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The National Center for Youth Law (NCYL) works to amplify youth power, dismantle racism and other structural inequities, and build just policies, practices, and culture in support of young people. Our efforts advance justice through research, community collaboration, impact litigation, and policy advocacy that fundamentally transforms our nation's approach to education, health, immigration, foster care, and youth justice. Our vision is a world in which every young person thrives and has a full and fair opportunity to achieve the future they envision for themselves.Legal Advocacy TeamNCYL’s Legal Advocacy team engages in impact litigation across all the issues on which NCYL works. The team brings systemic litigation in federal and state courts to improve systems that serve children and youth, often in collaboration with other public interest law firms and with support from pro bono partners. A description of our current cases can be found here: <a href="https://youthlaw.org/legal-advocacy-impact-litigation" target="_blank">https://youthlaw.org/legal-advocacy-impact-litigation</a>.PositionThrough strategy development and leadership, the Litigation Director will oversee NCYL’s litigation agenda to transform the systems that impact the well-being of children, youth, and communities. This a great opportunity for someone who is passionate about strategically using litigation across multiple issue areas and jurisdictions to advance rights for young people in deep coordination with other forms of advocacy including policy, community power-building, and grassroots advocacy.This position is supervised by the Executive Director.Essential Functions<ul><li>Strategize to advance impact litigation across multiple issue areas and to advance young people’s access to the courts to secure their rights.</li><li>Develop, file, and pursue new impact litigation in partnership with team directors and NCYL’s Executive Director.</li><li>Create objectives, policies, and procedures for the Legal Advocacy Team.</li><li>In partnership with other team directors, help manage NCYL’s litigation caseload and case staffing.</li><li>Ensure appropriate supervision and professional development of staff on the Legal Advocacy team.</li><li>Coordinate with co-counsel on litigation. Ensure NCYL’s cases generate attorney’s fees as appropriate.</li><li>Oversee adherence to NCYL’s litigation policies and practices, including those for timekeeping, conflict checks, and case approval.</li><li>Create a positive and collaborative team and work environment.</li><li>Together with NCYL’s Executive Director and development team, lead fundraising efforts for NCYL’s Legal Advocacy team.</li><li>Coordinate with NCYL’s development and communications teams as needed.</li></ul>Required Qualifications<ul><li>JD Degree.</li><li>Admitted, or eligible to be admitted, to practice law in the&nbsp;US.</li><li>Minimum of 15 years of litigation experience.</li><li>Minimum of 5 years of supervisory experience.</li></ul>Other Qualifications<ul><li>Demonstrated understanding of and experience in children’s rights and civil rights litigation on different issues involving a variety of public&nbsp;systems.</li><li>Experience developing and leading systemic reform litigation across multiple issue areas, including identifying systemic issues in need of reform, creating litigation strategy, designing remedies, achieving systems change and monitoring implementation of&nbsp;remedies.</li><li>Ability to generate and litigate multiple, new, complex cases with significant&nbsp;impact.</li><li>Demonstrated experience litigating in multiple&nbsp;jurisdictions/forums.</li><li>Commitment to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion.</li><li>Ability to use a racial justice&nbsp;lens.</li><li>Ability to lead a team successfully and create a positive and collaborative work&nbsp;environment.</li></ul>Physical RequirementsProlonged periods sitting at a desk and working on a computer. This position requires the ability to work remotely and may require travel.Salary, Benefits and LocationThis is a full-time, exempt position with a competitive annual salary of $202,675.00. A geographic salary differential may be applied if the candidate resides somewhere other than the Oakland, Los Angeles, New York City, Boston, or Washington, DC metro areas. This means that the salary would be reduced if the candidate resides in an area where the cost of labor is less than that of the San Francisco Bay Area.NCYL provides a robust benefits package including health, dental, vision, and life insurances, generous vacation and sick benefits, paid family leave, flexible spending account, commuter benefits, employer contribution to a retirement plan, paid sabbatical, and short-term and long-term disability insurance.NCYL is registered to do business in the following 13 locations: Arizona, California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Michigan, New York, Oregon, Virginia, Washington, DC, and Wisconsin. If a candidate is hired but lives in a state where NCYL is not currently registered to do business, their start date may need to be delayed until registration can be completed in the new state. This process may take as much as three months to complete.It is anticipated but not guaranteed that NCYL’s remote work approach will be in place through 2026. If this policy is revoked prior