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PRODUCT ANALYST – Private Market Customer Solutions As a Product Analyst Consultant, you blend deep experience in Private Company Equity Administration and product development with a passion for analysis, harnessing technology to solve complex business problems, while focusing to deliver and implement technology solutions within a digital experience. We are deeply committed to improving the value delivered to our customers. You will work closely with Fidelity Stock Plan Services and Fidelity Private Shares Product Owners (Squad Leaders) and technology team to create, prioritize, and maintain product backlog, as well as translate business requirements to technical resources to focus the team on delivering business solutions with the highest customer value. You are energized by the prospect of joining a dynamic, innovative team in a fast-paced, entrepreneurial, and date driven environment! The Team The Product Analyst (PA) is part of the Private Markets Customer Solutions’ Product Analyst Chapter (team), which supports product development across multiple private market domains. The PA works on a multi-functional Agile scrum team (squad), partnering with technology and business customers to develop and implement product and service features in private market administration applications from inception to delivery. Your squad will focus on developing integrated benefit experiences, creating participant personalization, all while simplifying our site interaction to increase engagement! You will help build innovative participant features for Fidelity Stock Plan Services and Fidelity Private Shares platforms. Key Responsibilities <ul> <li> Translate business requirements into system specifications and recommend enhancements to batch functionality. </li><li> Lead analysis of business and batch processes to identify user needs and document requirements. </li><li> Collaborate with multi-functional teams. </li><li> Facilitate critical coordination across teams including planning, design and problem-solving. </li><li> Develop and maintain Agile artifacts including user stories, acceptance criteria, and product backlogs. </li><li> Build and implement test scenarios to validate solution effectiveness and business value. </li><li> Present findings and recommendations to all levels of management. </li><li> Drive continuous improvement in processes, policies, and procedures. </li></ul> Candidates must be a highly motivated self-starter with a sense of ownership, attention to detail and be an effective liaison between partners and your team. Attributes that lead to success in this role include curiosity, tenacity to follow up on details to gain a complete understanding of problem, highly collaborative approach to work, a high level of engagement and ownership of outcomes. Expertise and Skills You Have <ul> <li> 6+ years of experience in business and systems analysis, including Agile methodologies, data analysis, batch application development, data mapping, flowcharts, user acceptance testing, and product documentation. </li><li> Demonstrate an ability to lead complex analysis and translate highly technical and non-technical requirements. </li><li> Good business judgment – understands and focuses efforts on key business priorities, thinks holistically, uses business partners and focuses on return on investment. </li><li> Think strategically – understand customer, business partner needs and prior lessons to advise strategy direction and ongoing decision making. </li><li> Synthesizing sophisticated data from multiple, disparate sources and present analysis, relevant insights and themes in a simple/clear way. </li><li> Solid focus on innovation and continuous improvement. </li><li> Experience with database queries and general data architecture. </li><li> Familiarity with APIs and batch processing. </li><li> Superb communication skills – written, verbal, and presentation. </li><li> Strong analytical and problem-solving skills. </li><li> Demonstrated ability to influence and collaborate across organizational boundaries. </li><li> Knowledge of Fidelity’s Managed Account solutions and Workplace investment products (preferred). </li><li> Bachelor’s degree or equivalent experience encouraged. </li></ul> The Value You Deliver <ul> <li> Delivering software solutions in a Scrum Agile environment </li><li> Leading and conducting Product analysis to identify needs and recommend effective solutions </li><li> Managing and maintaining the scrum team backlog, including writing user stories, defining acceptance criteria, supporting prioritization, and facilitating refinement sessions </li><li> Collaborating closely with business stakeholders, development teams, external vendors, and QA throughout the project lifecycle—from planning and requirements to design, testing, and implementation </li><li> Conducting product demonstrations and clearly explaining new features to large audiences, ensuring understanding and alignment across stakeholders </li><li> Supporting deployment and business readiness activities, including enablement planning, user documentation, internal training, and communication </li><li> Effectively managing and prioritizing multiple initiatives and Product analysis tasks simultaneously </li></ul> Dynamic Working Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office. Company Overview Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skills and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at <a href="mailto:HR@ftsjobs.com" target="_blank">HR@ftsjobs.com</a> if you would like to request an accommodation. Information about Fidelity Investments At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and championing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

