Senior Manager of Systems, End User Compute & Mobility

The Senior Manager of Systems, End User Compute & Mobility at Cooper’s Hawk leads a team responsible for the health, performance, and lifecycle of our compute environments—including restaurant systems, cloud platforms, corporate servers, end-user technology, and mobile devices. This role plays a critical part in enabling hospitality excellence through scalable, secure, and guest-centric technology solutions. You will drive strategy and execution across restaurant infrastructure, corporate systems, end-user devices, and mobility platforms while supporting innovation and efficiency across almost 70 locations and our Restaurant Support Center. The Business operates seven days a week nationally, and flexibility in working hours is required as needed to restore production services. What You’ll Do: Systems & Cloud Infrastructure

• Manage on-premises and cloud-based compute environments (primarily Azure) across corporate and restaurant systems.
• Oversee Microsoft Active Directory, Windows Server, patching compliance, file systems, backups, and identity platforms.
• Ensure system reliability, performance, and scalability to support Cooper’s Hawk’s rapid growth.
• Partner with Field Services for seamless deployment and management of restaurant back-office systems.

Restaurant & Hospitality Technology

• Own lifecycle and uptime of restaurant technologies including POS (Simphony), KDS, BOH servers, and local infrastructure.
• Support technology provisioning and execution for new restaurant openings (NRO), retrofits, and remodels.
• Drive observability, remote management, and issue resolution across all locations.

End User & Mobility Management

• Lead strategy for endpoint management across desktops, laptops, tablets, and mobile devices (iOS/Android).
• Administer and evolve solutions like Microsoft Intune, JAMF, or other MDM/EMM platforms for device compliance and security.
• Standardize image deployment, user profiles, software packaging, and support documentation.
• Manage EUC lifecycle—from procurement and provisioning to repair, refresh, and disposal.

Support & Operational Readiness

• Develop SLAs and escalation workflows with Tier 1 and Tier 2 support teams.
• Define and monitor KPIs for support performance, patching, system availability, and user satisfaction.
• Ensure business-hours and holiday coverage plans are in place for critical technology systems.

Team & Vendor Leadership

• Lead a team of engineers and specialists focused on system uptime, supportability, and innovation.
• Develop people through coaching, cross-training, and a strong service mindset.
• Manage vendor relationships and RFP processes for mobility, hardware, and managed services.
• Collaborate with restaurant leadership, service desk, security, and other internal partners.

What You’ll Need: Required:

• 8+ years of experience in systems and infrastructure roles, with at least 3 years in a management role
• 5+ years of deep experience with Microsoft technologies (Windows Server, Azure AD, M365, Intune/SCCM)
• Proven success in supporting distributed environments within the restaurant industry
• Strong understanding of MDM/EMM tools, mobile platforms, and EUC standards
• Experience with cloud infrastructure, backup solutions, monitoring tools, and endpoint hardening

Preferred:

• Familiarity with restaurant POS/KDS platforms (Oracle Simphony preferred)
• Understanding of ITIL-based processes, asset lifecycle management, and compliance reporting
• Experience supporting NRO processes and restaurant field operations
• Industry certifications (AZ-104, MDM certifications, ITIL Foundation, etc.)
• Experience in multi-unit environments (retail + restaurant) is a plus

What You Bring to Cooper’s Hawk:

• A passion for service-driven technology that enhances the guest and team member experience
• A collaborative mindset with ability to partner across departments and field teams
• A process-oriented approach with strong execution, documentation, and follow-through
• A commitment to continuous improvement, team leadership, and hospitality excellence

Compensation Range: $120,000-$150,000 + bonus potential. The final offered salary will be based on several factors, including but not limited to the candidate’s depth of experience, skill set, qualifications, and internal pay equity. What You’ll Get:

• Incredible Discounts:
• Monthly Dining Allowance
• 50% Dining and Carryout
• 40% Retail Wine
• 20% Retail and Private Events
• Monthly Complimentary Wine Tasting for Two
• Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program
• Company Matching 401(k) Retirement Savings Plan
• Flexible Savings Accounts- Health and Dependent Care
• Health Savings Account
• Long-Term Disability; Voluntary Short-Term Disability
• Basic Life and AD&D Insurance (with option to purchase additional coverage)
• Paid Parental Leave
• Highly Competitive Pay plus Team Member Incentives & Rewards
• Paid Time Off
• Milestones Recognition Program
• Complimentary Gym Membership in RSC Building
• Hybrid Work Week (3 days in office, 2 days remote, depending on role)

Cooper’s Hawk is an equal opportunity employer.  All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process. The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.

About Us

Cooper's Hawk features a Napa-style tasting room with wine-inspired retail for entertaining and a full-service restaurant, bar and private event space, offering a modern-yet-casual dining experience. Each scratch-kitchen menu item is designed to pair with our wines. Speaking of wine...the Cooper's Hawk Wine Club is perhaps the largest in the world, offering not only top-notch award-winning wines but also exclusive Wine Club membership benefits, including curated dining and travel experiences. Since 2005, we've brought the Napa Valley experience to our guests and Wine Club members, and now, with Piccolo Buco by Cooper’s Hawk, we’re bringing the vibrant flavors of Rome to them as well. Together, we’re creating a lifestyle brand like no other.