to 2026, staff will be given at least one year's notice before being recalled to a NCYL office.All positions at NCYL are at-will and paid for by grants and donations, thus employment with NCYL will be contingent upon continued receipt of funding. Nothing in the statement changes the at-will employment relationship.How to ApplySubmit a cover letter, resume and writing sample to apply. Your writing sample submission should be relevant to legal strategy and litigation and one that was not edited by anyone else. The writing sample should be 5-10 pages. No phone calls or emails, please.Apply here:&nbsp;<a href="https://recruiting.paylocity.com/Recruiting/Jobs/Details/2984408" target="_blank">https://recruiting.paylocity.com/Recruiting/Jobs/Details/2984408</a>Applicants&nbsp;who meet the above criteria&nbsp;with lived experiences within any of our practice areas,&nbsp;including&nbsp;Black, Indigenous, or other people of color, are strongly encouraged to apply.It is the policy of NCYL to provide equal employment opportunities to all Applicants (including Employees) regardless of race, ethnicity, sex, sexual orientation, gender identity or expression, pregnancy, reproductive health decision-making, breastfeeding, national origin, age, abilities/disabilities, neurotypicality, socioeconomic status, veteran status, marital status, prior convictions, or any other protected classifications under federal, state, or local law.

National Center for Youth Law

Litigation Director (Remote)

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.American Express National Bank (AENB) is American Express’ U.S. banking operation serving consumer and small business customers with payments, financing, and savings products. AENB accounts for more than 60% of the overall company’s revenues and net income. AENB HQ drives the administration of programs and services provided by AENB, in partnership with the various businesses, functions and executive officers. The AENB COO Office also plays an enterprise role in driving greater consistency, effectiveness, and efficiency across the first line via its Strategic Planning, Control Management, Program Management, and Governance functions.The Director, Enterprise Affiliate Management (EAM) Governance, Monitoring, and Reporting will be responsible for the creation and ongoing execution of an affiliate management center of excellence for American Express to ensure consistent adherence to the American Express Management Policy: Third Party Management (AEMP 10), monitor affiliate performance and risk levels, and create and execute board and committee reporting across these areas. Responsibilities:<ul><li>Develop a set of standards, procedures, and processes to drive consistency of affiliate management programs across American Express ensuring adherence to AEMP 10 and the Interagency Guidance on Third Party Relationships: Risk Management.</li><li>Own and set strategy for the Contract Management System that houses American Express’ affiliate agreement inventory.</li><li>Manage audit and exams from regulators, internal audit, and 2nd line testing functions, including project managing remediation efforts of any findings that may come from those.</li><li>Work with the Control Management team to define and manage controls within the Process Risk Self-Assessment (PRSA) program.</li><li>Work with affiliate management and outsourcing governance programs across the company to ensure consistent adherence to standards, procedures, processes, PRSAs, AEMP 10, and the Interagency Guidance on Third Party Relationships: Risk Management.</li><li>Create and maintain ongoing execution of affiliate management board and committee reporting including a variety of reports such as risk and performance metric performance, gap management, program health dashboard, and the affiliate watchlist.Also responsible for the creation of the data collection and management strategy for these reports.</li><li>Create ad hoc board and committee presentations and various other types of ad hoc presentations for senior leaders, auditors, and regulators.</li><li>Work with the EAM Relationship and Contract Management team on the creation and execution of monthly, quarterly, and annual performance reports for affiliate agreement owners across the company.</li><li>Work with various reporting, affiliate management, and outsourcing governance teams across the company to create the processes to collect data/results and consolidate into company-wide affiliate reporting.Execute this monthly once created.</li><li>Define and execute affiliate risk assessment process.</li><li>Lead a team of reporting and governance managers.</li></ul>Minimum Qualifications:<ul><li>Ability to use large amounts of complex data to craft compelling and effective presentations and materials and break down complex ideas into understandable and actionable messages.</li><li>Proven ability to proactivity identify areas of potential risk and implement processes to control and mitigate that risk.</li><li>Strong attention to detail and superior organizational and follow through skills.</li><li>Proven track record of people leadership building high performing teams and creating followership with experience leading across global markets and time zones.</li><li>Ability to effectively work with colleagues across the company including within various affiliate management and outsourcing government teams, 2nd and 3rd lines of defense, regulators, and senior leaders across the globe.