Fidelity TalentSource

Product Analyst

<h3>Software Engineer in Test About the Role Fidelity Investments provides a remarkable opportunity for a Senior Software Engineer in Test with a strong background in software development. This individual will be tasked with creating and enhancing test automation processes and internal software applications within the Quality Engineering team at Fidelity's Workplace Investing sector. The role is situated at our Merrimack, NH facility. Key Responsibilities As a Quality Assurance Engineer, your main duties will involve:</h3> <ul> <li>Crafting and upkeeping test automation frameworks with Java or comparable languages. </li><li>Testing distributed applications at multiple layers of the technology stack. </li><li>Ensuring data validation and processes using SQL, DB2, and Oracle. </li><li>Deploying DevOps and CI/CD methodologies with the help of Maven, Git/GitHub, Jenkins, and Sonar. </li><li>Collaborating in Agile/Scrum environments, applying tools like JIRA and XRAY. </li><li>Understanding and enhancing the software development life cycle (SDLC), encompassing coding standards, code evaluations, and source code administration. </li><li>Working with virtual databases like Delphix or data mockup tools like Wire Mock. </li><li>Engaging with cloud-based services such as Azure and AWS. </li><li>Conducting functional and regression testing, incorporating test automation in an agile environment. </li><li>Interpreting business requirements to build clear stories and acceptance criteria for implementation. </li><li>Identifying risks and developing contingency plans for test automation issues. </li><li>Working independently within Agile Sprint or Kanban teams to deliver high-quality results. </li></ul> Required Expertise and Skills To be successful in this role, you should bring: <ul> <li>A Bachelor’s degree in Computer Science or equivalent experience. </li><li>More than 5 years of experience in Java or a similar language, focusing on test automation development. </li><li>Demonstrated proficiency in common test automation frameworks such as Cucumber and Rest services. </li><li>Familiarity with tools and concepts like SQL, DB2, Oracle, JIRA, XRAY, Maven, Git/GitHub, Jenkins, Sonar, and cloud-based services. </li><li>Familiarity with financial services, particularly mutual funds, stocks, and managed accounts. </li><li>Hands-on experience with both functional and regression testing in an agile setting. </li><li>The ability to adapt quickly and thrive in a fast-paced, changing environment. </li><li>Familiarity with SDLC, coding norms, code evaluations, source code control, and build procedures. </li><li>Understanding of Cobalt language, VSAM files, batch processes, and IOM (Input/Output Modules). </li></ul> <h3> Why Fidelity? At Fidelity, we are committed to providing accessible financial expertise to help individuals achieve their desired lifestyles. We prioritize crafting an outstanding work environment to attract top talent and support our team members. Join us to contribute to our mission of delivering outstanding financial services and enjoy a collaborative environment where you can thrive and grow your career. We value innovation, dedication, and the pursuit of excellence in everything we do.</h3>

Software Engineer in Test

<h3>Senior Investor Center Technology Enablement Analyst</h3> Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Technology Enablement Analyst to work in Westlake, TX! <h3>The Role</h3> We lead all aspects of technology operations in more than 200 local Investor Centers across the United States. We are pivotal partners, translating associate and business needs into actionable solutions that deliver tangible value across all technology capabilities and platforms. <h3>The Value you Deliver</h3> <ul> <li>Provide visibility of overall health of the Investor Center IT environment (infrastructure, end user compute, business applications) and visualize the impact to business services </li><li>Predict issues, minimize user impact and speed remediation of IT break/fix </li><li>Identify and guide continual IT service improvement needs. Analyze these needs to ensure they align with business objectives and are feasible within a given technology’s products scope </li><li>Build detailed user stories that outline specific IT functionalities from the associate’s perspective </li><li>Define acceptance criteria that determine when a user story is considered complete and ready for release </li><li>Engage with IT Product Teams, Legal, Risk, and Compliance to ensure requirements and solutions meet operations standards, legal/regulatory requirements and minimize potential risks to the firm </li><li>Participate in business acceptance testing to ensure that the IT solutions meet the defined requirements </li><li>Develop and implement strategies for introducing new IT products or features to associates </li><li>Analyze associate data and feedback to gauge the efficiency of solutions and identify areas for improvement </li><li>Report findings to partners to advise future project decisions and strategies. </li><li>Provide a deep understanding of how the IT products work </li><li>Document and explain these IT concepts clearly, bridging the gap between associates and development teams </li></ul> <h3>The Expertise and Skills You Bring</h3> <ul> <li>Bachelor's degree required </li><li>A passion for bringing together people, process, and technology needs to serve associates </li><li>3+ years of IT support and system/business analysis experience </li><li>Experience with successful development, delivery and production support of IT solutions </li><li>Excel at forming relationships and networks; influencing others to achieving outcomes </li><li>Ability to navigate within a highly complicated, matrixed environment </li><li>Curiosity regarding digital user experience, associate technology and industry trends </li><li>Ability to break down sophisticated problems into manageable components, synthesizing data-driven insights into clear takeaways to drive informed decision-making and solutions </li><li>Excels in ambiguity and change, and able to quickly adapt and adjust approach to accommodate shifting priorities or new information </li><li>IT experience in one of more of the following disciplines: IT Infrastructure; End User Computing; Software Development; IT Operations; Observability and Monitoring </li></ul> <h3>The Team</h3> Our purpose is to improve the associates experience and boost efficiency, so they can help more people. We simplify the navigation of a sophisticated IT organization across Fidelity, increase transparency to business needs, improve operational efficiency and ensure a phenomenal IT experience. Team members share a set of core product management and analytical skills, along with differentiating skills that are suited to the squad to which they are aligned. <h3>Dynamic Working</h3> Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

