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We're AutoNation - the biggest and most renowned automotive retailer in America, and a proud member of the Fortune 150. But that's just the beginning. We're in the midst of an incredible multi-year digital transformation that's set to revolutionize the industry. At AutoNation, we're not just interested in keeping up with the times - we're dedicated to leading the charge. We're passionate about innovation and pushing the boundaries of what's possible, all while keeping our customers, coworkers, and communities in the driver’s seat. We believe that together, we can create a brighter future for everyone. So what do you say? Are you ready to be part of something big? An engineer, able to perform independently, applying technical expertise in one or more disciplines that support the organization’s technology infrastructure. Job Responsibilities:<ul><li>Builds new components of the infrastructure within their area of expertise to meet requested needs or needs they may have identified, in consideration of the current and future architecture. Adds new components to a blueprint, documents them effectively, and directs the testing and implementation of changes.</li><li>Participates in infrastructure planning and provides insight into the future of their area of technology.</li><li>Promotes technical standards and supports migration efforts to the future infrastructure.</li><li>Manages the product lifecycle for a component of the infrastructure to assure operational availability; specifies changes for implementation; gathers data; and analyzes capacity and performance.</li><li>Analyzes the current state of the infrastructure and identifies opportunities for improvement. Contributes to changes to established blueprints, documents them effectively, and executes the implementation of changes in their area(s) of responsibility.</li><li>Is responsible for problem management for installed technical solutions within their area of responsibility; analyzes a chain of events, identifies root cause, and applies technical knowledge, following established procedures and standards.</li><li>Proactively recommends required maintenance and upgrades as appropriate.</li><li>Continuously updates knowledge databases, including lessons learned from problem management.</li><li>Initiates and supports the implementation of new technologies for their area of the infrastructure.</li><li>May lead or mentor more junior staff.</li><li>Participates in on-call rotations as needed.</li></ul>Technical Expertise:<ul><li>Demonstrates an in-depth knowledge of one key component of the infrastructure, including its impact on other technologies.</li><li>Maintains thorough understanding of current and future infrastructure architecture.</li><li>Maintains an industry awareness of new developments in their area of expertise.</li><li>Provides technical coaching to other staff members, assisting them resolve technical issues.</li></ul>Requirements: • Minimum of 10 years’ routing and switching experience required. • Minimum of 5 years’ experience designing, implementing and supporting firewalls desired. • Minimum of 5 years’ experience implementing and supporting F5 Load Balancers desired.AutoNation is an equal opportunity employer and a drug-free workplace. AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

AutoNation

Sr. Network Engineer

Lecturer in Computer Information Systems and Cyber Security Systems (2024-2025 Academic Year) UIW Mission Position Summary The School of Mathematics, Science and Engineering is seeking part-time faculty candidates for Lecturer in Computer Information Systems and Cyber Security Systems. The School offers a Bachelor of Science Degree in Computer Information Systems or Cyber Security Systems. In all matters, faculty are expected to maintain the highest standards of professional ethics consistent with the UIW Mission. Official duties and responsibilities of part-time faculty members at the University include teaching and professional activities as assigned. This applicant pool will remain online and be used to hire interested part-time faculty as needed for the 2024-2025 academic year. Essential Functions Basic Instructional Duties:<ol> <li> Prepare course outlines and teach Computer Information Systems and/or Cyber Security Systems courses as assigned by department based on approved departmental syllabi; prepare and deliver consistent, interactive lectures, incorporating technology into teaching.</li> <li>Follow common syllabus, utilizing online homework system and learning management system.</li> <li>Prepare and execute timely and meaningful assessments for assigned courses.</li> <li>Work collaboratively with departmental faculty to ensure standard curriculum outcomes are met.</li> <li>Be available outside of class to help students learn and to answer their questions (1 hour per 3-hour class, physically and/or electronically).</li> <li>Adhere to UIW Faculty Handbook policies and processes including timely record keeping of student activities, fair and equitable evaluation of student performance, and timely feedback to students regarding their performance in the course. </li> <li>Conduct respectful relationships with faculty, staff, and students both in and outside the classroom.</li> <li>Maintain contact with the department chair and participate in meetings upon request.</li> <li>Perform other duties as assigned.</li> </ol> Job Duties Knowledge Skills and Abilities <ul> <li>A strong commitment to undergraduate teaching.</li> <li>Ability to teach computer information systems and cyber security systems courses at a college level.</li> <li>Ability to deliver instruction online-ability to effectively learn and use instructional technology.</li> <li>Willingness and flexibility to teach day, evening and weekend sections as needed.</li> <li>Ability to incorporate technology into teaching.</li> <li>Ability to work effectively with individuals from diverse communities and cultures.</li> <li>Employee shall adhere to all applicable rules and regulations of the University, the Conference, and the NCAA.</li> </ul> Required Education Master’s Degree in Engineering, Computer Science, Computer Information Systems, Cyber Security Systems or Master’s Degree in a closely related discipline with 18 graduate hours in CIS and/or Cyber Security. Required Work Experience None specified. Preferred Qualifications <ul> <li>Priority will be given to candidates with strong teaching skills.</li> <li>Teaching experience at the collegiate level.</li> </ul> Required Certifications, Licenses or Registrations None specified. Work Hours Based on course assignment. Physical Demands Typical for faculty in this discipline. Posting Number: UN872PO Job Type: Part Time Job Category: Faculty Desired Start Date: 08/19/2024 Position End Date (if temporary): Reports To: Dean, School of Mathematics, Science, and Engineering Salary: $2,800 - $3,000 per 3hr course, commensurate with experience Open Date: 07/16/2024 Close Date: Open Until Filled: Yes Special Instructions to Applicant N/A. To apply, visit <a href="https://apptrkr.com/5440710" target="_blank">https://jobs.uiw.edu/postings/26149</a> UIW is committed to a policy of equal opportunity in employment, without regard to race, color, sex, sexual orientation, citizenship status, national origin, age, marital status, disability, genetic information, gender identity or expression, veteran status, pregnancy, and religion (except in limited circumstances when religious preference is both permitted by law and deemed appropriate as a matter of University policy).jeid-4afaaefd85171a48b3886ad215c0ef8c