</li><li>Proven ability to focus on innovation and process improvements.</li><li>Proven ability to drive teams toward high productivity and sustained performance.</li><li>Adapts well to and initiates change in the organization.</li><li>Strong written and oral communication skills; good presentation skills with the ability to influence business leaders and partners and understand and communicate linkages across initiatives and disciplines.</li><li>Ability to translate highly technical and complex information into easily understandable terms and define, analyze, interpret, and report meaningful results.</li><li>Prior experience with Affiliate Risk Management, Regulation W, and the Interagency Guidance on Third Party Relationships: Risk Management a plus.</li><li>Undergraduate degree required.&nbsp; Advanced degree in Business Administration, MIS, Finance, Accounting or related field a plus</li></ul>Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

American Express

Director, Enterprise Affiliate Management (EAM) Governance, Monitoring, and Reporting

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day–from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex.Join Team Amex and let's lead the way together.Job Description :&nbsp;The role of the Member Service Professional (MSP) will be to deliver superior service to Card Members visiting the American Express Centurion Lounge, located in the MIA Airport. MSPs will be the face of American Express to our customers, acting as ambassadors of the brand. Working as a cohesive team, they will have the ability to excite our customers and deliver on the brand promise. A successful MSP within the Centurion Lounge will have a passion for delivering extraordinary service to our best Card Members, in a customer facing environment. Our MSPs are highly skilled and motivated, providing travel, card, concierge and lifestyle services to American Express Card Members. Acting as a consultant, our MSPs will tailor our products and services to assist Card Members with their immediate needs and deepening their relationship with American Express. It is our mission to become essential to our Card Members by providing differentiated products and services. It is our duty to make Membership come to life every day. MSPs do this by:· Welcoming and providing access to our Card Members upon arrival at reception · Being accountable and taking ownership of the customer’s experience from beginning to end · Creating innovative ways to resolve customers’ issues or concerns to win their brand loyalty; ultimately making loyal enthusiast out of the customer · Employing the Customer First philosophy in meeting customers’ needs and expectations · Providing concierge and lifestyle recommendation · Providing travel consultation and minimal reservation assistance · Accommodating needs of our Card Members, by partnering with our food and beverage lounge partnersLounge Hours of operation are from 5:00am– 10:00pm DAY-DAY. Hours are subject to change due to business need.Qualifications:A successful candidate will possess the following qualifications:· Minimum of 1 year recent experience servicing premium customers· Airline, lounge or travel industry experience is preferred (Travel reservation experience a plus)· Passion for servicing customers with proactive solutions· Exceptional communication skills, delighting the customer with every single interaction· The ability to listen to the customer’s needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received· Must exhibit the utmost professionalism and maintain a positive attitude in all interactions· The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment· Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members’ experience at the forefront of everything you do· Must be resourceful and capable of using the Internet effectively while providing assistance in a face to face customer environment· Ability to utilize and switch from multiple technology platforms with ease· Adapt to an ever changing environment and being resilient· Ability to work flexible shifts including nights, weekends, and holidays is essential· Light to moderate lifting may be required for certain job tasksSalary Range: $20.00 to $22.12 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters" target="_blank">https://www.dol.gov/agencies/ofccp/posters</a> to access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Customer Experience Concierge Centurion Lounge - MIA

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.American Express National Bank (AENB) is American Express’ U.S. banking operation serving consumer and small business customers with payments, financing, and savings products. AENB accounts for more than 60% of the overall company’s revenues and net income. AENB HQ drives the administration of programs and services provided by AENB, in partnership with the various businesses, functions and executive officers. The AENB COO Office also plays an enterprise role in driving greater consistency, effectiveness, and efficiency across the first line via its Strategic Planning, Control Management, Program Management, and Governance functions.How will you make an impact in this role?The&nbsp;Manager, AENB Affiliate Monitoring &amp; Reporting&nbsp;will be responsible for ongoing oversight of internal affiliate engagements who perform services