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ITS Asset ManagerAbout University at Albany: Established in 1844 and designated a University Center of the State University of New York in 1962, the University at Albany's broad mission of excellence in undergraduate and graduate education, research, and public service engages a diverse student body of more than 17,000 students in nine schools and colleges across three campuses.Located in Albany, New York, New York State's capital, the University is convenient to Boston, New York City, and the Adirondacks.Job Description: Information Technology Services (ITS) at the University at Albany seeks applicants for an ITS Asset Manager. This position plays a key role in the Central Business Office, which serves as an organizational hub for all finance, operations, and administration within ITS. The Asset Manager is responsible for overseeing the logistics and asset management process ITS directs on behalf of the University, including the institution's new AI+ initiative. They work with a variety of service teams and campus stakeholders to ensure that all assets are received, stored, recorded, and tracked accurately and in a timely manner.The successful candidate is extremely organized, has strong attention to detail, and enjoys working in a fast-paced, high-demand environment and getting out of the office to visit various locations across campus for equipment deliveries and receiving/disposing of assets. They have excellent interpersonal and analytical skills and the ability to foster collaborative relationships with campus partners. The Asset Manager works closely with others to understand the nuances and complexities associated with all aspects of managing university assets. This is a unique opportunity for a strategic, solution-oriented thinker who is invested in developing the expertise to recommend and facilitate clear, creative paths to assist ITS in successfully managing and maintaining assets on behalf of a diverse, dynamic R1 institution.A key member of the Central Business Office, the Asset Manager conducts their work with a high degree of integrity and a customer service mindset. They are adept at managing multiple priorities, recommending process improvements, and are equally comfortable working under limited supervision or as part of a team.Primary Responsibilities:<ul><li>Assume primary responsibility for all asset logistics, including receiving and managing equipment and managing the physical spaces where assets are stored.</li><li>Serve concurrently on multiple project teams, planning and managing the logistics of having the right equipment in stock, available in optimal staging areas, and accessible to the appropriate deployment staff.</li><li>Consult and advise ITS staff on all aspects of the asset management lifecycle, from receiving and tracking through secure disposal.</li><li>Manage all aspects of the asset management process and make recommendations to facilitate the creation, development, improvement, and retirement of tools and procedures as needed.&nbsp;</li><li>Develop a holistic view of ITS assets across the organization and make recommendations to ensure efficient, effective purchasing decisions.</li><li>Keep abreast of evolving asset management rules and regulations, informing ITS staff of changes as needed.</li></ul>Additional Responsibilities:<ul><li>Provide support and/or assist with Central Business Office activities as needed.</li><li>Identify opportunities for automation and process improvements.</li><li>Lift/handle equipment, up to 50 lbs., on occasion.</li><li>Be available to provide scheduled support and consultation outside normal business hours, including occasional evenings, holidays, or weekends.&nbsp;</li></ul>Requirements: Minimum Qualifications:<ul><li>A bachelor's degree from a college or university accredited by a U.S. Department of Education (DOE) or internationally recognized accrediting organization.</li><li>Two years of professional experience in asset management, inventory control, shipping/receiving activities, or related field.</li><li>Applicants must demonstrate an ability to develop inclusive and equitable relationships within our diverse campus community.</li><li>Applicants must demonstrate an ability to support diversity, equity, access, inclusion, and belonging relative to their role.</li></ul>Preferred Qualifications&nbsp;<ul><li>Experience with asset management tools.</li></ul>Additional Information: Professional Rank and Salary Grade: Senior Staff Assistant, SL3; $55,000-60,000.Special Notes: Visa sponsorship is not available for this position. This is an in-person position and is not eligible for telecommuting.The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the University's crime statistics for the past three years; and disclosures regarding the University's current campus security policies. The University at Albany's Annual Security Report is available in portable document format [PDF] by clicking this link&nbsp;<a href="https://www.albany.edu/police/statistics-and-records" target="_blank">http://police.albany.edu/ASR.shtml</a>Pursuant to NYS Labor Law 194-A, no State entity, as defined by the Law, is permitted to rely on, orally or in writing seek, request, or require in any form, that an applicant for employment provide his or her current wage, or salary history as a condition to be interviewed, or as a condition of continuing to be considered for an offer of employment, until such time as the applicant is extended a conditional offer of employment with compensation, and for the purpose of verifying information, may such requests be made. &nbsp;If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at&nbsp;<a href="mailto:info@goer.ny.gov" target="_blank">info@goer.ny.gov</a>.THE UNIVERSITY AT ALBANY IS AN EO/AA/IRCA/ADA EMPLOYERPlease apply online via&nbsp;<a href="https://albany.interviewexchange.com/jobofferdetails.jsp?JOBID=175657" target="_blank">https://albany.interviewexchange.com/jobofferdetails.jsp?JOBID=175657</a>Application Instructions: Applicants MUST submit the following documents:<ul><li>Resume</li><li>Cover letter stating all the required minimum qualifications and any of the applicable preferred qualifications</li><li>List of 3 professional references with e-mail addresses and telephone numbers</li></ul>Note: After submitting your resume, the subsequent pages give you instructions for uploading additional documents (i.e. cover letter etc.).This position will remain open until filled with a review of applicants beginning on June 19, 2024.