University of the Incarnate Word

Lecturer in Computer Information Systems and Cyber Security Systems (2024-2025 Academic Year)

Technology Solutions &amp; Engagement SpecialistRequired Qualifications: (as evidenced by an attached resume)Bachelor's Degree. Two [2] years of related experience in offering workshops/webinars. Experience designing workshops. Experience creating technical documentation that is used for knowledge management on websites and ticket systems.Preferred Qualifications:Advanced Degree. Additional years of related experience in consultations, knowledge management, empowering others to learn, and leading engagement sessions (Online and in person). Experience scheduling and coordinating literacy/development programs. Experience creating and editing both written and audio/ video recordings.Brief Description:The Technology Solutions &amp; Engagement Specialist works closely with DoIT's Customer Support &amp; Engagement team to assess the technology needs of constituents using university-wide technology and to create, lead, and promote a culture of continual learning and digital literacy.• Research, design, develop and promote supported technologies to the campus via workshops, webinars, and support documentation for software utilized by the campus community. This software includes but is not limited to collaboration &amp; communication suites, survey tools, academic systems (LMS), administrative systems (ERP, document management, purchasing). Engagement opportunities include in-person and webinars.• In the performance of all job duties, at all times be responsible for delivering optimal customer service, protecting institutional data and privacy, and the excellent delivery of solutions and services by following divisional and University policies, procedures, and processes.• Provide 2nd and 3rd-level consultative services for collaboration, administrative, and academic systems that the service desk is unable to assist with.• Design, develop, revise, and publish technical documentation. Perform routine maintenance on knowledge articles. Oversee notification of DoIT Teams to make sure their content remains current, relevant, and well-organized for the campus community. Knowledge management includes - information on the IT website and information in the ticket system.• Support onboarding of new systems, and tools. When new systems are implemented, work with assigned project managers, vendors, and other staff to empower the University community. Support includes workshops in the traditional face-to-face classroom environment, videos, documentation on the DoIT website, webinars, and social media posts.• Provide support for IT staff who use and contribute to the knowledge base. Coaching includes the evaluation of best practices in writing knowledge articles, and creating articles as part of the workflow to mentor staff and students as necessary. Provide regular feedback on articles to knowledge workers (both students and staff). Provide coaching and feedback to teams and individuals on how to best utilize and contribute to the knowledge base.• Other duties or projects as assigned as appropriate to rank and departmental missionSpecial Notes:This is a full-time appointment. FLSA Exempt position, not eligible for the overtime provisions of the FLSA. Minimum salary threshold must be met to maintain FLSA exemption.SUNY implemented a hybrid telecommuting pilot program. This position has been approved to participate in the pilot, which allows for up to 5 remote days per pay period.This position will remain posted until filled or for a maximum of 30 days. An initial review of all applicants will occur two weeks from the posting date. For full consideration, applications must be received before the initial review date. If within the initial review no candidate was selected to fill the position posted, additional applications will be considered for the posted position; however, the posting will close once a finalist is identified, and at minimal, two weeks after the initial posting date.Resume/CV and cover letter should be included with the online application.Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.If you need a disability-related accommodation, please call the university Office of Equity and Access (OEA) at or visit<a href="https://www.stonybrook.edu/commcms/oea/" target="_blank">https://www.stonybrook.edu/commcms/oea/</a><a href="https://www.stonybrook.edu/commcms/oea/" target="_blank">https://www.stonybrook.edu/commcms/oea/</a>.In accordance with the Title II Crime Awareness and Security Act a copy of our crime statistics can be viewed<a href="https://www.stonybrook.edu/police/https://www.stonybrook.edu/police/" target="_blank">https://www.stonybrook.edu/police/https://www.stonybrook.edu/police/</a>.Visit our<a href="https://www.stonybrook.edu/jobs/working-here/" target="_blank">https://www.stonybrook.edu/jobs/working-here/</a><a href="https://www.stonybrook.edu/jobs/working-here/" target="_blank">https://www.stonybrook.edu/jobs/working-here/</a> page to learn about the total rewards we offer.Salary: $66,000 -$ 80,904To apply, visit <a href="https://apptrkr.com/5438224" target="_blank">https://apptrkr.com/5438224</a>