on behalf of AENB. This position will be responsible for the gathering, organizing, analyzing, and reporting on the results of engagement performance. The Manager will report to the Director, AENB Affiliate Monitoring &amp; Reporting and be a part of the Enterprise Affiliate and AENB Governance group.American Express National Bank (AENB)’s Affiliate Management Program Office (AMPO) manages AENB’s contracts with internal affiliates. These legally binding documents include descriptions of services provided between legal entities, performance standards to measure those services, reporting requirements, and pricing. Management of the agreements focuses on ensuring adequate and appropriate oversight of each Affiliate relationship through regular engagement, ongoing validation, refresh of agreements, and performance reporting.Key responsibilities:<ul><li>Execute reporting on adherence with all aspects of Bank agreements/contracts including performance against defined standards/metrics</li><li>Create and maintain reporting and data management tools to facilitate team processes, including in Microsoft Access and MicroStrategy</li><li>Assist in identifying new performance standards/metrics during contract negotiations</li><li>Develop reporting to assess overall affiliate performance trends and identify key risks and gaps</li><li>Assist in maintaining strong working relationships with key business partners in the Bank and with Affiliates</li></ul>·Assist in creating/updating presentations including presentations for committees and internal/external regulatorsMinimum qualifications:<ul><li>Three to five years of MIS/reporting/analytical experience</li><li>Strong technical skills/computer knowledge, including Microsoft Access, SQL, VBA scripting, and Microsoft Excel</li><li>Experience in developing web-based dashboards to communicate key performance indicators a plus, e.g., MicroStrategy, Tableau</li><li>Proven ability to compile and analyze large amounts of data and report appropriate conclusions</li><li>Demonstrated strategic capability, with strong attention to detail</li><li>Excellent organization, process management and time management skills</li><li>Intellectual curiosity and ability to learn quickly</li><li>Strong team player with ability to build relationships and influence decisions to drive results</li><li>Works independently within a team construct, while supporting teamwork and achievement of team objectives</li><li>Focus on continual process improvement and innovation</li><li>Proven ability to build positive working relationships at all levels within the organization</li><li>Strong written and oral communication skills; proven ability to build impactful PowerPoint presentations</li><li>Demonstrated willingness to take initiative and act decisively</li><li>Ability to balance multiple priorities with tight deadlines while remaining flexible</li><li>Understanding of Bank systems and processes a plus</li><li>Prior experience working in a highly regulated/audited environment</li><li>Undergraduate degree or equivalent preferred. Advanced degree in a related field a plus</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Manager, AENB Affiliate Monitoring & Reporting

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.This analyst will report to the Manager, Vendor Compliance, in the Corporate Affairs &amp; Communications (CA&amp;C) Global Third-Party Lifecycle Management (TLM) Business Unit Lead team. The analyst will support with various aspects of the TLM program, helping to maintain a solid control environment per our obligations under the Third Party Management policy (AEMP10). This role requires high degree of working ability in a fast paced and ever-changing environment to assist CA&amp;C Third-Party Relationship Managers (TRMs) and Third Parties to ensure all regulatory compliance and audit requirements are met accurately, completely and on a timely basis. This will include working closely with the TLM team as well as with TRMs to complete TLM pre and post contract deliverables. Candidate will also be responsible for raising awareness and educating CA&amp;C colleagues on TLM program requirements. Candidate will manage all steps in the onboarding cycle, review reports and handle issues requiring research with teams across the company. Candidate will liaise with the CA&amp;C department to ensure guidelines are being followed and valid documentation is in place for all engagements globally. &nbsp;How will you make an impact in this role? <ul><li>Collaborate with TRMs to ensure that policy timelines are met and CA&amp;C TLM Control/Compliance rating is protected. Candidate will manage some third-party engagements from start to finish, ensuring that all required documentation is completed and collected throughout the pre and post contract phases of the lifecycle.&nbsp; </li><li>Help create resource documents to raise awareness and educate Third-Party Risk and Relationships Managers (TRMs) on various requirements of the TLM program.</li><li>Submit Smartbuy requests, Ariba requisitions, Oracle requisitions, IIQ requests, and GSM/TLM Helpdesk tickets. Monitor purchase requisition approval flows and issue purchase orders to TRMs.</li><li>Manage research of invoice payment related issues.&nbsp; </li><li>Assist in setting up new suppliers via the New Vendor Online Form. </li><li>Assist TRMs in completing required paperwork prior to a TLM risk assessment.