ITS Asset Manager

Educational Technology AnalystAbout University at Albany: Established in 1844 and designated a University Center of the State University of New York in 1962, the University at Albany's broad mission of excellence in undergraduate and graduate education, research, and public service engages a diverse student body of more than 17,000 students in nine schools and colleges across three campuses.Located in Albany, New York, New York State's capital, the University is convenient to Boston, New York City, and the Adirondacks.Job Description: Information Technology Services (ITS) at the University at Albany seeks applicants for an Educational Technology Analyst. The successful candidate is responsible for collaborating with colleagues from across campus to deliver and support teaching and learning services, including the integration of the University's new AI+ initiative across the curricula. This position offers a unique opportunity to ensure ITS is providing leading technology in support of the academic mission at one of four University Centers in the State University of New York (SUNY) system.The Analyst is instrumental in supporting and expanding capabilities in academic and virtual computing environments and integrating data across teaching and learning services. They will also play a key role in helping faculty identify and incorporate emerging AI technologies into their courses. The successful candidate is passionate about using innovative technologies to advance teaching and learning activities, has strong technical acumen, and excellent communication and interpersonal skills. They are confident working with diverse audiences, including faculty, technical colleagues, service teams, and campus stakeholders.The Analyst is self-motivated and effective working under limited supervision, both independently and as a team member. They are expected to make decisions and recommendations consistent with ITS standards and practices, represent the organization in a professional manner, and serve as a subject matter expert in the continuous improvement of technologies supporting teaching and learning services.Primary Responsibilities: Design and implement new teaching and learning service offerings and solutions:<ul><li>Work directly with faculty to understand the specific technical needs of individual courses.</li><li>Lead and contribute to design teams that translate course needs into technical solution designs, including documentation as needed.</li><li>Lead and contribute to project teams to implement designed solutions, including technical and documentation needs.&nbsp;</li><li>Operationalize technical implementations for faculty and student use.</li><li>Lead ITS activities in support and continuous improvement of existing and emerging academic computing and virtual learning environments.</li><li>Communicate clearly and concisely in person, in writing and within documentation.</li></ul>Focus on AI:<ul><li>Work on the service team that onboards and supports faculty as they incorporate AI systems into their curricula across a wide range of disciplines.</li><li>Develop expertise with AI computer and storage resources available for use in courses.&nbsp;</li><li>Communicate AI capabilities effectively to faculty in a variety of digital and in-person forums.</li></ul>Additional Responsibilities:<ul><li>Serve as escalation support for a variety of teaching and learning IT systems.</li><li>Monitor issues and problems across UAlbany classrooms, labs, and virtual spaces. Identify patterns in need of comprehensive attention and proactively engage with faculty to ensure excellent service delivery.</li><li>Work collaboratively with others to plan service roadmaps, schedules, and forecast expenses for continuous advancement and cyclical replacement of computers and AV technologies for hundreds of classrooms and labs on multiple campuses, as well as virtual spaces.&nbsp;</li><li>Be available to provide scheduled support and consultation outside normal business hours, including occasional evenings, holidays, or weekends, within reasonable professional obligation and expectation.</li></ul>Requirements: Minimum Qualifications:<ul><li>A bachelor's degree from a college or university accredited by a U.S. Department of Education (DOE) or internationally recognized accrediting organization.</li><li>3 years professional experience maintaining virtual environments, content management systems and SaaS delivered solutions.</li><li>1 year experience directly working with instructors to support use of technology for teaching.</li><li>Applicants must demonstrate knowledge of AI concepts, including machine learning, natural language processing, and computer vision.</li><li>Applicants must demonstrate fluency with computing skills, including Microsoft 365 applications and collaboration tools such as Zoom and/or MS Teams.</li><li>Applicants must demonstrate an ability to develop inclusive and equitable relationships within our diverse campus community.</li><li>Applicants must demonstrate an ability to support diversity, equity, access, inclusion, and belonging, relative to their role.</li></ul>Preferred Qualifications<ul><li>A master's degree or advanced certification(s) in a relevant discipline (computer science, data science, instructional systems design, informatics) from a college or university accredited by a U.S. Department of Education (DOE) or internationally recognized accrediting organization.</li><li>2 years professional experience with SaaS delivery models in education.&nbsp; &nbsp;</li><li>2 years professional experience with AI applications in education.</li><li>Demonstrated experience with operations or administration of digital learning environment solutions, including LTI, API, and data integrations.