Technology Solutions & Engagement Specialist

We're AutoNation - the biggest and most renowned automotive retailer in America, and a proud member of the Fortune 150. But that's just the beginning. We're in the midst of an incredible multi-year digital transformation that's set to revolutionize the industry. At AutoNation, we're not just interested in keeping up with the times - we're dedicated to leading the charge. We're passionate about innovation and pushing the boundaries of what's possible, all while keeping our customers, coworkers, and communities in the driver’s seat. We believe that together, we can create a brighter future for everyone. So what do you say? Are you ready to be part of something big? AutoNation is seeking a highly skilled and proactive Manager of HR Business Intelligence (Analyst) to join our HR team. This role is pivotal in driving data-driven decision-making within the HR department, working closely with the CHRO. The ideal candidate will have a strong analytical background, excellent communication &amp; PowerPoint presentation skills, Excel proficiency, and proficiency in programming languages such as SQL, Python, and R. This position is a senior or manager level, functioning as a highly accountable individual contributor without direct reports.&nbsp; Key Responsibilities:1. Stakeholder Engagement:<ul><li>Collaborate with the CHRO and other HR stakeholders to understand their data needs and translate them into actionable insights.</li><li>Serve as a liaison between the HR department and technical teams to ensure clear communication and understanding of requirements.</li></ul>2. Data Analysis and Reporting:<ul><li>Analyze HR data and generate reports using CRM and HR systems.</li><li>Develop, maintain, and enhance HR data models, reporting systems, and dashboards.</li></ul>3. Dashboard and Presentation Creation:<ul><li>Create comprehensive dashboards and executive-level presentations to support board meetings and strategic decision-making.</li><li>Ensure that data presentations are clear, concise, and tailored for executive audiences.</li></ul>4. Proactive Insight Management:<ul><li>Monitor communications and proactively address incoming data-related requests.</li><li>Anticipate and provide timely and relevant insights to support executive decision-making.</li></ul>5. Technical Proficiency:<ul><li>Utilize coding skills in Python, R, or other programming languages to perform advanced data analysis and automate reporting processes.</li><li>Leverage statistical and data visualization techniques to interpret complex data sets and provide actionable insights.</li></ul>6. Executive Communication:<ul><li>Communicate findings and insights effectively at an executive level.</li><li>Prepare detailed reports and presentations that can be readily used by the CHRO in board meetings.</li></ul>Qualifications:<ul><li>Bachelor's degree in Data Science, Computer Science, Human Resources, Business Administration, or a related field; advanced degree preferred.</li><li>Minimum of 5 years of experience in data analysis, business intelligence, or a related field, with a focus on HR data preferred.</li><li>Proficiency in programming languages such as Python, R, or similar.</li><li>Strong experience with CRM systems, HR analytics tools, and data visualization platforms (e.g., Tableau, Power BI).</li><li>Excellent analytical and problem-solving skills.</li><li>Outstanding communication and presentation skills, with the ability to convey complex data insights to executive audiences.</li><li>Proven ability to work independently and take high levels of accountability.</li><li>Strong attention to detail and a proactive approach to data management and reporting.</li><li>Why AutoNation:</li><li>Be part of a dynamic and innovative team driving the future of automotive retail.</li><li>Opportunity to work closely with executive leadership and make a significant impact on HR strategy and operations.</li><li>Competitive compensation and benefits package.</li><li>A collaborative and inclusive work environment.</li></ul> AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