</li><li>Assist in maintaining our CA&amp;C preferred third party list and monitor contract expiration dates.</li><li>Help organize and maintain CA&amp;C’s third party files.</li><li>Validate data points with business teams/sourcing missing data, and research information across the various third-party systems. Manage data change requests as required.</li></ul>Minimum Qualifications<ul><li>Experience in Global Supply Management, Third-Party Management is crucial.</li><li>Excellent problem-solving skills (issue identification, problem structuring, analysis, development of recommendations). </li><li>Strong verbal &amp; written communication skills and the ability to interact effectively with cross functional&nbsp; teams.</li><li>Demonstrated analytical skills including the ability to think through all aspects of problems and generate possible courses of action.</li><li>Proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity and rapid change.</li><li>Strong work ethic with an intense will-to-win and demonstrated personal excellence.</li><li>The ability to work both collaboratively and independently. </li><li>Self-motivated, pro-active individual with an analytical mindset and excellent attention to detail&nbsp; </li><li>Demonstrated interpersonal skills to work across a wide range of global teams and build effective working relationships.&nbsp; </li><li>Experience in business process improvement&nbsp; &nbsp;</li><li>Strong collaboration skills and demonstrated ability to network globally. Build and sustain relationships with key stakeholders: Third- Party Relationships Managers (TRMs) and VP owners, TLM &amp; TSM Center of Excellence, Global Supply Management (GSM) . </li><li>Ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change.&nbsp; </li><li>Ability to work with large volume of data in through organized and systematic approach. Create clean, accurate records and meaningful reporting.</li><li>Proficiency in MS-Excel &amp; PowerPoint.</li><li>Attention to detail, conflict resolution, and effective time management.</li><li>Bachelor's Degree or equivalent.</li></ul>Knowledge of Platforms:&nbsp;&nbsp;<ul><li>Process Unity&nbsp;&nbsp;</li><li>Ariba&nbsp;&nbsp;</li><li>Oracle (for purchase requisitions)&nbsp;&nbsp;</li><li>Archer&nbsp;&nbsp;</li><li>Microsoft Office</li><li>Microsoft SharePoint&nbsp;&nbsp;</li><li>OneDrive&nbsp;</li></ul>Preferred Qualification<ul><li>Experience in Operational Excellence, Compliance, Internal Audit, Operational Risk.</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Analyst – Vendor Compliance

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As a part of the Colleague Experience Group (CEG), we strive to provide a great colleague experience. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive.We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.The Director, Leave of Absence (LOA) US and Canada will work on the Global Well-being and Benefits team in Colleague Total Rewards and Well-being (CTRW). As a vital team member, this person is responsible for strategic leadership, management, and continuous improvement of the disability and leave of absence programs and experience for colleagues in the US and Canada. This role will be part of the Colleague Experience Group (HR), collaborating with numerous internal and external partners and leading a team to lead policy and program offerings. The successful candidate will possess thought leadership, strategic thinking, communication, and a track record of success leading a strategic and sophisticated leave of absence program.How will you make an impact in this role?<ul><li>Lead and encourage the U.S. and Canada LOA teams, driving strategic vision and operational excellence.</li><li>Lead all aspects of both the US and Canada disability plan, and serve as a subject matter expert on company leave of absence policies, legislative leaves, and Canada accommodation programs within the organization.</li><li>Program Design and Implementation: Develop and implement strategic plans for disability, leaves, and accommodation programs. Evaluate existing programs and identify areas for improvement.</li><li>Develop and implement long term strategies for both the US and Canadian disability landscape by adhering to federal, state and legislative regulations along with company’s standalone policies such as Salary Continuation, Parental Leave, etc.</li><li>Working directly with the Colleague Total Rewards and Well-being team to design, implement, complete, and evaluate clinical programs for the health plan and broad-based wellness programs.</li><li>Third-party relationship management for leave administrators</li><li>Collaborate with internal and external partners on new and existing LOA and Salary Continuation policies and US Workers Compensation</li><li>Create a streamlined accommodation process for colleagues and leaders in support of the Accessible Canada Act (ACA) and Accessibility for Ontarians with Disabilities Act (AODA).</li><li>Maintain current knowledge of industry best practices, legislative changes, and periodic market evaluations, to ensure programs are effective and compliant.</li><li>Provide consultation to create lifecycle process for new and updated policies and procedure guide/SOP for LOA administration.</li><li>Lead ongoing training and education to leaders and other key partners; ensure high levels of collaboration and awareness of Company policies and processes.