</li><li>Demonstrated knowledge of varied desktop operating systems.&nbsp;</li><li>Awareness of electronic and IT accessibility standards (web content, digital content, learning spaces). Professional certifications in ITIL or Project Management trades.</li></ul>Additional Information: Professional Rank and Salary Grade: Senior Programmer/Analyst, SL4, $80,000-$85,000Special Notes: Visa sponsorship is not available for this position. This position has potential for telecommuting up to 50%.The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the University's crime statistics for the past three years; and disclosures regarding the University's current campus security policies. The University at Albany's Annual Security Report is available in portable document format [PDF] by clicking this link&nbsp;<a href="https://www.albany.edu/police/statistics-and-records" target="_blank">http://police.albany.edu/ASR.shtml</a>Pursuant to NYS Labor Law 194-A, no State entity, as defined by the Law, is permitted to rely on, orally or in writing seek, request, or require in any form, that an applicant for employment provide his or her current wage, or salary history as a condition to be interviewed, or as a condition of continuing to be considered for an offer of employment, until such time as the applicant is extended a conditional offer of employment with compensation, and for the purpose of verifying information, may such requests be made.&nbsp; If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at&nbsp;<a href="mailto:info@goer.ny.gov" target="_blank">info@goer.ny.gov</a>.THE UNIVERSITY AT ALBANY IS AN EO/AA/IRCA/ADA EMPLOYERPlease apply online via&nbsp; <a href="https://albany.interviewexchange.com/jobofferdetails.jsp?JOBID=176933" target="_blank">https://albany.interviewexchange.com/jobofferdetails.jsp?JOBID=176933</a>Application Instructions: Applicants MUST submit the following documents:<ul><li>Resume</li><li>Cover letter stating all the required minimum qualifications and any of the applicable preferred qualifications</li><li>List of 3 professional references with e-mail addresses and telephone numbers</li></ul>Note: After submitting your resume, the subsequent pages give you instructions for uploading additional documents (i.e. cover letter etc.).A review of applications will start on June 28, 2024 and the search will remain open until the position is filled

Educational Technology Analyst

Computer Desktop Support Specialist (4 positions)About University at Albany: Established in 1844 and designated a University Center of the State University of New York in 1962, the University at Albany's broad mission of excellence in undergraduate and graduate education, research, and public service engages a diverse student body of approximately&nbsp;17,000 students in nine schools and colleges across three campuses.Located in Albany, New York, New York State's capital, the University is convenient to Boston, New York City, and the Adirondacks.Job Description: Information Technology Services (ITS) at the University at Albany seeks applicants to fill vacancies for four Computer Desktop Support Specialist positions. Specialists serve as initial responders to support the integrity, security, reliability, and availability of university-owned computers running Apple, Windows, and Linux operating systems. They work directly with customers to support, diagnose, and resolve service requests and incidents related to all types of desktop and mobile devices, peripherals, AV and recording/broadcasting technology and telephones.Successful candidates have excellent customer service and communication skills, the ability to work effectively under challenging times and technology constraints, and the knowledge to work with a wide range of hardware and applications. A variety of online and physical tools are used to resolve incidents across all three campuses in faculty/staff offices, conference and classrooms, research labs, and athletic venues. Specialists should enjoy getting out of the office, work equally well independently or as part of a team, and be comfortable directly assisting customers with various levels of technical expertise. A flexible work schedule, including occasional evenings and weekends, is required to support athletics and other events held outside of traditional business hours.While all Specialists share the competencies outlined in the minimum qualifications, some unique skill sets across the group are desirable. These include specialization in Apple operating systems (macOS, iOS) and endpoints, and expertise in supporting and troubleshooting AV technologies and endpoints as outlined in preferred qualifications. ITS provides training, certification, and other professional development for staff interested in expanding their skills.Primary Responsibilities Serve as first responders in support of desktops and mobile devices across a wide range of ITS services:<ul><li>Set up and configure university-supported hardware, operating systems, and applications to maintain desktops and mobile devices, peripherals, AV, and recording/broadcasting technology (including cabling, wiring, terminations, networking, and programming), and telephones.</li><li>Assist, diagnose and resolve operating systems (Macintosh, Windows, Linux), applications, and connectivity problems for desktops and mobile devices, peripherals, AV and recording/broadcasting technology, and telephones.</li><li>Perform hardware lifecycle and maintenance service activities for supported offices, classrooms, conference rooms, and telephones.</li><li>Assist with software and applications maintenance, upgrades, and installations as needed.