System Support

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.&nbsp;Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.&nbsp;Job Description:The Senior Manager role sits within the US Web Solutions (USWS) team under the Enterprise Comms &amp; MarTech Experiences (ECMX) organization at American Express. ECMX supports business units across the enterprise and is part of the Membership Portfolio Services (MPS) group.The USWS team manages AmericanExpress.com for acquisition and loyalty marketing content, as well as digital marketing asset updates across proprietary and partner web pages. The team partners closely with web development groups to optimize the American Express website and deliver customer experiences that support profitable Card acquisition for both Consumer and Commercial products.The Senior Manager will play a key leadership role in driving effectiveness, efficiency, and innovation within the USWS content update delivery process. This includes overseeing the end-to-end execution ecosystem, strengthening operational rigor, and elevating customer experience outcomes across all USWS-supported updates. The successful candidate will partner closely with Marketing, Technology, and cross-functional teams to ensure seamless delivery of multi-channel digital content updates - translating business needs into executable requirements, anticipating delivery risks, and enabling continuous process improvements.In addition, the Senior Manager will contribute to and support broader transformation initiatives, helping to advance new capabilities, streamline processes, and enhance the overall USWS operating model. This role provides thought leadership by identifying and championing opportunities that improve speed, quality, and collaboration across the USWS workflow.Responsibilities include:<ul><li>Manage the end-to-end USWS content delivery process, including intake, prioritization, scheduling, on-time execution, launch planning, audit support, and team training.</li><li>Lead and develop a team of on-shore and off-shore contract professionals, fostering a high-performing, customer-focused operating environment.</li><li>Own escalation management and ensure timely resolution of production issues, partnering with key stakeholders to mitigate risks and maintain delivery quality.</li><li>Provide strategic technical and process guidance to Marketing and cross-functional partners, effectively supporting planning and decision-making.</li><li>Serve as a primary liaison between Marketing and Technology teams—translating business needs into clear technical requirements and communicating platform capabilities to ensure alignment.</li><li>Lead and contribute to initiatives that advance optimization, innovation, and transformation across USWS processes and platforms, working independently and within cross-functional workstreams.</li><li>Develop deep subject-matter expertise in web content update operations and support partners in identifying the most effective solutions to meet digital content needs.</li><li>Partner closely with MarTech Product teams and other stakeholders to identify and implement enhancements across the marketing lifecycle, with a focus on improving speed-to-market, agility, and quality.</li><li>Build and maintain strong knowledge of Marketing Operations and MarTech capabilities, staying current on tools, processes, and best practices to support evolving business needs.</li></ul>Qualifications:<ul><li>10+ years of experience in digital operations, marketing operations, content delivery, or marketing campaign execution - preferably within the financial services/credit card industry - with exposure to MarTech platforms and capabilities. Few years of software development experience will be a plus.</li><li>Strong operations, process, and project management expertise, with demonstrated success driving end-to-end execution in fast-paced environments.</li><li>Proven ability to work effectively with MarTech, Product, and Technology teams, translating business needs into clear operational and technical requirements.</li><li>Exceptional verbal and written communication skills, with the ability to simplify and convey technical or platform-specific concepts to non-technical partners.</li><li>Proficiency in developing process documentation, SOPs, process maps (e.g., Visio), training materials, and presentations.</li><li>Demonstrated people leadership experience, with a passion for coaching, developing talent, and leading hybrid (onshore/offshore) teams.</li><li>Strong stakeholder and relationship management skills, with the ability to consult, influence, and drive alignment across multiple partner groups.</li><li>Strategic and analytical thinker with strong problem-solving skills and the ability to identify and implement process improvements.</li><li>Ability to create and deliver clear, compelling presentations tailored to diverse audiences, including senior stakeholders.</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

