develop and present compelling narratives and insights using data, storytelling, and strong communication skills.</li><li>Partner closely with Risk, Compliance, and Privacy teams to ensure governance and control alignment.</li></ul>Experience:<ul><li>8+ years in enterprise learning, organizational change, or capability development.</li><li>Demonstrated experience designing and implementing enterprise-scale learning and change initiatives that drive measurable business impact.</li><li>Knowledge of AI concepts and applications in business, with the ability to translate them into accessible learning programs.</li><li>Strong understanding of change management methodologies and experience applying them in complex, regulated environments.</li><li>Excellent program management, stakeholder management, and communication skills.</li><li>Proven ability to work across highly matrixed organizations and navigate ambiguity with an enterprise mindset.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Director, Business Learning & Change Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Credit &amp; Fraud Risk (CFR) manages the risk strategies across all markets and portfolios to minimize the company’s credit and fraud losses while promoting business growth and delivering superior customer service.&nbsp; Credit &amp; Fraud Risk is looking for a Director, Compliance to lead a diverse team of high-performing professionals focused on ensuring risk and control management is embedded in the day-to-day operations of our organization. This first-line role will involve extensive collaboration with partners across business units, functional areas, and geographies.The Director, Compliance will:<ul><li>Provide business specific compliance expertise, particularly in relation to identifying where compliance and regulatory risk is present in BU process and controls, specifically in Commercial &amp; External Fraud.</li><li>Implement policy and regulatory requirements, oversee execution of impact assessments and required changes, and oversee execution of initiatives to strengthen the BU’s compliance risk framework&nbsp;</li><li>Oversee compliance metrics tracking and reporting for the BU. &nbsp;Own, draft and update BU compliance procedures and communications for compliance related BU issues.</li><li>Support the mapping of compliance and regulatory risk to RCSA controls. Partner with key compliance and business partners across the Enterprise such as the&nbsp; General Counsel's Organization, Audit, and 2LOD Global Compliance and Ethics.</li><li>Provide view of compliance risk across BU, ensures consistent and effective implementation of risk management practices, and challenge controls and risk mitigation strategies</li><li>Serve as an escalation point for all Risk and Control issues across compliance risk and complaints for Credit &amp; Fraud Risk</li><li>Monitor emerging risk, trends and regulatory changes related to compliance risk, and recommend uplift to tools, processes, and methodologies to improve controls and manage risk proactively</li><li>Share Compliance Risk topical knowledge with BU process owners to enable BU to strengthen and embed relevant ORM considerations into processes&nbsp;</li><li>Review customer-facing materials related to credit and fraud decisioning</li></ul>Required Qualifications:&nbsp;<ul><li> Deep regulatory knowledge of the financial regulations applicable to the business. Including but not limited to Identity Theft Rules, Financial Crimes, Suspicious Activity Reports, Scams, Elder Abuse, Reg O, and Reg B.</li><li>6+ Years experience in risk management with deep understanding of compliance risk. Understanding of critical operational risk management lifecycle activities</li><li>Experience working with enterprise-wide systems, emerging technologies, and data analytics to enhance compliance risk detection and prevention capabilities</li><li>Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts</li><li>Proven ability to think strategically and lead and oversee large-scale, cross functional strategic initiatives</li><li>Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Experience within financial services industry</li><li>Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively</li><li>Demonstrated history and ability to manage teams, spread over geographies and with varying backgrounds</li></ul>Preferred Qualifications:<ul><li>Bachelor's degree in finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Experience in compliance at the following:&nbsp;<ul><li>Providing identification of compliance risks throughout business processes and systems</li><li>Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met</li><li>Enhancing risk assessments and associated methodologies</li><li>Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes</li><li>Identifying areas of risk for intervention, including conducting independent quality assurance and process testing</li><li>Leading independent control monitoring, including identification of control improvements</li><li>Ensuring activities are in alignment with standards set by specialist risk-stripe teams&nbsp;</li><li>Advising on decentralized risk types into broader operational risk policies and programs</li></ul></li><li>Proactive and adaptable in responding to shifting priorities and emerging risks</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Director, CFR Compliance, Commercial & Fraud