People Analytics Manager

We're AutoNation - the biggest and most renowned automotive retailer in America, and a proud member of the Fortune 150. But that's just the beginning. We're in the midst of an incredible multi-year digital transformation that's set to revolutionize the industry. At AutoNation, we're not just interested in keeping up with the times - we're dedicated to leading the charge. We're passionate about innovation and pushing the boundaries of what's possible, all while keeping our customers, coworkers, and communities in the driver’s seat. We believe that together, we can create a brighter future for everyone. So what do you say? Are you ready to be part of something big? The AutoNation Desktop Support team provides world class service and desk side support to all internal corporate associates. The Desktop Support Technician will be taking receipt of escalated service desk support requests and troubleshooting them, documenting, analyzing, and resolving these requests. Organizational Relationships:Directly reports to Manager, Client Architecture / Level 2 Support / Desktop Support. Interacts with most, if not all, other IT departments on some level, mainly for troubleshooting and equipment set-ups. Also interacts with Facilities for placement of employees and computer equipment and Executive Support.Job Responsibilities:<ul><li>Install, configure, and perform minor repairs to various hardware, software, and peripheral equipment, following design or installation specifications.</li><li>Set up new hire equipment for HQ employees, ensuring proper installation of cables, operating systems, appropriate software, hardware, and configuration.</li><li>Respond to tickets and resolve issues in a proactive manner.</li><li>Perform on-site and remote technical support for all HQ associates.</li><li>Follow organizational guidelines for tracking inventory of all hardware and software resources.</li><li>Software deployment.</li><li>Microsoft AVD support</li><li>Dell Wyse Thin Client Backend configuration/Support</li><li>Mobile Device Management Configuration/support for HQ associates</li><li>Lead the Incident Queue administration (escalation, assignment, &amp; organization).</li><li>Main POC for escalations</li><li>Executive Support</li><li>AV Support</li><li>Shipping equipment to HQ remote hires.</li><li>Lead a small team of Desktop Support Technician.</li><li>Provide leadership, guidance, and mentorship to fellow team members.</li><li>Weekly on-call support rotation.</li></ul>Qualifications:<ul><li>Ability to multi-task and prioritize workload efficiently and effectively.</li><li>Familiar with MS O365</li><li>Experience in trouble shooting Windows 10</li><li>AV Support experience</li><li>Excellent verbal/written communication and interpersonal skills.</li><li>Valid in-state driver's license and have maintained an acceptable, safe driving record.</li><li>High school diploma or equivalent</li><li>5-7 years’ experience in technology field</li><li>Windows 10 OS proficiency.</li><li>Azure Virtual Desktop Experience.</li></ul><ul><li>Experience using remote access tools (TeamViewer)</li><li>Ability to prioritize and understand urgency and impact. </li><li>Ability to write knowledgebase articles.</li></ul>Interpersonal Skills:<ul><li>Strong Customer Service skills</li><li>Exceptional listening skills</li><li>Excellent oral and written communication skills</li><li>Highly motivated individual.</li><li>Ability to carry out the day-to-day functions of their job description independently.</li><li>Ability to communicate clearly and succinctly.</li><li>Ability to compose grammatically correct, concise, and accurate notes.</li><li>Ability to work under pressure in a fast-paced environment.</li><li>Physical Requirements:</li><li>Must be able to lift 30 pounds.</li></ul> AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Endpoint Technician