American Express

Senior Manager - US Web Solutions

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About the Business The U.S. Consumer Services business is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day. Within U.S. Consumer Services, the Consumer Banking Organization is committed to providing members with Everyday Banking products that give members unparalleled value, service and convenience. This recently formed team is driving AXP’s innovation for banking services, identifying Member needs’ and innovating around new digital banking products. This exciting opportunity is core to driving future success of American Express.&nbsp; About the Role The Director of Deposit Product Analytics will lead a global team of analytics professionals dedicated to driving growth and customer engagement across the American Express Consumer Banking portfolio. This role sits within the Consumer Banking organization and serves as a key advisor to senior leadership, providing data-driven insights that shape strategic decisions, enable primary customer relationships, and strengthen the overall banking business. Key Responsibilities •&nbsp;&nbsp;&nbsp;&nbsp;Lead and develop a global team of 6+ analytics professionals, fostering a culture of collaboration, accountability, and innovation. •&nbsp;&nbsp;&nbsp;&nbsp;Deliver data-driven recommendations that inform product strategy, customer growth initiatives, and money movement optimization. •&nbsp;&nbsp;&nbsp;&nbsp;Serve as a strategic thought partner to the Banking leadership team, transforming complex data into clear, actionable strategies. •&nbsp;&nbsp;&nbsp;&nbsp;Own the Rewards Checking scorecard, including forecasting, performance reporting, and key performance indicator tracking. •&nbsp;&nbsp;&nbsp;&nbsp;Lead the team through the AI transformation, embedding advanced analytical tools and automation to improve efficiency and insight generation. •&nbsp;&nbsp;&nbsp;&nbsp;Partner cross-functionally with Product Management, Marketing, Finance, Risk, and Technology teams to align analytics insights with business priorities. •&nbsp;&nbsp;&nbsp;&nbsp;Support audits, operational activities, and issue management to ensure data integrity and compliance with internal standards. •&nbsp;&nbsp;&nbsp;&nbsp;Define priorities, manage project pipelines, and ensure high-quality, timely execution of analytical deliverables. •&nbsp;&nbsp;&nbsp;&nbsp;Develop and refine frameworks for performance measurement, forecasting, and opportunity sizing. •&nbsp;&nbsp;&nbsp;&nbsp;Champion the use of data and analytics to influence key business decisions across the Consumer Banking portfolio. Who You Are You are a strategic, detail-oriented leader with a passion for data and a bias for action. You thrive on connecting insights to business outcomes and empowering teams to deliver measurable impact. You combine analytical rigor with business intuition and are skilled at influencing decisions across senior stakeholders. You are also an innovator — eager to explore how AI and emerging technologies can transform analytics and drive the future of Consumer Banking at American Express. Qualifications •&nbsp;&nbsp;&nbsp;&nbsp;7+ years of professional experience in analytics, data science, or related fields, ideally within financial services; deposits experience preferred. •&nbsp;&nbsp;&nbsp;&nbsp;3+ years of people leadership experience, managing and developing analytical talent. •&nbsp;&nbsp;&nbsp;&nbsp;Proficiency in SQL and Tableau, with experience working with large, complex datasets. •&nbsp;&nbsp;&nbsp;&nbsp;Strong problem-solving skills and the ability to translate data into actionable insights. •&nbsp;&nbsp;&nbsp;&nbsp;Excellent communication and storytelling abilities — able to distill technical findings into clear, &nbsp; &nbsp;business-relevant recommendations. •&nbsp;&nbsp;&nbsp;&nbsp;Proven success collaborating across teams in a fast-paced, matrixed environment. •&nbsp;&nbsp;&nbsp;&nbsp;Bachelor’s degree required; advanced degree in a quantitative or business field preferred (e.g., Statistics, Economics, Finance, or Data Science). Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Director Deposit Product Analytics