</li></ul>Minimum Qualifications<ul><li>8+ years of proven experience in leading disability, leaves, and accommodation programs with a strong background in disability case management and third-party relationship management.</li><li>In-depth knowledge of US ADA, federal, state and local as well as Canadian provincial, ACA and AODA laws and regulations related to disability, leaves, and accommodations.</li><li>Strong analytical and problem-solving skills, with the ability to identify trends and develop improvement plans.</li><li>Excellent communication and social skills, with the ability to collaborate effectively with internal and external partners. </li><li>Shown experience in coaching and training staff, HR and front-line leaders on process and best practices.</li><li>Demonstrates a good balance of leadership and direction and has strong skills in leading diverse teams.</li><li>Establishes clear vision, opportunities and, advocates for team members.</li><li>Leads by example and steps in to support team</li><li>Ability to handle partner concerns and resolve issues in a timely and effective manner.</li><li>Experience in vendor management and contract negotiations.</li><li>Proficiency in using HR information systems and other relevant software.</li><li>Strong attention to detail and ability to prioritize tasks in a fast-paced environment.</li><li>Ability to maintain confidentiality and handle critical information with discretion.</li><li>Work in a collaborative team environment.</li><li>Strong presentation skills.</li><li>Bachelor’s degree in human resources, disability management, occupational health or equivalent.</li></ul>Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue&nbsp; visa sponsorship for these positions.

Director - Leave of Absence - US & Canada

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.American Express National Bank (AENB) is American Express’ U.S. banking operation serving consumer and small business customers with payments, financing, and savings products. AENB accounts for more than 60% of the overall company’s revenues and net income. AENB HQ drives the administration of programs and services provided by AENB, in partnership with the various businesses, functions and executive officers. The AENB COO Office also plays an enterprise role in driving greater consistency, effectiveness, and efficiency across the first line via its Strategic Planning, Control Management, Program Management, and Governance functions.The Director, Enterprise and AENB Affiliate Quality Assurance (QA) will be responsible for the design and ongoing execution of American Express’s affiliate QA function. Specifically, this position will shape the validation program across the third-party lifecycle (pre- and post- contract) to assess the effectiveness and consistency of the program execution and its processes.Responsibilities:<ul><li>Oversee the effectiveness of the affiliate management program through a centralized QA program.</li><li>Develop standards, procedures, and processes, as needed, to perform QA testing of the affiliate management program execution to drive consistency and improvement and ensure adherence to the Interagency Guidance on Third Party Relationships: Risk Management.</li><li>Define and manage scope, purpose, and timing for QA. </li><li>Define and manage roles and responsibilities within the execution of QA including resolution of findings.</li><li>Define and manage sampling methodology and create workpaper standards and guidance. </li><li>Define reporting on adequacy of pre- and post-contract process steps to drive consistency of affiliate management across American Express. </li><li>Perform objective evaluation of documentation submitted to verify satisfaction of program requirements.</li><li>Review effectiveness of affiliate management processes and capabilities.</li><li>Lead a team of QA Managers &amp; Analysts</li></ul>Minimum Qualifications:<ul><li>Self-motivated individual who can combine outstanding problem-resolution and critical thinking skills with a business and risk lens. </li><li>Demonstrable ability to take complex technical information and translate it into clear communications (presentations/memos) for a variety of audiences. </li><li>Experience supervising a team including skills assessment, workload management strategies and operating with excellence. </li><li>Strong attention to detail and a proven ability to proactivity identify areas of potential risk and implement processes to control and mitigate that risk.</li><li>Undergraduate degree required.&nbsp; Advanced degree in Business Administration, MIS, Finance, Accounting or related field a plus.</li></ul>Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Director, Enterprise and AENB Affiliate Quality Assurance (QA)