</li><li>Assist, diagnose and resolve incidents and service requests in faculty/staff offices, classrooms, conference rooms, and research labs located across all three campuses using a variety of modes of support (including conferencing tools, in person, or both).</li><li>Provide excellent, timely, and effective customer service.</li><li>Support the user experience with desktops and mobile devices, peripherals, AV and recording/broadcasting technology and telephones and with enterprise software and applications, providing feedback where the user experience should be changed or improved.</li><li>Provide on-site primary support for designated Athletics and other University events outside traditional business hours, including evenings and weekends.</li></ul>Service and work management:<ul><li>Contribute to the creation/updating of customer and internal documentation and pertinent workflows.</li><li>Utilize the appropriate tools and apply established best practices to manage day-to-day operations, service activities, and projects.</li><li>Contribute to continuous process and work management improvement by recommending new best practices, efficiencies or changed workflows.</li><li>Ensure established Operating Level Agreements (OLAs) and Service Level Agreements (SLAs) are followed consistently.</li><li>Actively participate, as needed, in ITS projects.</li></ul>Additional Responsibilities:<ul><li>Be available to provide scheduled support and consultation outside normal business hours, including occasional evenings, holidays, or weekends within reasonable obligation and expectation.</li><li>Work schedule varies depending on scheduled events and service needs at all three campus locations and designated athletics events.</li></ul>Requirements: Minimum Qualifications:<ul><li>A bachelor's degree at time of hire from a college or university accredited by a U.S. Department of Education (DOE) or by an internationally recognized accrediting organization or an associate degree and two years of full-time experience supporting, installing, configuring, and troubleshooting IT equipment.</li><li>Experience troubleshooting and resolving common problems with operating systems (Windows, Macintosh, Linux).</li><li>Experience supporting customers and troubleshooting productivity applications software (i.e., Microsoft Office), or conferencing tools such as Zoom or Teams.</li><li>Experience supporting customers with varying levels of computer expertise from beginner to advanced users.</li><li>Applicants must demonstrate an ability to develop inclusive and equitable relationships within our diverse campus community.</li><li>Applicants must demonstrate an ability to support diversity, equity, access, inclusion, and belonging, relative to their role.</li></ul>Preferred Qualifications:<ul><li>Experience working with a centrally managed enterprise environment, such as Jamf, MECM, AD, or similar.</li><li>Experience with basic network connectivity (wired and wireless) and basic network repairs (i.e., cable terminations, jack repair, etc.).</li><li>Dell certification.</li><li>JaMF 100 or 200 certification.</li><li>1-3 years' experience supporting Mac computers.</li><li>Experience installing AV systems and technology and their related applications, operating systems, and software integrations.</li><li>Experience supporting and troubleshooting AV systems and technology, including network configurations (wired and wireless) and related hardware, operating systems, and software integrations.</li><li>Experience using Crestron, Extron, AirMedia or similar.</li><li>Experience working in a college or university IT unit.</li></ul>Additional Information: Professional Rank and Salary Range: Lead Programmer/Analyst, SL-3, $61,000-$66,000Special Notes: This is an on-site position and is not eligible for remote work. Visa sponsorship is not available for this position.The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish, and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the University's crime statistics for the past three years; and disclosures regarding the University's current campus security policies.&nbsp;The University at Albany's Annual Security Report is available in portable document format [PDF] by clicking this link&nbsp;<a href="http://police.albany.edu/ASR.shtml" target="_blank">http://police.albany.edu/ASR.shtml</a>Pursuant to NYS Labor Law 194-A, no State entity, as defined by the Law, is permitted to rely on, orally or in writing seek, request, or require in any form, that an applicant for employment provide his or her current wage, or salary history as a condition to be interviewed, or as a condition of continuing to be considered for an offer of employment, until such time as the applicant is extended a conditional offer of employment with compensation, and for the purpose of verifying information, may such requests be made. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at&nbsp;<a href="http://info@goer.ny.gov/" target="_blank">info@goer.ny.gov</a>.THE UNIVERSITY AT ALBANY IS AN EO/AA/IRCA/ADA EMPLOYERPlease apply online via&nbsp;<a href="https://albany.interviewexchange.com/jobofferdetails.jsp?JOBID=177645" target="_blank">https://albany.interviewexchange.com/jobofferdetails.jsp?JOBID=177645</a>Application Instructions: Applicants MUST submit the following documents:<ul><li>Resume/CV</li><li>Cover letter stating all the required minimum qualifications and any of the applicable preferred qualifications</li><li>Contact information for three professional references</li></ul>Note: After submitting your resume/CV, the subsequent pages give you instructions for uploading additional documents (i.e. cover letter etc.).A review of applications will start on June 26, 2024 and the search will remain open until the position is filled.

3 Jobs in Albany, NY, USA