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Retain and profitably grow a limited number of our largest and most strategic global and regional commercial card and payment clients. &nbsp; Qualified candidate must provide proactive consultation to develop strong customer relationships and to drive and lead global program growth, profitability and retention.Responsibilities:<ul><li>Create strategic vision and set goals to drive profitable growth and retention across key global and regional customers</li><li>Create and own holistic global and regional account business plans that incorporate strategies and actions for: (1) Penetrating customer relationships across business units, service units, and global/regional teams including metrics of success and regular formal reviews, (2) Creating global/regional growth opportunities through proactive consultation and deep understanding of customer end-to-end payment eco-system, (3) Deeping and entrenching customer relationships, from the program level up to the C-suite, and (4) Driving a robust pipeline of opportunities to significantly grow both share of wallet spend and net new spend on American Express products and solutions.</li><li>Lead contract negotiation strategy and management for contract renewals, RFP responses, and pricing proposals</li><li>Maintaining detailed understanding of customers industries, business and organizational goals and objectives, including but not limited to, a deep understanding of customer financials, business strategy and business risks as it relates to global commercial card and supplier payments, and aligning those customer needs to American Express products and services.</li><li>Accountability in developing broad and deep relationships at all levels organizationally, globally, and across a wide scope of American Express teams, customer teams, and 3rd party strategic partners.</li><li>Partner, collaborate and provide leadership across American Express global matrix teams to: (1) Cross-sell complimentary products and services designed for Commercial Card clients including B2B Payment Solutions and T&amp;E Payment Products, (2) Assist customer contacts to facilitate and interface with key linkages with internal American Express teams, including client management, operational and servicing, risk and underwriting, general counsel legal, product management and strategic partnership, and operational teams to ensure that customer expectations, service quality and contractual obligations are met and/or exceeded</li><li>Resolve complex issues, including those related to global systems and process integrations, changing local market regulatory conditions, underwriting and risk management mitigations…etc., using formal project management plans, action plans, and risk management plans when required&nbsp;</li></ul>Minimum Qualifications:<ul><li>Deep experience in client management, sales, and/or business development roles with multi-national, enterprise-level companies, ideally in the T&amp;E commercial card payments and the procure-to-pay process and payments solutions space.</li><li>Proven track record in successfully driving growth and sales with global clients through developing and managing a robust pipeline of multiple opportunities, researching and understanding customer needs, and planning strategically to progress the pipeline through solutions and consultative based selling</li><li>Experience in global contract management, including development and leading complex negotiations, and leading internal collaborations with highly matrixed and decentralized global teams</li><li>Ability to develop, execute and complete a Work Plan, Strategy and Action Plan. Show the skill set to assemble and deliver a presentation telling a clear, concise story aimed at the specific outcome(s) with Procurement, Finance and Treasury professionals</li><li>Evidence of successfully managing global programs and projects with cross-functional teams in a global matrixed organization, including facilitating engagement with multiple subject matter experts, balancing competing leadership priorities with different teams, leading with influence and limited direct authority, and in environments with ambiguity</li><li>Ability to lead complex client discussions, manage escalations and influence decisions</li><li>Strong knowledge of and the ability to understand, discuss, negotiate, explain and present benefits of global commercial payment products and solutions, and their related economic and financial benefits to a client</li><li>Maturity of judgement in client and internal situations</li><li>Strong analytical skills</li><li>Ability to effectively leverage internal resources</li><li>Strong customer service skills and responsiveness</li><li>Polished, professional negotiation and selling skills</li><li>Solid knowledge of Global Corporate Payments products and services</li><li>Ability to drive results</li><li>Candidate must be able to work virtually and reside in territory (California, Arizona, Texas, Colorado, Washington, Utah, New York, New Jersey, or Connecticut)</li></ul>Preferred Qualifications:<ul><li>8 years of Commercial Card Relationship Management/Consulting/Sales experience with global customers</li><li>Corporate finance, accounting and finance operations experience</li><li>Strong understanding of Procure-to-Pay (P2P) processes, Expense management solutions and Accounting/ERP Systems</li><li>Negotiation and contract management experience</li><li>Program management skills and experience, ideally leading global teams</li><li>Project management skills and experience</li><li>Knowledge of the competitive environment within the Commercial Card and P2P space</li><li>Understanding of Treasury functions and T&amp;E management</li><li>Understanding of Meetings and Events management is a plus</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager - International Account Development (Virtual - Western US & Tri-State)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The U.S. Consumer Services and Enterprise Digital &amp; Data Technology Team (USCDT) brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology (Adobe), enterprise communications, travel and lifestyle, and automation. The Marketing Transformation team