ITS Asset ManagerAbout University at Albany: Established in 1844 and designated a University Center of the State University of New York in 1962, the University at Albany's broad mission of excellence in undergraduate and graduate education, research, and public service engages a diverse student body of more than 17,000 students in nine schools and colleges across three campuses.Located in Albany, New York, New York State's capital, the University is convenient to Boston, New York City, and the Adirondacks.Job Description: Information Technology Services (ITS) at the University at Albany seeks applicants for an ITS Asset Manager. This position plays a key role in the Central Business Office, which serves as an organizational hub for all finance, operations, and administration within ITS. The Asset Manager is responsible for overseeing the logistics and asset management process ITS directs on behalf of the University, including the institution's new AI+ initiative. They work with a variety of service teams and campus stakeholders to ensure that all assets are received, stored, recorded, and tracked accurately and in a timely manner.The successful candidate is extremely organized, has strong attention to detail, and enjoys working in a fast-paced, high-demand environment and getting out of the office to visit various locations across campus for equipment deliveries and receiving/disposing of assets. They have excellent interpersonal and analytical skills and the ability to foster collaborative relationships with campus partners. The Asset Manager works closely with others to understand the nuances and complexities associated with all aspects of managing university assets. This is a unique opportunity for a strategic, solution-oriented thinker who is invested in developing the expertise to recommend and facilitate clear, creative paths to assist ITS in successfully managing and maintaining assets on behalf of a diverse, dynamic R1 institution.A key member of the Central Business Office, the Asset Manager conducts their work with a high degree of integrity and a customer service mindset. They are adept at managing multiple priorities, recommending process improvements, and are equally comfortable working under limited supervision or as part of a team.Primary Responsibilities:<ul><li>Assume primary responsibility for all asset logistics, including receiving and managing equipment and managing the physical spaces where assets are stored.</li><li>Serve concurrently on multiple project teams, planning and managing the logistics of having the right equipment in stock, available in optimal staging areas, and accessible to the appropriate deployment staff.</li><li>Consult and advise ITS staff on all aspects of the asset management lifecycle, from receiving and tracking through secure disposal.</li><li>Manage all aspects of the asset management process and make recommendations to facilitate the creation, development, improvement, and retirement of tools and procedures as needed.&nbsp;</li><li>Develop a holistic view of ITS assets across the organization and make recommendations to ensure efficient, effective purchasing decisions.</li><li>Keep abreast of evolving asset management rules and regulations, informing ITS staff of changes as needed.</li></ul>Additional Responsibilities:<ul><li>Provide support and/or assist with Central Business Office activities as needed.</li><li>Identify opportunities for automation and process improvements.</li><li>Lift/handle equipment, up to 50 lbs., on occasion.</li><li>Be available to provide scheduled support and consultation outside normal business hours, including occasional evenings, holidays, or weekends.&nbsp;</li></ul>Requirements: Minimum Qualifications:<ul><li>A bachelor's degree from a college or university accredited by a U.S. Department of Education (DOE) or internationally recognized accrediting organization.</li><li>Two years of professional experience in asset management, inventory control, shipping/receiving activities, or related field.</li><li>Applicants must demonstrate an ability to develop inclusive and equitable relationships within our diverse campus community.</li><li>Applicants must demonstrate an ability to support diversity, equity, access, inclusion, and belonging relative to their role.</li></ul>Preferred Qualifications&nbsp;<ul><li>Experience with asset management tools.</li></ul>Additional Information: Professional Rank and Salary Grade: Senior Staff Assistant, SL3; $55,000-60,000.Special Notes: Visa sponsorship is not available for this position. This is an in-person position and is not eligible for telecommuting.The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the University's crime statistics for the past three years; and disclosures regarding the University's current campus security policies. The University at Albany's Annual Security Report is available in portable document format [PDF] by clicking this link&nbsp;<a href="https://www.albany.edu/police/statistics-and-records" target="_blank">http://police.albany.edu/ASR.shtml</a>Pursuant to NYS Labor Law 194-A, no State entity, as defined by the Law, is permitted to rely on, orally or in writing seek, request, or require in any form, that an applicant for employment provide his or her current wage, or salary history as a condition to be interviewed, or as a condition of continuing to be considered for an offer of employment, until such time as the applicant is extended a conditional offer of employment with compensation, and for the purpose of verifying information, may such requests be made. &nbsp;If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at&nbsp;<a href="mailto:info@goer.ny.gov" target="_blank">info@goer.ny.gov</a>.THE UNIVERSITY AT ALBANY IS AN EO/AA/IRCA/ADA EMPLOYERPlease apply online via&nbsp;<a href="https://albany.interviewexchange.com/jobofferdetails.jsp?JOBID=175657" target="_blank">https://albany.interviewexchange.com/jobofferdetails.jsp?JOBID=175657</a>Application Instructions: Applicants MUST submit the following documents:<ul><li>Resume</li><li>Cover letter stating all the required minimum qualifications and any of the applicable preferred qualifications</li><li>List of 3 professional references with e-mail addresses and telephone numbers</li></ul>Note: After submitting your resume, the subsequent pages give you instructions for uploading additional documents (i.e. cover letter etc.).This position will remain open until filled with a review of applicants beginning on June 19, 2024.