At American Express, our culture is built on a 175-year history of innovation, shared valuesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Enterprise Banking Center of Excellence is a team within Global Commercial Services (GCS) at American Express. We seek to expand the concept of Card membership through a curated set of financial services products that deliver differentiated value. We are looking for colleagues who enjoy building products and experiences from the ground up, have a strong external perspective and like to roll up their sleeves to accomplish common goals.We are seeking a Director of Digital Product Management who will advance our banking vision by leading the delivery of core deposit products and experiences, with a particular focus on Account Governance capabilities. This role will work closely with our product management teams to define the roadmap for new products, features and enhancements with the goal of making deposit accounts an essential part of the customers’ financial lives. The Director will then work closely with their partner product and platform teams to design and deliver best in class experiences, like leading FDIC 370 product development for banking, data and reporting, and testing our capabilities. The candidate will need to bring a strong perspective, a passion for digital products and trends, a research and data driven approach and be able to make key decisionsKey Responsibilities:<ul><li>Work closely with deposits product management and American Express National Bank (AENB) strategy team to define a strategic roadmap</li><li>Work with key business partners to understand business needs and convert them to functional product requirements&nbsp;&nbsp;</li><li>Lead a product team to manage roadmap through design, solutioning and technical delivery, partnering closely with various platform and front-end engineering &amp; product teams</li><li>Responsible for the product roadmap for multiple business banking domains, sequencing the work as efficiently as possible to achieve product goals&nbsp;</li><li>Contribute to the definition of KPIs for products, guiding where and how to invest resources and prioritize new features</li><li>Create and manage a robust testing program for American Express Banking</li><li>Interpret customer needs, marketplace developments, competitive dynamics, and business goals to build break-through product recommendations</li><li>Lead and develop a diverse, hard-working team of Product Managers, and analysts to reach their goals and career aspirations&nbsp;&nbsp;</li><li>Partner with business development leaders to define partnership approach where applicable</li><li>Occasional travel</li></ul>Minimum Qualifications:&nbsp;<ul><li>Strong technical acumen; ability to solution around complex roadblocks</li><li>Ability to partner across a large organization to get things done</li><li>Enthusiasm and passion for technology and its application to build great products</li><li>Curiosity to know how things work and ability to use that knowledge to make connections and find opportunities for innovation</li><li>Ability to assess risk and guide decision making effectively; comfort with operating without all the information</li><li>Awareness of consumer and business behaviors and digital trends in&nbsp;financial services, ideally deposit related</li><li>Authentic people leader with demonstrated ability to develop and engage colleagues and create an effective, inclusive and open culture</li><li>Adaptability and stamina to pursue innovation at a large company</li><li>Excellent interpersonal and written/verbal communication skills</li><li>Acts with high integrity; able to handle sensitive issues and maintain complete confidentiality</li></ul>Preferred Qualifications:<ul><li>Experience leading high functioning teams</li><li>Previous digital product management experience</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Director - Digital Product Management (Banking Account Governance)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The U.S. Consumer Services business is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day. Within U.S. Consumer Services, the Consumer Banking Organization is committed to providing members with Everyday Banking products that give members unparalleled value, service and convenience. This recently formed team is driving AXP’s innovation for banking services, identifying Member needs’ and innovating around new digital banking products. This exciting opportunity is core to driving future success of American Express.&nbsp;The Director, Exam Management &amp; Governance, will lead a team that is responsible for ensuring our Consumer Deposit Products (Checking, Savings and Time Deposits) are operating in accordance with our promises to our members as well as meeting all regulatory and policy obligations. This leader will guide a dedicated team responsible for managing all regulatory audits and exams, third-party oversight, governance of Consumer Banking-owned procedures, Global Records Management (GRM), and tax information reporting. The Consumer Banking team is responsible for driving AXP’s innovation for banking services, identifying Member needs and innovating new digital banking products.&nbsp; This exciting opportunity is core to driving future success of American Express. &nbsp;Key responsibilities of this role include:<ul><li>Manage all regulatory audits and exams, ensuring timely, accurate responses and sustainable closure of findings. Drive proactive governance that anticipates risks before it surfaces and enabling an exam-ready, rather than exam-reactive team 1LOD.</li><li>Oversee third-party partners to ensure their execution aligns with regulatory standards, Amex policy, and contractual SLAs.