is part of USCDT, employs a ground-breaking focus with development responsibilities for customer &amp; marketer facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments. The Marketing Transformation team leads the technology strategy and engineering delivery of marketing activities, campaigns, and management of marketing assets.This position works closely with the Product and Business teams to craft, develop and support critical components and platforms for majority of Marketing products and services, that drive current and prospective customer acquisition and loyalty via multitude of channels. We are looking for a dynamic, innovative, action-and-results oriented leader to lead this fast-evolving eco system.The ideal candidate is required to be accomplished in the development and deployment of complex software solutions using Adobe’s Workfront, AEM and AEP platform. The candidate should be able to come up with innovative solutions, have a pragmatic approach to application architecture, and be excited to work on a varied tech stack. You will be expected to have a deep understanding of the Adobe platforms &amp; connectivity with Enterprise systems. You are required to have a futuristic mindset, ability to question status quo and technologically advance the platforms.This is an opportunity to work in a fast-paced, Scaled Agile environment and work with a team of engineers, product owners and several technology stakeholders. You should be familiar with modern software development methodologies and be able to dive deep and rapidly iterate on ideas despite ambiguity. Be part of the exciting transformation world and join a team of creative, curious, and passionate professionals whose mission is to become the future of American Express by staying on the cutting edge and bringing innovation to life!Job&nbsp;Responsibilities:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bring a strong technical foundation; able to engage the team on coding practices, architecture, design, get under the hood of complex·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Collaborate successfully with product owners, designers, and a broad set of internal Technical partners (across multiple internal groups)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure product releases are high quality, deliver excellent user experiences, perform seamlessly at scale, and align with regulatory requirements.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Partner with peers in technologies to find opportunities for code sharing, common services, joint development, etc.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Keep up with the latest industry research and emerging technologies to ensure we are appropriately demonstrating new techniques and capabilities.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Demonstrate accountability while leading people with passion, enthusiasm, loyalty and integrity. Own and lead HR processes such as performance reviews, talent development, etc.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Flawless interpersonal skills and ability to partner with executive leadership to push Technical solutions forward.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Recruit top talent with technical skills, growth potential, design sensibility, and emotional intelligence.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Lead teams in iterative product development using lean principles.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Passion, energy, personal accountability, and a desire to lead others to excellence.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Build and demonstrate strong relationships with business and Technology partners.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Drive strategic change in tools and process.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Deep appreciation for the importance of elegant solutions to Technical challenges.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Consistently question assumptions, challenge the status quo, and strive for improvement.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Never settle for being “good enough”.Qualifications·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Extensive background in Software Product Engineering and Computer Science·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 10+ years of demonstrable experience building and deploying large scale products on SaaS platforms (Adobe)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong Experience in Agile development, code review, Workfront, AEM Assets &amp; AEM Sites (Cloud), AEP Platform (AJO), Python, Google Big Query, Rest API, CSS, HTML, Java, Javascript, React, Spring framework, Redis, Relational database, Cloud computing, UNIX and Web Services.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Moderate or higher skill in SOA, Restful, Asynchronous and Microservices technologies for large scale environments.&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong understanding and experienced in CICD and DevOps·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; In depth knowledge of Customer Marketing technology ecosystem and related programs is preferred·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Knowledge of American Express Marketing &amp; Data platforms a plus·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; The ability to communicate complex technical concepts clearly and concisely to non-technical individuals·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent verbal and written communications skills required, with ability to create and deliver effective presentations to executive leadership and technical architects across the organization is a plus.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Hands on experience with technology planning and road mapping·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proven track record to lead problem analysis and resolution·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bachelor’s Degree in Computer Science, Computer Engineering or Information&nbsp;Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws,&nbsp;American Express may provide visa sponsorship for certain positions