ITS Asset Manager

Educational Technology AnalystAbout University at Albany: Established in 1844 and designated a University Center of the State University of New York in 1962, the University at Albany's broad mission of excellence in undergraduate and graduate education, research, and public service engages a diverse student body of more than 17,000 students in nine schools and colleges across three campuses.Located in Albany, New York, New York State's capital, the University is convenient to Boston, New York City, and the Adirondacks.Job Description: Information Technology Services (ITS) at the University at Albany seeks applicants for an Educational Technology Analyst. The successful candidate is responsible for collaborating with colleagues from across campus to deliver and support teaching and learning services, including the integration of the University's new AI+ initiative across the curricula. This position offers a unique opportunity to ensure ITS is providing leading technology in support of the academic mission at one of four University Centers in the State University of New York (SUNY) system.The Analyst is instrumental in supporting and expanding capabilities in academic and virtual computing environments and integrating data across teaching and learning services. They will also play a key role in helping faculty identify and incorporate emerging AI technologies into their courses. The successful candidate is passionate about using innovative technologies to advance teaching and learning activities, has strong technical acumen, and excellent communication and interpersonal skills. They are confident working with diverse audiences, including faculty, technical colleagues, service teams, and campus stakeholders.The Analyst is self-motivated and effective working under limited supervision, both independently and as a team member. They are expected to make decisions and recommendations consistent with ITS standards and practices, represent the organization in a professional manner, and serve as a subject matter expert in the continuous improvement of technologies supporting teaching and learning services.Primary Responsibilities: Design and implement new teaching and learning service offerings and solutions:<ul><li>Work directly with faculty to understand the specific technical needs of individual courses.</li><li>Lead and contribute to design teams that translate course needs into technical solution designs, including documentation as needed.</li><li>Lead and contribute to project teams to implement designed solutions, including technical and documentation needs.&nbsp;</li><li>Operationalize technical implementations for faculty and student use.</li><li>Lead ITS activities in support and continuous improvement of existing and emerging academic computing and virtual learning environments.</li><li>Communicate clearly and concisely in person, in writing and within documentation.</li></ul>Focus on AI:<ul><li>Work on the service team that onboards and supports faculty as they incorporate AI systems into their curricula across a wide range of disciplines.</li><li>Develop expertise with AI computer and storage resources available for use in courses.&nbsp;</li><li>Communicate AI capabilities effectively to faculty in a variety of digital and in-person forums.</li></ul>Additional Responsibilities:<ul><li>Serve as escalation support for a variety of teaching and learning IT systems.</li><li>Monitor issues and problems across UAlbany classrooms, labs, and virtual spaces. Identify patterns in need of comprehensive attention and proactively engage with faculty to ensure excellent service delivery.</li><li>Work collaboratively with others to plan service roadmaps, schedules, and forecast expenses for continuous advancement and cyclical replacement of computers and AV technologies for hundreds of classrooms and labs on multiple campuses, as well as virtual spaces.&nbsp;</li><li>Be available to provide scheduled support and consultation outside normal business hours, including occasional evenings, holidays, or weekends, within reasonable professional obligation and expectation.</li></ul>Requirements: Minimum Qualifications:<ul><li>A bachelor's degree from a college or university accredited by a U.S. Department of Education (DOE) or internationally recognized accrediting organization.</li><li>3 years professional experience maintaining virtual environments, content management systems and SaaS delivered solutions.</li><li>1 year experience directly working with instructors to support use of technology for teaching.</li><li>Applicants must demonstrate knowledge of AI concepts, including machine learning, natural language processing, and computer vision.</li><li>Applicants must demonstrate fluency with computing skills, including Microsoft 365 applications and collaboration tools such as Zoom and/or MS Teams.</li><li>Applicants must demonstrate an ability to develop inclusive and equitable relationships within our diverse campus community.</li><li>Applicants must demonstrate an ability to support diversity, equity, access, inclusion, and belonging, relative to their role.</li></ul>Preferred Qualifications<ul><li>A master's degree or advanced certification(s) in a relevant discipline (computer science, data science, instructional systems design, informatics) from a college or university accredited by a U.S. Department of Education (DOE) or internationally recognized accrediting organization.</li><li>2 years professional experience with SaaS delivery models in education.&nbsp; &nbsp;</li><li>2 years professional experience with AI applications in education.</li><li>Demonstrated experience with operations or administration of digital learning environment solutions, including LTI, API, and data integrations.</li><li>Demonstrated knowledge of varied desktop operating systems.&nbsp;</li><li>Awareness of electronic and IT accessibility standards (web content, digital content, learning spaces). Professional certifications in ITIL or Project Management trades.</li></ul>Additional Information: Professional Rank and Salary Grade: Senior Programmer/Analyst, SL4, $80,000-$85,000Special Notes: Visa sponsorship is not available for this position. This position has potential for telecommuting up to 50%.The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the University's crime statistics for the past three years; and disclosures regarding the University's current campus security policies. The University at Albany's Annual Security Report is available in portable document format [PDF] by clicking this link&nbsp;<a href="https://www.albany.edu/police/statistics-and-records" target="_blank">http://police.albany.edu/ASR.shtml</a>Pursuant to NYS Labor Law 194-A, no State entity, as defined by the Law, is permitted to rely on, orally or in writing seek, request, or require in any form, that an applicant for employment provide his or her current wage, or salary history as a condition to be interviewed, or as a condition of continuing to be considered for an offer of employment, until such time as the applicant is extended a conditional offer of employment with compensation, and for the purpose of verifying information, may such requests be made.&nbsp; If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at&nbsp;<a href="mailto:info@goer.ny.gov" target="_blank">info@goer.ny.gov</a>.THE UNIVERSITY AT ALBANY IS AN EO/AA/IRCA/ADA EMPLOYERPlease apply online via&nbsp; <a href="https://albany.interviewexchange.com/jobofferdetails.jsp?JOBID=176933" target="_blank">https://albany.interviewexchange.com/jobofferdetails.jsp?JOBID=176933</a>Application Instructions: Applicants MUST submit the following documents:<ul><li>Resume</li><li>Cover letter stating all the required minimum qualifications and any of the applicable preferred qualifications</li><li>List of 3 professional references with e-mail addresses and telephone numbers</li></ul>Note: After submitting your resume, the subsequent pages give you instructions for uploading additional documents (i.e. cover letter etc.).A review of applications will start on June 28, 2024 and the search will remain open until the position is filled