</li><li>Maintaining rigorous record retention practices and adherence to American Express Global Records Management policies, controls, and standards within the product management team.</li><li>Lead ADA governance, ensuring our digital experiences meet accessibility standards and reflect our brand promise of inclusion.</li><li>Oversee and tax information reporting, ensuring we meet our obligation to furnish and file in an accurate, timely, and compliant manner.</li><li>Maintain a library of Consumer Banking Product Management procedures and standards and ensure annual review and approval.</li></ul>The following qualifications will be key to success:Ideal candidate will be highly execution focused with strong project management skills, outstanding leadership, excellent communication and influence management abilities as well as meeting the following:<ul><li>Prior experience in Consumer Deposits strongly preferred</li><li>Strong experience in past controls, compliance or operational excellence focused roles</li><li>Strong affinity for process management and quality assurance</li><li>Outstanding interpersonal, leadership and influencing skills with the ability to work with partners across different functions and connect with all levels of employees</li><li>Prior experience operating within complex, cross-functional teams</li><li>Excellent written and oral communication skills</li><li>Positive “roll-up your sleeves” attitude and ability to work with ‘start-up’ mentality</li><li>Ability to work well under pressure in a fast-paced environment to deliver multiple priorities under tight timelines</li><li>Committed people leader with high level of integrity and a track record of developing and inspiring others</li><li>7+ years of experience in financial services</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Director, Exam Management & Governance

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Colleague Experience Group (CEG) has a simple vision: to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive.&nbsp;&nbsp;The Director, Program Learning Governance plays a critical role in ensuring the effectiveness, transparency, and regulatory alignment of enterprise learning programs across American Express.This leader will design and oversee the governance strategy for all regulatory and risk-related learning programs—driving consistency, accountability, and actionable insights that strengthen our control environment and reinforce our culture of compliance and integrity.Working closely with partners across Control Management, Risk, Compliance, Legal, and other enterprise functions, this individual will lead the governance and reporting agenda for enterprise learning programs. The ideal candidate combines a strategic mindset with strong operational discipline, bringing both data-driven insight and a passion for continuous improvement to how we deliver, measure, and sustain learning programs globally.How will you make an impact in this role?Manage the Global Required Learnings Governance agenda by ensuring all processes are documented, appropriate controls are in place, and standards are consistently applied.<ul><li>Oversee program compliance based on guidance from Risk, Compliance, Legal, and other control partners—supporting audit readiness and regulatory response when required.</li><li>Design and implement governance frameworks, metrics, and dashboards to monitor learning compliance, performance, and impact across the enterprise.</li><li>Partner with Control Management and other enterprise teams to maintain ongoing risk self-assessment (RCSA) practices and ensure due diligence across learning programs.</li><li>Lead audit and exam management, including preparation, remediation, and documentation activities tied to regulatory and internal control expectations.</li><li>Drive process improvements to enhance program oversight, operational efficiency, and data integrity.</li><li>Synthesize data and analytics into clear, actionable insights that inform decision-making, enhance transparency, and strengthen learning program accountability.</li></ul>Key Leadership Expectations<ul><li>Lead through influence: Build trusted partnerships across multiple lines of defense and business units to drive alignment on learning governance standards and accountability.</li><li>Operational excellence: Establish frameworks and controls that ensure learning programs meet regulatory and risk management requirements while remaining efficient, scalable, and auditable.</li><li>Strategic insight: Use analytics and reporting to identify trends, measure impact, and inform continuous improvement in learning and compliance outcomes.</li><li>Simplify and scale: Translate complex requirements into clear, practical solutions that can be applied consistently across global teams and diverse learning systems.</li><li>Foster collaboration: Model Blue Box Values by working transparently, encouraging open dialogue, and bringing others along in shaping a culture of shared responsibility for learning governance.</li><li>Drive innovation: Explore new approaches to risk mitigation, process improvement, and data reporting that enhance the colleague experience while maintaining compliance rigor.</li></ul>Minimum Qualifications<ul><li>5+ years of experience in data analytics, reporting, or governance, with prior exposure to managing internal and external audits or exams.</li><li>Experience with learning management systems (LMS), dashboards, and reporting tools (e.g., Tableau, Power BI).