Director of Software Engineering – Marketer Experience

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.&nbsp;Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.Building lasting relationships is at the heart of our business and that’s exactly what members of our sales team do best. Use your entrepreneurial mindset and consultative approach to create rewarding opportunities for both our customers and yourself, while being backed by an iconic brand. Whether you’re helping our customers get the most value from our range of innovative products and services, or collaborating internally across teams to deliver new solutions, your work can help us become an essential part of our customers’ lives. Find your place in sales on #TeamAmex.This Senior Client Manager (CLM) position is responsible for managing a portfolio of approximately 75 merchants in both B2B and B2C industries generating over $1 billion in annual American Express charge volume.&nbsp; These are well-known companies that reside in industries such as construction, technology, manufacturing, restaurant, hospitality, and retail.&nbsp;&nbsp;With an emphasis on growing B2B partnerships with our merchants and suppliers, responsibilities include managing and expanding American Express’ merchant relationships through developing and delivering valuable insights, solutions, consultation, and creativity.&nbsp; This includes establishing deep, mutually beneficial relationships with the merchants and driving profitable incremental revenue. By understanding the needs of the merchant, industry trends, and aligning AXP capabilities, CLMs serve as consultants to develop and sell customized Amex solutions that help merchants improve operational efficiencies, drive incremental revenue growth, and identify future opportunities.Do you enjoy a dynamic, collaborative work environment where you can make a mark?&nbsp; Are you someone who knows how to drive significant business results and new partnerships?&nbsp; Are you excited to join a team culture that is opportunistic, innovative, accountable, customer-oriented, and results-focused?&nbsp; If so, this role is for you.In this role, specific responsibilities are to:<ul><li>Manage a portfolio of approximately 90 strategic cross industry merchants located in Virginia, DC, Maryland, and West Virginia&nbsp;</li><li>Establish and build strong relationships through consistent in-person and virtual interaction with merchants regarding their business model, industry, marketplace, etc.</li><li>Elevate, deepen, and broaden C-Level, Finance, Treasury, Sales and Marketing Relationships within portfolio with focus on leveraging those relationships to drive revenue for Amex.</li><li>Identify and expand existing business relationships, close acceptance gaps with Merchants, and develop strategic portfolio / account plans.</li><li>Provide proactive consultation to drive business growth and improve customer satisfaction.</li><li>Develop and execute strategic account plans to grow Amex revenue, market share and increase profitability.</li><li>Increase Amex relevance by consistently and effectively communicating the value story.</li><li>Consistently track / evaluate business results with a focus on moving opportunities through sales pipeline.</li><li>Build and leverage relationships with internal network to efficiently execute against account growth plans.</li><li>Increase Merchant Satisfaction (NPS score).</li></ul>Qualifications:<ul><li>Strong track record of relationship management and consultative selling skills with a demonstrated ability to establish, maintain and deepen partnerships with customers, and identify and drive profitability within the portfolio.</li><li>Demonstrate a great sense of curiosity to generate ideas, problem-solve, and to identify new opportunities for business growth</li><li>Ability to influence others and work collaboratively across Amex teams to ensure seamless integration with key partners in Pricing, Risk, Operations, Payments Consulting and Legal</li><li>Must be highly customer-focused and results-driven, with the ability to work on multiple initiatives simultaneously both autonomously and as part of a team.</li><li>Ability to collaborate and work effectively at all levels with a proven ability to influence without direct authority.</li><li>Strong analytical skills with a focus on manipulating merchant metrics in excel to determine portfolio strategy / approach.</li><li>Excellent financial skills, strong qualitative and analytical skills, and the ability to prepare financial analysis in order to support value propositions and support growth proposals.</li><li>Strong negotiation, influencing and collaboration skills are required.</li><li>Highly customer focused, a self-starter and a results-driven individual.</li><li>Ability to articulate value proposition and connect it to the customer’s business model.</li><li>Strong presentation/negotiation skills and the ability to build rapport and credibility.</li><li>Proven success of influencing and collaborating with C-level decision makers.</li><li>Excellent oral/written communication and be proficient in MS Office applications.&nbsp;</li><li>Minimum of 5 years of proven success in account management/sales and portfolio planning preferred.&nbsp;Ability to communicate frequently, candidly, and clearly. Ability to listen and adapt/pivot approach.</li><li>Knowledge of the Merchant / acquiring business and/or the U.S. payments industry are strongly preferred.</li><li>Position is Virtual&nbsp;and the candidate must reside in DMV area where most of the merchants in the portfolio are based, with willingness to travel to southern VA and West Virginia.</li><li>Educational requirement: Minimum of a college degree, MBA preferred.</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our&nbsp;Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:&nbsp;<a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will&nbsp;not pursue visa sponsorship for this position.