Educational Technology Analyst

Computer Desktop Support Specialist (4 positions)About University at Albany: Established in 1844 and designated a University Center of the State University of New York in 1962, the University at Albany's broad mission of excellence in undergraduate and graduate education, research, and public service engages a diverse student body of approximately&nbsp;17,000 students in nine schools and colleges across three campuses.Located in Albany, New York, New York State's capital, the University is convenient to Boston, New York City, and the Adirondacks.Job Description: Information Technology Services (ITS) at the University at Albany seeks applicants to fill vacancies for four Computer Desktop Support Specialist positions. Specialists serve as initial responders to support the integrity, security, reliability, and availability of university-owned computers running Apple, Windows, and Linux operating systems. They work directly with customers to support, diagnose, and resolve service requests and incidents related to all types of desktop and mobile devices, peripherals, AV and recording/broadcasting technology and telephones.Successful candidates have excellent customer service and communication skills, the ability to work effectively under challenging times and technology constraints, and the knowledge to work with a wide range of hardware and applications. A variety of online and physical tools are used to resolve incidents across all three campuses in faculty/staff offices, conference and classrooms, research labs, and athletic venues. Specialists should enjoy getting out of the office, work equally well independently or as part of a team, and be comfortable directly assisting customers with various levels of technical expertise. A flexible work schedule, including occasional evenings and weekends, is required to support athletics and other events held outside of traditional business hours.While all Specialists share the competencies outlined in the minimum qualifications, some unique skill sets across the group are desirable. These include specialization in Apple operating systems (macOS, iOS) and endpoints, and expertise in supporting and troubleshooting AV technologies and endpoints as outlined in preferred qualifications. ITS provides training, certification, and other professional development for staff interested in expanding their skills.Primary Responsibilities Serve as first responders in support of desktops and mobile devices across a wide range of ITS services:<ul><li>Set up and configure university-supported hardware, operating systems, and applications to maintain desktops and mobile devices, peripherals, AV, and recording/broadcasting technology (including cabling, wiring, terminations, networking, and programming), and telephones.</li><li>Assist, diagnose and resolve operating systems (Macintosh, Windows, Linux), applications, and connectivity problems for desktops and mobile devices, peripherals, AV and recording/broadcasting technology, and telephones.</li><li>Perform hardware lifecycle and maintenance service activities for supported offices, classrooms, conference rooms, and telephones.</li><li>Assist with software and applications maintenance, upgrades, and installations as needed.</li><li>Assist, diagnose and resolve incidents and service requests in faculty/staff offices, classrooms, conference rooms, and research labs located across all three campuses using a variety of modes of support (including conferencing tools, in person, or both).</li><li>Provide excellent, timely, and effective customer service.</li><li>Support the user experience with desktops and mobile devices, peripherals, AV and recording/broadcasting technology and telephones and with enterprise software and applications, providing feedback where the user experience should be changed or improved.</li><li>Provide on-site primary support for designated Athletics and other University events outside traditional business hours, including evenings and weekends.</li></ul>Service and work management:<ul><li>Contribute to the creation/updating of customer and internal documentation and pertinent workflows.</li><li>Utilize the appropriate tools and apply established best practices to manage day-to-day operations, service activities, and projects.</li><li>Contribute to continuous process and work management improvement by recommending new best practices, efficiencies or changed workflows.</li><li>Ensure established Operating Level Agreements (OLAs) and Service Level Agreements (SLAs) are followed consistently.