</li><li>Proven ability to translate technical and regulatory information into clear, actionable messages.</li><li>Strong attention to detail, organization, and follow-through skills.</li><li>Demonstrated ability to collaborate effectively with cross-functional teams including Risk, Compliance, and Control Management.</li><li>Excellent written and verbal communication skills, with the ability to influence senior stakeholders.</li><li>Proven ability to identify and mitigate risk and deliver continuous process improvement.</li></ul>Preferred Qualifications<ul><li>Experience within financial services, risk management, or compliance learning environments.</li><li>Familiarity with Control Management frameworks and the Risk Compliance Self-Assessment (RCSA) process.</li><li>Experience building or maintaining governance frameworks and enterprise reporting tools.</li><li>Advanced proficiency with data visualization and analytics platforms.</li><li>Background in regulatory or compliance learning programs and audit remediation processes.</li><li>Advanced degree in Business Administration, Data Science, Risk Management, or a related field.</li><li>Demonstrated ability to drive innovation and champion process excellence across complex organizations.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

Director, Enterprise Learning Program Governance

<h2>Company Description</h2>By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.Why join the Harvard Graduate School of Education?The Harvard Graduate School of Education (HGSE) is a diverse community of learners, teachers, and employees who are passionate about changing the world through education and striving for maximum impact in the field of education.Many choose to work at the Harvard Graduate School of Education because they believe in our mission and are excited by our vision for the future. We have a reputation as a great place to work, for our excellent leadership, and we are a strong community that values diversity. For more information about HGSE, its programs, research, and faculty, please visit: <a href="https://www.gse.harvard.edu" target="_blank">www.gse.harvard.edu</a>.<h2>Job Description</h2>Job Summary:Responsible for the strategic direction of accounting, budgeting and control activities. Enhance the control environment by establishing and monitoring effective processes and systems. &nbsp;Job-Specific Responsibilities:Reports directly to the Associate Dean for Finance and works in close partnership with the Senior Director of Financial Planning and Administration to jointly oversee financial operations, general accounting &amp; reporting, internal controls &amp; monitoring. Overall direction and oversight of accounts payable, accounts receivable, payroll costing and related payroll management. Regular interactions with faculty, senior staff, and staff members assigned to school departments, centers, and other organization components.&nbsp;Duties<ul><li>Works with finance colleagues across the School and University to ensure high levels of customer service by providing professional, timely, and accurate financial services.</li><li>Manages and develops staff&nbsp; responsible for accounts payable, payroll, chart of accounts, general accounting, quarterly &amp; annual year-end accruals and closing. </li><li>Responsible for effective staff management of direct and indirect reports, including hiring and orientation, training and development, workflow and performance management, and the promotion of an inclusive and innovative work environment. Including the coaching, development and growth of junior managers.</li><li> Develops, implements and monitors accounting internal control processes and procedures that ensure compliance with University and GSE.&nbsp;</li><li> Ensures accurate and timely financial reporting and adherence to GAAP and University reporting requirements, including overseeing quarterly interim and annual close reporting activities in coordination with the Senior Director.</li><li>Advises GSE financial leadership on financial matters including regulatory and compliance issues.</li><li>Establishes and implements short- and long-range organizational goals, strategic plans, policies and operating procedures.</li><li> Management &amp; oversight of financial systems used by school employees (HART, OBI, B2P, Concur, GL-PCR etc.) Responsible for authorizing user security access to all financial systems. Establish protocols to ensure Departments and Units process financial transactions in a timely and accurate manner. Serves as resident expert in use of financial systems for the school.</li><li>Oversee &amp; coordinates/facilitates internal training of school personnel in use of financial systems, and collaborates with other departments and the Human Resources staff to develop and implement training where required.</li><li>Guides and trains faculty and staff across the GSE regarding financial policies and procedures.</li><li>Leverages reporting and process to routinely audit financial condition and provides information to internal and external auditors.</li><li>Represents GSE as needed &amp; directed through service on select university committees and working groups.&nbsp; May include activities related to the development of new financial systems and reporting capabilities requiring oversight of local implementation efforts.</li><li> Oversight/monitoring responsibility for transactions against unrestricted school funds. Ensures accuracy and appropriateness of accounting data and transactions in accordance with sound accounting practices and school/university policies.