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The General Counsel’s Organization (GCO) at American Express is seeking a Manager &amp; Counsel to support the Amex Offers marketing consultants and sales teams, which will include drafting AXP’s marketing templates, including the insertion order(s) that support merchant-facing advertising program and ongoing review of B2B advertising sales and related materials.&nbsp;The GMNS business is a core business of American Express and fundamental to the operation of the American Express global payments network. GMNS builds and maintains relationships with merchants that choose to accept the American Express Card and financial services companies who enable merchants to accept the Card, simultaneously delivering differentiated products and services and driving revenue growth for both merchants and American Express.The GMNS business is responsible for signing merchants to accept the Card, processing Card transactions and providing marketing and other innovative programs and services to grow our merchant and Card acceptance relationships.Where great legal minds influence national business strategy.Our mission is to protect and strengthen American Express through legal expertise and strategic advice that helps our business partners manage risk, identify opportunities, and deliver on the company’s promise of exceptional products and services. Given the dynamic nature of the national and global payments industry and the valued partnership between our team and the business, we see it as imperative to attract and develop talented people by:·Providing rich work experiences and opportunities for professionaldevelopment·Recognizing and rewarding those who drive and deliverresults·Respecting and valuing diversity, integrity, and personalaccountabilityRole &amp; ResponsibilitiesHere’s just some of what you’ll do in this role:·Provide day-to-day legal support to team that promotes the Amex Offers program to merchants, which includes drafting and advising on the merchant-facing program terms; ·Review and advise on training and sales materials for B2B advertising programs, including Amex Offers;·Draft and negotiate advertising and promotional contracts including insertion orders, sponsorship agreements, content licensing agreements and various other co-marketing initiatives.·Provide oversight and advisory support to the team that engages in sales and promotion of Amex Offers and related merchant-facing advertising initiatives; ·Develop and advise on internal B2B sales guidelines and best practices;·Collaborate closely with colleagues across the General Counsel’s Organization, including marketing support for other businesses, as well as compliance, privacy and other stakeholder groups, to drive consistency and coordination across the enterprise;·Participate in a small team of seasoned attorneys and legal managers, offering thought leadership for cross-subject matter issues and projects.Qualifications:Minimum qualifications:·J.D. with admission to New York Bar ·3+ years of relevant work experience in a law firm and/or in-house corporate legalenvironment·Specific experience and knowledge in marketing/advertising supportPreferred qualifications:·Knowledge of advertising laws, including FTC guidelines and UDAAP/UDAP principles·Experience drafting and negotiating advertising and marketing-related contracts·Strong communication skills with ability to convey advice clearly and synthesize complex issues ·Experience with the payments or e-commerce industry or merchant acquiring·Strong analytical, problem-solving and project management skills·Self-motivated, high level of personal energy andcommitmentSalary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Manager & Counsel - AMEX Offers (Merchant)

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Global Merchant Network Services (GMNS) has relationships with millions of merchant businesses, in more than 25 countries, and delivers over $200B in spend. The people, processes, and technology that support this vital function are evolving to improve the merchant experience and economics. The Global Strategy &amp; Capabilities (GS&amp;C) team’s mission is to deliver a best-in-class premium merchant member experience that will get merchants to not only accept American Express, but openly welcome and recommend us to their customers.The GMNS Intelligent Automation &amp; Gen AI team plays a pivotal role in partnering across teams to reimagine end-to-end business solutions using intelligent automation and generative AI. These solutions will optimize business processes, drive performance, and expand revenue generation opportunities.The&nbsp;Sr. Manager, Portfolio &amp; Intake Management, will play an essential role in both managing and optimizing the GMNS automation.ai intake process while ensuring transparent reporting and communications of prioritized initiatives through the product development lifecycle. This is an exciting opportunity to enable new and emerging technologies!<h4>Key Responsibilities</h4><ul><li>Manage the intake process for new intelligent automation and Gen AI opportunities: <ul><li>Collaborate with business stakeholders to understand and document opportunity details</li><li>Develop accurate and measurable cost benefit analysis</li><li>Partner with engineering to determine high level sizing and solution type</li><li>Coordinate with stakeholders to develop compelling pitch decks and guide prioritized use cases through required approval processes</li><li>Coordinate initial risk reviews with Control Management</li></ul></li><li>Streamline and evolve the intake process including&nbsp;migrating the intake process to a new tool, likely Airtable</li><li>Lead annual technology planning process for the automation and AI initiatives, serving as a liaison to the planning team and ensuring that the team information is reflected accurately throughout both the annual planning process and quarterly roadmap updates</li><li>Develop and deliver a communication plan to update stakeholders and