</li><li>Actively participate, as needed, in ITS projects.</li></ul>Additional Responsibilities:<ul><li>Be available to provide scheduled support and consultation outside normal business hours, including occasional evenings, holidays, or weekends within reasonable obligation and expectation.</li><li>Work schedule varies depending on scheduled events and service needs at all three campus locations and designated athletics events.</li></ul>Requirements: Minimum Qualifications:<ul><li>A bachelor's degree at time of hire from a college or university accredited by a U.S. Department of Education (DOE) or by an internationally recognized accrediting organization or an associate degree and two years of full-time experience supporting, installing, configuring, and troubleshooting IT equipment.</li><li>Experience troubleshooting and resolving common problems with operating systems (Windows, Macintosh, Linux).</li><li>Experience supporting customers and troubleshooting productivity applications software (i.e., Microsoft Office), or conferencing tools such as Zoom or Teams.</li><li>Experience supporting customers with varying levels of computer expertise from beginner to advanced users.</li><li>Applicants must demonstrate an ability to develop inclusive and equitable relationships within our diverse campus community.</li><li>Applicants must demonstrate an ability to support diversity, equity, access, inclusion, and belonging, relative to their role.</li></ul>Preferred Qualifications:<ul><li>Experience working with a centrally managed enterprise environment, such as Jamf, MECM, AD, or similar.</li><li>Experience with basic network connectivity (wired and wireless) and basic network repairs (i.e., cable terminations, jack repair, etc.).</li><li>Dell certification.</li><li>JaMF 100 or 200 certification.</li><li>1-3 years' experience supporting Mac computers.</li><li>Experience installing AV systems and technology and their related applications, operating systems, and software integrations.</li><li>Experience supporting and troubleshooting AV systems and technology, including network configurations (wired and wireless) and related hardware, operating systems, and software integrations.</li><li>Experience using Crestron, Extron, AirMedia or similar.</li><li>Experience working in a college or university IT unit.</li></ul>Additional Information: Professional Rank and Salary Range: Lead Programmer/Analyst, SL-3, $61,000-$66,000Special Notes: This is an on-site position and is not eligible for remote work. Visa sponsorship is not available for this position.The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish, and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the University's crime statistics for the past three years; and disclosures regarding the University's current campus security policies.&nbsp;The University at Albany's Annual Security Report is available in portable document format [PDF] by clicking this link&nbsp;<a href="http://police.albany.edu/ASR.shtml" target="_blank">http://police.albany.edu/ASR.shtml</a>Pursuant to NYS Labor Law 194-A, no State entity, as defined by the Law, is permitted to rely on, orally or in writing seek, request, or require in any form, that an applicant for employment provide his or her current wage, or salary history as a condition to be interviewed, or as a condition of continuing to be considered for an offer of employment, until such time as the applicant is extended a conditional offer of employment with compensation, and for the purpose of verifying information, may such requests be made. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at&nbsp;<a href="http://info@goer.ny.gov/" target="_blank">info@goer.ny.gov</a>.THE UNIVERSITY AT ALBANY IS AN EO/AA/IRCA/ADA EMPLOYERPlease apply online via&nbsp;<a href="https://albany.interviewexchange.com/jobofferdetails.jsp?JOBID=177645" target="_blank">https://albany.interviewexchange.com/jobofferdetails.jsp?JOBID=177645</a>Application Instructions: Applicants MUST submit the following documents:<ul><li>Resume/CV</li><li>Cover letter stating all the required minimum qualifications and any of the applicable preferred qualifications</li><li>Contact information for three professional references</li></ul>Note: After submitting your resume/CV, the subsequent pages give you instructions for uploading additional documents (i.e. cover letter etc.).A review of applications will start on June 26, 2024 and the search will remain open until the position is filled.

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