&nbsp;</li><li> Chart of Accounts administrator for the school, responsible for establishing new accounting segments, close out of accounting segments in coordination with other members of Finance.&nbsp;</li><li> Coordinates and/or conducts internal audits to ensure the School remains in compliance with applicable policies &amp; regulations.</li><li>Assist Senior Director and Associate Dean as needed with preparation and analysis of annual budget submission for the school. Requires an in-depth understanding of departmental financial structures and budgetary requirements to aid in the preparation, analysis, and monitoring of core budget areas.</li><li>Oversee and coordinate maintenance of the office's web-site and intranet presence. </li><li>Identify potential operational challenges and propose solutions.</li><li>Performs ad hoc financial analyses and work on special projects as assigned.</li></ul> Working Conditions:<ul><li>Work is performed in an office setting</li></ul><h2>Qualifications</h2>Basic Qualifications:<ul><li>Bachelor’s degree in Accounting or equivalent work experience required</li><li>Minimum of 10 years’ relevant work experience</li><li>Supervisory experience</li><li>Any Candidate wishing to be considered must supply a cover letter in addition to their resume. Please upload both as one document.</li></ul> Additional Qualifications and Skills:Master’s Degree (MBA, Finance, Accounting, or similar) and/or Certified Public Accountant (CPA) highly desirable but not required.<ul><li>Advanced knowledge of general accounting and compliance issues.</li><li>Direct experience in University accounting and reporting preferred.</li><li>Direct experience with Oracle and PeopleSoft systems preferred.</li><li>Excellent attention to detail, accuracy, customer service and organizational skills.</li><li>Ability to lead and motivate staff to excel.</li><li>Strong interpersonal, verbal/written communication skills. </li><li>Flexibility and adaptability to changing workloads and workplace demands.</li><li>Demonstrated analytical and forecasting skills.</li><li>Proficiency with MS Excel and MS Office suite.</li><li>Willingness and ability to learn new applications and automated financial systems required.</li><li>Auditing experience.</li><li>Advanced skills in MS Excel.</li><li>Understanding of GAAP reporting and regulatory requirements with knowledge of how these relate to a higher education environment preferred.</li><li>Strong quantitative and financial reporting skills, and expertise in data extraction, analysis, and report presentation.</li><li>Ability to effectively communicate at all levels and with multiple constituents and to deliver difficult messages with tact and diplomacy.</li><li>Organized, flexible and able to manage multiple, challenging projects simultaneously in a fast-paced work setting.</li><li>Customer service orientation, with emphasis on collaboration and creative problem solving while balancing the need for internal control.</li></ul> Certificates and Licenses:<ul><li>CPA Preferred</li></ul><h2>Additional Information</h2><ul><li>Standard Hours/Schedule: 35 hours per week</li><li>Compensation Range/Rate (including Shift Differential if applicable):</li><li>Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position</li><li>Pre-Employment Screening: Identity and Education</li></ul>Work Format DetailsThis is a position that is based at a Harvard campus location with some remote work options available. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.&nbsp;Salary Grade and RangesThis position is salary grade level 060. Please visit &nbsp;<a href="https://hr.harvard.edu/salary-ranges" target="_blank">Harvard's Salary Ranges</a>  to view the corresponding salary range and related information.&nbsp;BenefitsHarvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:&nbsp;<ul><li>Generous paid time off including parental leave </li><li>Medical, dental, and vision health insurance coverage starting on day one </li><li>Retirement plans with university contributions </li><li>Wellbeing and mental health resources </li><li>Support for families and caregivers </li><li>Professional development opportunities including tuition assistance and reimbursement </li><li>Commuter benefits, discounts and campus perks&nbsp;</li></ul>Learn more about these and additional benefits on our <a href="https://hr.harvard.edu/benefits-wellbeing" target="_blank">Benefits &amp; Wellbeing Page</a>.&nbsp;EEO/Non-Discrimination Commitment StatementHarvard University is committed to <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal opportunity</a> and <a href="https://provost.harvard.edu/sites/g/files/omnuum3356/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination</a>. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.Harvard has an <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity policy</a> that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's <a href="https://provost.harvard.edu/sites/g/files/omnuum3356/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a>. Harvard's <a href="https://hr.harvard.edu/sites/g/files/omnuum6281/files/2025-04/reaffirmation_statement.pdf" target="_blank">equal employment opportunity policy</a> and <a href="https://provost.harvard.edu/sites/g/files/omnuum3356/files/2025-07/non-discrimination_and_anti-bullying_policies.pdf" target="_blank">non-discrimination policy</a> help all community members participate fully in work and campus life free from harassment and discrimination.

26 Leadership / Executive Board Full Time Jobs