leadership and socialize initiatives across GMNS</li><li>Own development of senior leadership and Steering Committee presentations, and status updates by partnering with the program and product delivery team</li><li>Provide thought leadership towards the strategy of the team and find synergies across use cases and solutions</li><li>Assist in documenting team processes and product development lifecycle</li><li>Stay abreast of the market and the enterprise to identify how best to leverage the value of emerging technologies, such as Generative AI</li><li>Demonstrate a willingness to continually learn and continuously implement frameworks and process improvements within a dynamic environment</li></ul><h4>Minimum Qualifications</h4><ul><li>Outstanding written and oral communication skills</li><li>Highly organized, detail oriented with a proven ability to manage multiple workstreams and solve complex problems</li><li>Strong stakeholder management skills with the ability to influence without authority and communicate effectively across all levels of the organization</li><li>Experience in project management and process transformation</li><li>Strong analytical and problem-solving skills</li><li>Demonstrated ability to analyze data and processes to identify creative solutions and drive incremental improvements</li></ul><h4>Preferred Qualifications</h4><ul><li>Understanding of Intelligent Automation and Generative AI to solve business pain points</li><li>Experience working in a regulated environment with an understanding of compliance, control, data governance and integrity processes</li><li>Experience with Agile methodologies and tools, working directly with scrum teams to launch products and features&nbsp;</li><li>Experience using Airtable&nbsp;</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Manager, Portfolio & Intake Management – GMNS Intelligent Automation & Gen AI

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Global Merchant &amp; Network Services brings together American Express' merchant-and network-related businesses. This includes Global Merchant Services, which manages the relationships with the millions of merchants around the world that accept American Express; Global Loyalty Coalition which includes the international PAYBACK rewards programs; and Global Network Services, which brings together Global Network Partnerships, Network Solutions &amp; Operations, InAuth and Prepaid.Within Global Strategies &amp; Capabilities (GS&amp;C), the&nbsp;Field Training &amp; Business Enablement team is responsible for understanding key business and stakeholder priorities, and creating innovative and value-add change management, communication, and L&amp;D (learning &amp; development) solutions for the GMS Sales &amp; Client Management organizations. This includes programs to support new hires, core skill development (e.g., effective selling and financial acumen) and other business critical initiatives, all of which lead to empowering the field to manage merchant relationships with impact.This is an exciting opportunity to join a very exciting, collaborative, and highly visible team. The Analyst - Training &amp; Enablement Americas will operate in a complex and demanding environment, driving productivity and success of the sales teams that supports business goals.Responsibilities<ul><li>Execute on the global Field Training &amp; Business Enablement strategy by supporting innovative and experiential/digital field training programs.</li><li>Maintain analytics for training team, including managing survey data, attendance records, invite lists, and content usage.</li><li>Manage budget and payment processing to ensure vendors are paid on time and budget balance is up-to-date.</li><li>Preserve Training and Enablement content by submitting through appropriate reviews, updating old versions, maintaining pages, and sharing usage reports.</li><li>Support learning consultants by helping to operationalize programs with scheduling and communications support.</li><li>Develop an expertise in the LMS and CMS systems.</li><li>Become knowledgeable on how the business operates, key priorities and metrics. Help hypothesize the impact of training on bottom line results. Take initiative to dive into analytics that will help the team, stakeholders, and partners make decisions quickly and effectively.</li></ul>Qualifications<ul><li>Strong analytical skills and proficiency in Excel required. Experience creating dashboards with tools such as Tableau, Salesforce, Seismic, Cornerstone, Tableau, and Qualtrics a plus.</li><li>Knowledge of key learning &amp; development and sales enablement concepts preferred.</li><li>Keen attention to detail, high degree of accountability and integrity.</li><li>Strong communication skills&nbsp;(written and verbal), presentation development, presenting to senior audiences, stakeholder management, and&nbsp;influencing skills at all levels in an organization.</li><li>Strong problem-solving skills with the ability to exercise mature judgment and prioritization.</li><li>Project Management skills.</li><li>Proactive and ambitious self-starter,&nbsp;with a strong work ethic, intense will-to-win, and demonstrated personal excellence.</li><li>Ability to travel (up to 10%).</li><li>Enthusiastic, fun, flexible and demonstrates a willingness to learn</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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