Senior Manager-Client Management

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About Global Commercial Services (GCS) MarketingAmerican Express Global Commercial Services (GCS) is the leading payments provider for businesses and corporations of all sizes, with small business being the largest customer segment. The Global Commercial Services Marketing team (GCSM) makes business membership essential by creating and delivering world-class marketing that drives demand, deepens engagement, and showcases the value of our differentiated products and services. Our portfolio includes charge, lending, co-brand, and corporate cards, along with a suite of small business banking and B2B solutions.About the Role: Senior Manager, Campaign Workflow, Offer &amp; ContentAs the Senior Manager of Campaign Workflow, Offer, and Content you’ll play a pivotal role in transforming how GCS Marketing executes campaigns through Project Flywheel — a multi-year initiative redefining marketing execution via automation, innovation, and efficiency.You’ll translate business needs into scalable marketing capabilities, redesign workflows, and build future-ready systems that make campaign execution faster, compliant, and more consistent. Acting as the bridge between marketing, product, and technology, you’ll ensure our MarTech ecosystem evolves to meet real business goals.About Project FlywheelProject Flywheel is an enterprise-wide initiative reimagining how American Express plans, builds, and delivers marketing. By uniting technology, operations, and people, Flywheel creates a more agile, efficient, and data-driven marketing ecosystem.As GCS Marketing embraces this transformation, your leadership will help marketers execute with greater speed, clarity, and confidence.Key Responsibilities:<ul><li>Be the Connector: Serve as the primary liaison between marketing teams, product, technology partners, and leadership -- ensuring Flywheel evolves in step with business needs.</li><li>Define and Refine: Own business requirement development, prioritization, and refinement; identify process gaps and opportunities for improvement.</li><li>Communicate with Impact: Craft enterprise-wide communications, updates, and executive-ready summaries that simplify complex change.</li><li>Advocate and Influence: Champion marketing needs in cross-functional forums and shape technology and capability roadmaps</li><li>Optimize the System: Use your deep workflow and MarTech expertise to enable teams to execute seamlessly, leveraging data to enhance customer experiences.</li></ul>What You Bring:<ul><li>Systems Expert: Deep understanding of marketing workflow and processes, MarTech ecosystems, and systems integration to support scalable execution.</li><li>Business Translator: Converts complex business needs into clear, actionable, data-driven requirements that align technology, product and marketing.</li><li>Cross-Functional Influencer:&nbsp;&nbsp;Leads teams effectively, navigates ambiguity, and communicates with clarity to drive alignment.</li><li>Systems Thinker:&nbsp;&nbsp;Sees the big picture, understanding how data, platforms, and execution connect to optimize marketing performance.</li><li>Innovative Problem Solver: Thrives in complexity, challenges the status quo, and ensures we’re advocating for solutions that scale.</li></ul>Minimum Qualifications:<ul><li>Extensive experience in marketing technology, product strategy, or business enablement, preferably with tools like Workfront or equivalent.</li><li>Proven ability to lead enterprise-scale initiatives with cross-functional teams.</li><li>Strong business acumen and experience in MarTech capability development and data-driven execution.</li><li>Exceptional written and verbal communication skills, including experience creating executive-level presentations.</li><li>Bachelor’s degree required.</li></ul>Preferred Qualifications:<ul><li>Experience in large-scale marketing operations within a matrixed global organization.</li><li>Background in roadmap development and strategic planning for MarTech ecosystems.</li><li>Experience with Adobe Marketing Cloud or related platforms.</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager - Marketing Technology Strategy

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Global Servicing (GS) is responsible for the company's customer service, credit, and fraud operations serving consumers, commercial clients, and merchants around the world, as well as global consumer travel and lifestyle servicing. GS provides the world's best customer experience every day by building on Amex's 175-year legacy of service excellence, leveraging new technologies and capabilities to drive innovation, and bringing a human touch to each customer interaction.GS Control Management supports our organization in identifying, assessing, &amp; managing operational risk and supporting customer complaints resolution &amp; privacy rights, to maintain a strong &amp; consistent risk &amp; control culture across GS.The objective of the GS Control Management Issues, Events &amp; Remediation team is to ensure timely identification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and lesson learning.GS is looking for a Manager of Issues, Events &amp; Remediation focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.The Manager, GS Issues, Events &amp; Remediation will:<ul><li>Support remediation of issues by influencing BU, who own and execute issue/Operational Risk Event (ORE) remediation</li><li>Facilitate investigation and conduct root cause analysis to address repeated issue types</li><li>Perform quality assurance on documentation of issue/ORE type, urgency, severity/impact (e.g., impact analysis), and investigate as necessary to understand and address the root causes</li><li>Triage the areas of remediation process, including tracking progress, validating resolution efficacy, communicating status updates to stakeholders to embed accountability along the process, collaborating with other Operational Risk Management (ORM) teams as necessary</li><li>Review quality assurance of documentation and maintenance of records of issues/OREs and remediations to ensure transparency and accountability in the issue management process</li><li>Support the End-to-End (E2E) BU issue resolution process, embedding accountability and ensuring lessons learned are integrated into future ORM practices</li><li>Opine on specific control enhancements related to issues</li><li>Engage with key stakeholders, including business unit partners and compliance colleagues, to facilitate effective issue management and resolution</li><li>Review and advise on detailed reports on issue status, trends, and outcomes to senior management and governance committees</li><li>Support sharing insights, better practices, themes, etc. across the enterprise</li></ul>Required Qualifications: &nbsp;<ul><li>3+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities</li><li>Strong project management, communication, and interpersonal skills</li><li>Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively</li></ul>Preferred Qualifications: &nbsp;<ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Experience in at least one of the following:</li><li>Scoping, prioritizing, and support remediation of operational issues</li><li>Investigating and conducting root cause analysis to address repeated operational risk issue types</li><li>Performing quality assurance on documentation of operational risk issues and events</li><li>Overseeing BU remediation process for operational risk issues and events</li><li>Reviewing documentation and maintaining records of operational risk issues and events to ensure transparency and accountability</li><li>Supporting and overseeing the BU E2E issue resolution process, embedding accountability and ensuring lessons learned are integrated into future operational risk management practices</li><li>Experience in financial services industry</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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